User's Manual

88
Eversense CGM User Guide
16
Q: How do I customize the name of my smart transmitter?
A: Tap Menu > Settings > System > Transmitter Name. Type
in the name you desire. The updated name of the smart transmitter
will appear in your connection status screen.
Q: Why does my smart transmitter show a continuous solid orange
LED?
A: Follow the steps below to troubleshoot the smart transmitter:
1. Make sure the smart transmitter is paired with your mobile device.
2. Make sure the smart transmitter is charged.
3. Check your app for any alerts or notifications.
4. Remove the smart transmitter from your arm and wait for a few
minutes. A No Sensor Detected message will appear and the
smart transmitter should vibrate more frequently as it searches for
a sensor. If the smart transmitter does not vibrate or if the app does
not show No Sensor Detected, contact Customer Support
in the US. Outside the US, contact your local distributor. Place the
smart transmitter back over the sensor to see if the orange LED
disappears and observe any notifications on the app.
If the orange LED continues to stay lit, contact Customer Support.
Smart Transmitter Battery and Charging
Q: How long does a fully charged smart transmitter battery last?
A: A fully charged smart transmitter battery typically lasts about a day
and half.
Q: How long does it take to charge a smart transmitter?
A: It takes approximately 15 minutes to fully charge a smart transmitter
when plugged into a wall outlet.
It may take longer if charging via a computer USB port.
Q: How do I check the smart transmitter battery status?
A: There are three ways to check battery status:
1. Tap Menu > About > My Transmitter. Scroll down to the
Battery Level line that indicates amount of battery power left.
2. Check the battery symbol in the upper right corner on the
MY GLUCOSE screen. A red battery icon indicates the smart
transmitter battery is empty.
3. Power ON the smart transmitter. Press and release the smart
transmitter power button. An orange LED on the smart transmitter
indicates low battery. A green LED indicates the battery is at least
10% charged.
Q: What happens if my smart transmitter battery is completely
drained?
A: No glucose readings will be displayed. Always charge immediately
when the smart transmitter battery is completely drained.
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