User manual

Troubleshooting
This chapter summarises the most common problems you could encounter
with your coffeemaker. If you are unable to solve the problem with the
information below, visit www.senseo.com/sarista/support for a lst
of frequently asked questions or contact the Consumer Care Centre
in your country. On this site you can also watch instruction movies on how
to use, clean and descale your Philips SENSEO
®
SARISTA coffeemaker.
Problem Possible solution
The coffeemaker does
not work.
Plug in and switch on the coffeemaker.
Make sure that the voltage indicated on the coffeemaker corresponds to the
local mains voltage.
Fill the water tank with water.
correctly and that the service door is closed properly (see chapter ‘Cleaning
the brewing unit’).
during the descaling procedure (see chapter ‘Descaling the coffeemaker’).
The coffeemaker grinds
the coffee beans but no
coffee comes out.
Check if the ‘ water tank empty’ light is on. If it is, the water tank is empty. Fill
the water tank (see chapter ‘Preparing for use’).
The brewing unit is dirty. Clean the brewing unit (see chapter ‘Cleaning and
maintenance’).
The detachable coffee spout is dirty. Rinse the detachable spout under the
tap (see chapter ‘Cleaning and maintenance’ ).
The coffee dispensing head is dirty. Use a moist cloth to clean the bottom of
the coffee dispensing head.
The bean-funnel is not fastened properly. Insert the screw thread of the bean-
funnel properly into the opening in the top of the coffeemaker. Then turn the
bean-funnel clockwise to fasten it.
The coffeemaker stops
brewing before the cup
Check if the ‘water tank empty’ light, the ‘bean-funnel empty’ or the ‘coffee
the water tank. If the ‘bean-funnel empty ’ light is on, replace the empty bean-
funnel with a full one. If the ‘coffee grounds container full’ light is on, empty the
coffee grounds container. Press the 1-cup or 2-cup button again to complete
the brewing cycle.
The coffeemaker stops
brewing before the jug
Check if the ‘water tank empty’ light, the ‘bean-funnel empty’ or the ‘coffee
the water tank. If the ‘bean-funnel empty ’light is on, replace the empty bean-
funnel with a full one. If the ‘coffee grounds container full’ light is on, empty the
coffee grounds container. Press the jug button to complete the brewing cycle.
The brewing unit does
not come out.
The brewing unit is out of position. Switch on the coffeemaker. Close the
service door. Slide the coffee grounds container into the coffeemaker. This will
automatically return the brewing unit to its initial position.
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