SDW 5000 Series User Guide
Table Of Contents
- Package contents
- Product overview
- Connecting the base station
- Connecting the base station to the mains power supply
- Pairing and charging the headset before first use
- Connecting the base station to a fixed line phone – SDW 5 BS only
- Connecting the base station to a computer
- Connecting the base station to Bluetooth devices – BTD 800 USB only
- Reconnecting/disconnecting Bluetooth
- Connecting an optional USB headset or speakerphone
- Connecting an optional busy light
- Assembling and wearing the headset SDW 10 HS
- Adjusting and wearing the headset SDW 30 HS | SDW 60 HS
- Labeling the headset
- Configuring the headset system
- Setting up and using the headset
- Making calls using the headset system
- Preparing calls - initial settings
- Selecting audio source – fixed line phone/ computer/ mobile phone
- Making a call
- Accepting/rejecting a call
- Transferring calls to connected devices
- Ending a call
- Redialing
- Putting a single active call on hold
- Managing multiple calls - two calls from two audio sources
- Setting up conference call
- Using the dictation mode
- Listening to music using the headset
- Using the motion sensor
- Charging the headset and storing the headset system
- Sharing a workplace
- Cleaning and maintaining the headset system
- If a problem occurs ...
- Specifications
SDW 5000 series headset system
IF A PROBLEM OCCURS ...52
Problem Possible cause Solution Page
The talk time is reduced Worn-out rechargeable battery
Ask a technician to replace the
rechargeable battery.
50
Large distance between base
station and headset
Reduce the distance if possible. Larger
distances require a higher transmission
power and reduce the talk time.
–
Fast Link activated
Deactivate Fast Link to save battery
power.
27
Many DECT systems in the same
area
Switch off DECT systems that are
currently not required. Congestion
requires a higher transmission power
and reduces the talk time.
How many DECT systems can be used in
the same room? This depends on various
conditions:
• Americas: up to 40 SDW systems
in narrowband mode or in high
density wideband mode (available in
HeadSetup™ Pro)
• Rest of World: up to 80 SDW systems
in narrowband mode or in high
density wideband mode (available in
HeadSetup™ Pro)
–
Narrowband/wideband setting
Set the base station to narrowband
transmission as it requires less power
than wideband transmission.
28
Dropped calls due to
high density
High density: Too many DECT
systems in the same area
Reduce the radio range on all DECT
systems in the area.
27
Reduce audio quality to narrowband or
wideband.
28
Ensure “Fast Link” is not selected on
DIP switch 4.
27
Bad audio quality:
you sound too low/
distorted/ echoing to the
other party/ background
noise
Microphone sensitivity is not
correctly adjusted
Adjust the microphone sensitivity. 30
Microphone is too far away from
your mouth
Adjust the microphone position. 18
DIP switch settings do
not work
Base station settings were
updated and overwritten via
HeadSetup™ Pro
Reset the system 53
No system re-boot after DIP
switches were changed
Disconnect the base station shortly
from power.
26
Headset/ base station
does not react to any
button press
The operation of the headset or
base station is faulty
Reset the products to the factory
default settings.
53
Battery status LED’s
on the base station
are flashing and the
multi-function button is
lit up red
Firmware version of the headset is
older than the firmware version of
the base station
Update the firmware of the headset. 50
No Bluetooth connection
via dongle BTD 800 USB
Dongle not inserted correctly in
the base station
Plug in the dongle again. 14
Dongle and mobile device not
connected
Pair the dongle and your mobile device
(Pairing).
15
Activate Bluetooth on your mobile
device.
–
Dongle and Bluetooth headset not
connected
Pair the dongle and your headset
(Pairing).
16