User's Manual

63
Eversense CGM User Guide
9
Alert Descriptions and Actions (continued)
App DisplayDescription
High Ambient Light
Appears every 20 minutes when your smart
transmitter is receiving too much ambient
light, aecting its ability to communicate with
the sensor.
No glucose reading can be displayed until
ambient light is reduced.
High Smart Transmitter Temperature*
Appears every 20 minutes when your smart
transmitter temperature is too high.
No glucose reading is displayed until the
smart transmitter temperature is within
normal operating conditions.
Vibration Motor*
Appears every 20 minutes when the vibration
motor on your smart transmitter can no longer
provide on-body vibe alerts. You will continue
to get glucose readings up to 72 hours after
receiving the alert message. After 72 hours, you
will receive a Transmitter Error Alert every 20
minutes until you replace the smart transmitter.
Actions
Reduce ambient light by doing one or more of
the following:
• Move to an area where there is less light
exposure.
• Place a dark material over the smart
transmitter.
• Wear the smart transmitter under clothing.
Reduce the smart transmitter temperature by
moving to a cooler environment. Once the smart
transmitter temperature is below 42 °C (108 °F),
it will resume displaying glucose values.
You may temporarily remove the smart
transmitter to cool it down. Once the smart
transmitter is back to a lower temperature, be
sure to replace it over the sensor.
Contact Customer Support to have your smart
transmitter replaced immediately.
Alerts
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