FAQ - SP 10/SP 10ML - SP 20

ManualsBrandsSennheiser ManualsAudio EquipmentSP 20 ML

FAQ: SP 10/20 + SP 10/20 ML July 2014

Sound Quality

Q: How do I ensure best possible sound quality for the people in the other end of the conference?

 Use softphones on computer USB port or softphone apps on mobile phone. Softphones use

wideband audio quality, which gives better sound quality than narrow band. Narrow band is

seen on mobile phone networks.

 Avoid meeting rooms with high reverberation (echo)

 Speak directly into the SP 10/20.

 Do not have any laptop screens between your mouth and the SP 10/20.

 Keep objects 50 cm away from the SP 10/20

 Use network cable instead of WIFI

 When using a mobile phone, ensure that the mobile volume is set to maximum.

 Lync speaker default volume is at ~40%. Turn it up for higher volume. See details in the Lync

section at the end of this FAQ

Q: How does the microphone pick up the sound and where is the microphone placed?

A: The microphone is omni-directional. It picks up sounds in a 360 ° angle around the SP 10/20 and is

placed below the surface in approximately 7 o’clock position below the answer call button.

Q: Music on USB sounds good. Can it be the same on the 3.5 mm jack connection?

A: Yes. Press and hold the “Mic” button until the LEDs turn red. The microphone is muted and sound is

optimized for music reproduction. If a USB call is detected on the USB, SP 10/20 will change to speech

mode. When the USB call is terminated, SP 10/20 will change back to music mode.

Summary of content (4 pages)

PAGE 1
FAQ: SP 10/20 + SP 10/20 ML Sound Quality Q: How do I ensure best possible sound quality for the people in the other end of the conference? A:  Use softphones on computer USB port or softphone apps on mobile phone. Softphones use wideband audio quality, which gives better sound quality than narrow band. Narrow band is seen on mobile phone networks.  Avoid meeting rooms with high reverberation (echo)  Speak directly into the SP 10/20.  Do not have any laptop screens between your mouth and the SP 10/20.
PAGE 2
FAQ: SP 10/20 + SP 10/20 ML Connectivity and user interface Q: Can I connect the SP 20 to a cell phone and a soft phone at the same time? A: Yes. The SP 20 acts as a mixer with full duplex, so calls are connected together. Just plug in both USB and 3.5 mm jack Q: Does SP 10/20 have Bluetooth? A: Our philosophy is that SP 10/20 will often be used for in-promptu meetings.
PAGE 3
FAQ: SP 10/20 + SP 10/20 ML     Keep pressing until the Mute LEDs changes color to the desired mode. If you release the buttons before the desired mode is indicated, SP 10/20 will not change the mode. When you release the buttons, the speakerphone will restart in the desired mode. If Cisco USB mode is enabled, call control will not work with Lync and HeadSetup.
PAGE 4
FAQ: SP 10/20 + SP 10/20 ML Lync Q: How is the Lync version different? A: To the user there is no difference, except that Lync optimized products get a higher priority when Lync decides what audio device to choose. Q: Is there an optimal setting in Lync’s sound properties? A: During the call, set the speaker volume to max in the call window: Service Q: Are the batteries replaceable? A: No Q: Are there any serviceable parts? A: No.