User manual

Problem Solution

2a. There is not too much water in the water reservoir.

2b. You do not place the water reservoir onto the machine too roughly.

If you place the water reservoir too roughly, water may splash out of the

water reservoir.

2c. The water reservoir is not damaged or broken. Normally, water should

not start to drip from the water outlet in the bottom of the water reservoir

within 30 seconds after lling.

In all other cases, contact the Philips Consumer Care Centre in your

country.

I cannot open the lid. A vacuum may have temporarily formed under the lid. Switch off the

machine. Pull up the lever and wait 24 hours before you open the lid.You

may need to use quite some force.

Make sure that you do not move the SENSEO

machine. Moving the

machine, placing it outdoors or in a cool or cold environment does not

accelerate the unlocking of the lid.

For this not to happen again, always make sure that the pod holders are

clean and that the sieve in the centre of the pod holders is not clogged.

If this problem continues to occur, contact the Philips Consumer Care

Centre in your country.

The coffee machine

produces less coffee

than before.

Perhaps the sieve in the centre of the pod holder is clogged. If this is the

case, unclog the sieve by rinsing the pod holder under a running tap. Use a

washing-up brush to clean the sieve, if necessary.

Descale the machine (see chapter ‘Descaling’).

I cannot close the lid

properly.

Check if a used coffee pod is sticking to the water distribution disc. If this is

the case, remove the used pod.

Check if you used the correct pod holder. Use 2 pods in combination with

the deeper 2-cup pod holder qq.

The SENSEO

coffee

is not strong enough.

Make sure that you have selected the coffee strength that you prefer. You

can choose between regular and strong coffee. You can also increase or

decrease the coffee strength by setting your preferred amount of coffee

with the personal coffee memory function (HD7872 only).

Make sure that you have used the correct number of pods and have

pressed the right button. Use 2 pods in combination with the 2-cup pod

holder qq and the 2-cup button qq.

ENGLISH