User's Manual

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Eversense CGM User Guide
16
Trend Arrows
Q: My trend arrows and glucose alerts do not match.
A: Trend arrows indicate the rate and direction of change in glucose
levels. For example, you may have a trend arrow that points up or
down (indicating slow or rapid changes). Glucose alerts notify you
when your current glucose level reaches the alert level you set,
regardless of the rate or direction of change.
Q: My trend arrow is gray instead of blue.
A: The CGM System uses the last 20 minutes of continuous glucose
data for calculating and displaying the trend arrow. When there are
not enough sensor values available for the calculation, the arrow is
displayed in gray.
App
Q: What will happen if I re-install the app?
A: Upon re-installing the app, the app will download historical data only
from the last 3 days.
Q: What version of the app is installed on my mobile device?
A: You can find the app software version by tapping Menu > About >
Product Information.
Q: How will my app be updated?
A: Visit www.eversensediabetes.com for instructions on updating the
app software.
Q: What devices are compatible with the Eversense App?
A: Visit www.eversensediabetes.com for a list of compatible devices.
Q: Can I still use the same smart transmitter if I switch to a new mobile
device?
A: You will need to install the app on your new mobile device and pair it
with your smart transmitter. The last 3 days of historical data will be
synced to the app on the new mobile device.
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