User's Manual

89
Eversense CGM User Guide
16
Connection with Smart Transmitter
Q: How do I pair my mobile device and smart transmitter for the first time?
A: Follow the steps below to pair your mobile device and smart
transmitter. Please read this User Guide for more detailed information.
1. Launch the Eversense App.
2. Press the smart transmitter power button three times to get it into
“Discoverable” mode.
3. When the smart transmitter blinks green and orange, tap the smart
transmitter ID on the PAIR YOUR TRANSMITTER screen.
The app will then begin the searching process.
• Your smart transmitter ID is the same as the serial number listed
on the back of the smart transmitter.
4. When the app finds your smart transmitter, a BLUETOOTH
PAIRING REQUEST pop-up screen appears.
5. Tap Pair to confirm the pairing.
6. The app will display Connected next to the smart transmitter ID
once the pairing is completed.
7. Tap Next.
Q: My smart transmitter and mobile device do not appear to be
connected.
A: There may be several reasons why you do not have a connection.
• Make sure the Bluetooth setting on your mobile device is ON and the
smart transmitter’s name or serial number appears on the device list.
• The condition may only be temporary. Tap Menu > Connect.
If your smart transmitter name indicates Disconnected, tap the
smart transmitter name to connect manually.
• Your smart transmitter and mobile device may be out of wireless
range. Move your mobile device closer to the smart transmitter.
• Your smart transmitter may be turned o, out of battery power or
is currently being charged. You may need to restart the Bluetooth
(BLE) function on the smart transmitter by following the steps
below.
1. Power o the smart transmitter – Press and hold the power
button for 5 seconds and wait for the vibration to confirm it is
powered o.
2. Wait 2 seconds and press the power button three times to
restart BLE. (Note: When doing a BLE restart, do not
remove/forget the paired device via your mobile device’s
Bluetooth Settings.)
3. Press the power button 3 times again to place the smart
transmitter in discoverable mode and pair with your mobile
device. Tap Menu > Connect to see if your smart transmitter
is connected. If not connected, tap to select your smart
transmitter from the list.
If these steps do not resolve the problem, you may need to go to
the Bluetooth Settings feature on your mobile device and unpair or
forget the smart transmitter and then press the smart transmitter
power button 3 times to re-pair. If the problem still exists, you may
need to reset your smart transmitter.
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