Sennheiser Business Solutions IMPACT Headset Solutions
When talk matters Whatever your line of business, clear and seamless communication is essential for your success. We created this line of premium audio tools specifically for dynamic offices where professionals spend long durations on the phone, or for busy work environments where background noise can often be an issue.
IMPACT Headset Solutions SDW 5000 Series NEW DECT headsets DW Series DECT headsets D 10 Series DECT headsets The difference is crystal clear. When it comes to customer experience, great sound goes both ways. The IMPACT line is designed to provide a level of audio quality that's unmatched in the industry, both for your team and your customers. With exceptional microphone clarity, speech-enhancing and noise-filtering technology, your communication will always be crystal clear, even in busy offices.
MB Pro Series Bluetooth® headsets SC 600 Series Wired headsets SC 200 Series Wired headsets SC 30/60 Series Wired headsets
IMPACT facts 72% Use a headset Most professionals working in a business that makes or takes a lot of calls – like call centres or sales departments – use a headset to do so; 72%* of them to be exact. That’s why a flawless communication experience is absolutely essential. Considering that 40%* of modern professionals are using their headset for more than four hours a day, and 65%* will be spending more than half of their day at their desks, we built these premium headsets to feel great all day long.
40% 4 Hours/day 30% Need to walk & talk
IMPACT HEADSET SOLUTIONS SDW 5000 Series Designed for modern office professionals, SDW 5000 Series is a professional communication and collaboration hub offering users total flexibility in the office. All your devices connect seamlessly through one single headset system. Super wideband sound gives you a voice experience beyond conventional business standards, while advanced security features keep your conversations confidential.
IMPACT HEADSET SOLUTIONS ADDITIONAL BENEFITS & FEATURES ––Exceptional speech intelligibility – with two microphone noise-cancelling system and own-voice detection technology ––Enjoy high-quality music and multimedia – with Sennheiser stereo that takes DECT headsets to the next level ––Triple-connectivity – manage all calls from one headset via softphone/PC, desk and mobile phone* ––Stay flexible via single base station – for all SDW 5000, Sennheiser Bluetooth® & wired headsets* or speakerphone ––Phone conf
IMPACT HEADSET SOLUTIONS Comparison Overview SDW 5000 Series SDW 5066 SDW 5065 SDW 5036 SDW 5035 SDW 5016 SDW 5015 EU 507022 506598 507018 506594 507014 506590 UK 507023 506599 507019 506595 507015 506591 US 507024 507000 507020 506596 507016 506592 AUS 507025 507001 507021 506597 507017 506593 N/A 507274 N/A 507273 N/A 507272 • • • • • • • • • • Art. No.
IMPACT HEADSET SOLUTIONS DW Series Premium wireless DECT solution for all-day clear communication and wireless freedom with the choice of different wearing styles. The DW Series of DECT wireless headsets has been designed to provide premium audio quality, iconic design and wearing comfort to demanding business and UC professionals. With a wide choice of lightweight comfortable wearing styles, professional users can choose their headset according to their personal needs.
IMPACT HEADSET SOLUTIONS 13 ADDITIONAL BENEFITS & FEATURES –– Premium looks and performance – iconic design combined with functionality –– Intelligent fast charging – charge 5 min for 1-hour battery and 20 minutes to have 50% battery –– Intuitive user interface – answer/end*, microphone mute and volume +/–– No WiFi interference – DECT protected frequency band enabling a greater number of headset users –– Secure conversation – with efficient encryption –– Phone conferences – intuitive and easy setup of u
IMPACT HEADSET SOLUTIONS Comparison Overview DW Series DW Office DW Office DW Office ML USB ML PHONE 15 DW Pro 2 ML DW Pro 2 USB ML DW Pro 2 PHONE DW Pro 1 ML DW Pro 1 USB ML DW Pro 1 PHONE Art. No.
IMPACT HEADSET SOLUTIONS D 10 Series The streamlined design of the D 10 wireless DECT headsets makes no compromises when it comes to premium sound. With single connectivity to either a desk phone or softphone/PC, it’s simple to roll out and manage. The perfect headset solution for all sizes of companies, the D 10 series brings wireless freedom within reach of even more everyday users.
IMPACT HEADSET SOLUTIONS Comparison Overview D 10 Series D 10 USB ML D 10 PHONE EU 506416 506408 UK N/A 506409 US 506418 506410 AUS 506419 506411 • • • [•] • • • [•] Art. No.
IMPACT HEADSET SOLUTIONS MB Pro Series Premium wireless Bluetooth® headsets for business professionals on the move who demand high quality audio for speaker and listener – and exceptional wearing comfort. MB Pro is designed to provide business professionals the flexibility and mobility to communicate in the office and on the move. Furthermore, the ability to seamlessly switch calls between two Bluetooth® devices from a single headset for maximum call handling flexibility.
IMPACT HEADSET SOLUTIONS Comparison Overview MB Pro Series Art. No.
IMPACT HEADSET SOLUTIONS SC 600 Series The SC 600 Series headsets are wired premium headsets specifically designed for quality conscious contact center and office professionals requiring outstanding sound performance. The SC 600 series headsets offer superb sound in a high-quality durable design. All feature Sennheiser Voice Clarity and ultra noise-cancelling microphones for an incredibly accurate and clear listening experience.
WIRED HEADSET SOLUTIONS ADDITIONAL BENEFITS & FEATURES –– Multimedia and music listening With automatic sound -enhancement profile** –– Make a personal fit Extension headband with number indications for accurate adjustment –– Protects your hearing from acoustic shock – With Sennheiser ActiveGard® technology –– Peace of mind 3 years' international warranty *Available on the SC 660 ANC USB variant only **Available on the USB variants 21
IMPACT HEADSET SOLUTIONS Comparison Overview SC 600 Series Art. No.
IMPACT HEADSET SOLUTIONS 23 SC 660 USB ML SC 630 USB ML SC 668 SC 638 SC 662 SC 632 SC 660 SC 630 SC 660 TC 504553 504552 504595 504594 504559 504558 504557 504556 507099 • • • • • • • • • • • • • • • • • • • • • [•] • [•] [ ] • • • • • • • • • • • • • • • • • • • • • • [•] Option available with additional accessories • • • • • • • [•] • [•] • [•] [ ] • • • • [ ] • • • [ ] • • • • • [ ] • [ ] • • [ ]
IMPACT HEADSET SOLUTIONS SC 200 Series The SC 200 Series, our popular range of robust, wired headsets, has proven to be a lasting favorite with contact centers, offices and Unified Communication professionals around the world – and for good reason: In increasingly stressful workplaces, being able to hear and be heard clearly is critical to performance – and long-term comfort is essential for all day users to maintain their focus and energy.
IMPACT HEADSET SOLUTIONS ADDITIONAL BENEFITS & FEATURES –– Optimal speech transmission Bendable boom arm ensures optimal microphone position –– Wearing flexibility With 350 degree rotating pivotable boom arm –– Make it personal Name tag with user ID and a numbered headband grooves for adjustments for a personal fit –– Easy to store and bring along With protective carry pouch *Available on the USB MS II variants only 25
IMPACT HEADSET SOLUTIONS Comparison Overview SC 200 Series Art. No. SC 260 USB MS II SC 230 USB MS II SC 260 USB SC 230 USB 506483 506482 504404 504403 Wearing style Single-sided headset Double-sided heaset Headband • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Connectivity Desk phone via Easy Disconnect Softphone/PC via USB Mobile phone via 3.5 mm jack Tablet via 3.
IMPACT HEADSET SOLUTIONS 27 SC 268 SC 238 SC 262 SC 232 SC 260 SC 230 508330 508329 504410 504409 504402 504401 • • • • • • • • • • • • • • • • • • • [•] [•] [•] • [•] [•] [•] • • • • • • • • • • • • • • • [ ] [ ] •
IMPACT HEADSET SOLUTIONS SC 30/60 Series The SC 30/60 Series headsets are specially designed as a deploymentfriendly solution for enterprises transitioning from traditional telephony systems to Unified Communications. Both headsets offer Sennheiser Voice Clarity and noise-cancelling microphone for a more natural listening experience and quality sound. Combine this with its lightweight design and comfort enhancing details for an experience you’ll appreciate immediately.
IMPACT HEADSET SOLUTIONS Comparison Overview SC 30/60 Series Art. No.
• • • • • • • • • • • • • • • • • Wireless Bluetooth® headset Wired headset Connectivity USB • • • • • • • • • • • • • • • • • • 3,5 mm jack Multi device connectivity* Dual device connectivity • (•) • (•) • (•) • • • • • Single device connectivity Devices Desk Phone Softphone/PC Mobile phone Tablet • • • • • • • • • • • • • SC 665 USB SC 635 USB-C • • • • USB-C Easy Disconnect SC 665 USB-C SC 660 ANC USB MB Pro 1 MB Pro 2 MB Pro 1 UC ML MB Pro 2 UC ML D 10 PHONE D 10 USB ML DW
SC 30 USB ML 31 SC 60 USB ML SC 230 SC 260 SC 232 SC 262 SC 238 SC 268 SC 230 USB SC 260 USB SC 230 USB MS II SC 260 USB MS II SC 660 TC SC 630 SC 660 SC 632 SC 662 SC 638 SC 668 SC 630 USB ML SC 660 USB ML SC 635 SC 665 Headset category SC 635 USB IMPACT COMPARISON GUIDE Wireless DECT headset Wireless Bluetooth® headset Wired headset Connectivity USB USB-C 3,5 mm jack • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Easy Disconnect • • • • •
Our Sound Technologies Innovation you can hear
SENNHEISER TECHNOLOGIES Voice Clarity technology The natural listening experience For the best possible communication between caller and listener, Sennheiser Voice Clarity uniquely enhances the most important frequencies and details of the human voice. For the caller, sound is crisper and clearer, allowing them to hear the nuances contained in spoken conversation; for the listener, a noise-cancelling microphone sends the clearest signal to improve speech intelligibility.
SENNHEISER TECHNOLOGIES ActiveGard® technology Sound burst ActiveGard® Compressing Hearing protection During the course of a day, headset users may be exposed to seldom, but hazardous incoming noises that can be dangerous to their hearing. Technically referred to as a sound burst, this can potentially cause long-lasting damage to the human ear. To safeguard users, all Sennheiser headsets for contact center and office environments are equipped with innovative ActiveGard® technology.
TECHNOLOGIES Super wideband audio technology Play sound with super wideband audio Play sound with wideband audio Play sound with narrowband audio Hear between the lines In our ongoing quest for an even better user listening experience, Sennheiser offers next generation sound quality with super wideband audio. The human ear has a range of 20 Hz up to 20 kHz and as super wideband audio technology operates in the extended frequency from 100 Hz all the way up to 11.
TECHNOLOGIES 37 Cutting edge microphone technology Play sound with SDW 5000 Series (Two mic. system) Play sound with DECT headset (One mic.) Exceptional speech clarity Sennheiser sets a new standard in DECT headsets and microphone technology with the SDW 5000 Series. SDW 5000 Series’ headsets include two digital microphones that work together to reduce background noise and optimize voice transmission.
TECHNOLOGIES Noise-cancellation technology Optimum speech clarity To reduce background noise, filter out disturbing ambient noise and enable crystal clear telephone conversations, Sennheiser headsets have noise-cancellation technology incorporated in the microphones. Certain models in the range offer ultra noise-cancelling microphones, which are able to improve voice transmission in particularly noisy environments.
SENNHEISER FEATURE Easy Disconnect feature Flexible use Easy Disconnect (ED) is the plug that connects Sennheiser wired headsets to desk phones, mobile phones or a UC/Skype for Business solution via the correct bottom cable. Sennheisers wired headsets with Easy Disconnect is ideal for contact centers and hot-desking environments, where users frequently change shifts or switch between workstations.
SENNHEISER TECHNOLOGIES Room Experience™ technology A relaxed listening experience In our ongoing quest for an even better user listening experience, Sennheiser has created a unique new way to experience headset sound on calls. We call it Sennheiser Room Experience™ and it’s designed to reduce listener fatigue for all-day users. By externalizing the sound from your head, Room Experience™ gives you the impression that you are having a conversation with a person in the same room.
Choose the right headset Device/Connectivity You need your device to work seamlessly with your headset. It's that simple. Sennheiser headsets are designed to cover every possibility. Check our headset compatibility guide at: www.sennheiser.com/headsetcompatibility Softphone/PC Connection via USB/USB-C cable or USB dongle (Bluetooth®) to Microsoft Windows or Apple Mac OS Desk phone Connection via multiple types of cables Mobile phone Connection via Bluetooth® or 3.
SENNHEISER HEADSETUP™ PRO MANAGER Sennheiser HeadSetup™ Pro Manager Keep in touch with your business Save valuable time on unnecessary tasks and make life simpler and smarter for your IT department, your business and your colleagues.
Sennheiser HeadSetup™ Pro Manager for IT administrators Sennheiser HeadSetup™ Pro for headset users Sennheiser HeadSetup™ Pro Manager has been developed for companies with a need to control their UC environment in a fast and secure way. By installing the client application, Sennheiser HeadSetup™ Pro, on your end-users’ PCs, you gain a complete overview of all deployed devices and access to new updates and settings.
Service and Support We've got you covered Sennheiser Global Service and Support aims at providing a premium customer experience to all our customers across the world. With a standardized support process across all channels, we can guarantee a uniform, consistent, structured and high quality handling for all support requests, from either end user, resellers, distributors, country partners or subsidiaries, throughout the world. Visit our Support Portal here: www.sennheiser.
Experience Sennheiser Try our headsets first hand The Sennheiser professional trial program gives you the opportunity to test and experience our range of headsets and speakerphones before you decide on the best choice for your office, contact center or Unified Communication solution. www.sennheiser.
GLOSSARY OVERVIEW Glossary Sound Quality Sennheiser Voice Clarity uniquely enhances the most important frequencies and details of the human voice. For you, sound is crisper and clearer, allowing you to hear the nuances contained in spoken conversation – and for your listener, a noise-cancelling microphone sends the clearest signal to improve intelligibility. In combination, this results in better, more natural sounding conversations where no important details are lost.
GLOSSARY OVERVIEW Unified Communications UC Optimized means that headsets and speakerphones are compatible with major Unified Communications platforms and softphone brands. Unified Communications brings together a company’s voice, text and video based communication under one unified solution. The advantages of a Unified Communications solution include enhanced overall efficiency of a business through increased productivity and mobility, resulting in a positive return on investment.
Reimagine the way you work 1315 03-2019 www.sennheiser.
