User manual

17
12 Troubleshooting
12.1 SENSEO
®
coffee machine
This chapter summarises the most common problems you could encounter with the machine. If you are
unable to solve the problem with the information below, visit www.philips.com/support for a list of
frequently asked questions or contact the Consumer Care Centre in your country.
Problem Solution
My cup overowed
when I used the
machine for the rst
time.
You probably tried to brew a cup of coffee without ushing the machine
rst. Before you start brewing coffee, you have to ush the machine.
When you switch on the machine again, the on/off button either lights up
continuously or ashes slowly or rapidly.
If the on/off button lights up continuously, you have to carry out the ushing
procedure (see chapter ‘Flushing the machine before rst use’).
If the on/off button ashes slowly or rapidly, you do NOT have to carry
out the ushing procedure. If the on/off button ashes slowly, the water
is heating up. If it ashes rapidly, there is not enough water in the water
reservoir or the water reservoir is not placed on the machine properly.
If you still cannot brew coffee after you have ushed the machine, we advise
you to contact the Consumer Care Centre in your country.
Water continued to
ow from the spout
when I used the
machine for the rst
time.
If water continued to ow from the spout until the water reservoir was
empty, the machine was performing the ushing cycle. Before you start
brewing coffee, you have to ush the machine. When you switch on the
machine again, the on/off button either lights up continuously or ashes
slowly or rapidly.
If the on/off button lights up continuously, you have to carry out the ushing
procedure (see chapter ‘Flushing the machine before rst use’).
If the on/off button ashes slowly or rapidly, you do NOT have to carry
out the ushing procedure. If the on/off button ashes slowly, the water
is heating up. If it ashes rapidly, there is not enough water in the water
reservoir or the water reservoir is not placed on the machine properly.
If you still cannot brew coffee after you have ushed the machine, we advise
you to contact the Consumer Care Centre in your country.
The on/off button
ashes slowly.
You have used the SENSEO
®
coffee machine at an altitude higher than 2200
metres above sea level. This has caused the water in the machine to start
boiling before it has reached the required temperature, which prevents the
machine from functioning properly. Switch off the machine and no longer
use it at altitudes higher than 2200 metres above sea level.
ENGLISH