User's Manual

120
Eversense CGM User Guide
18
18. Troubleshooting
This section lists information about troubleshooting your Eversense CGM System and includes a list
of frequently asked questions (FAQs).
Smart Transmitter
Q: How do I turn my smart transmitter OFF?
A: Press and hold the smart transmitter power button
for 5 seconds. Release the button when the smart
transmitter begins to vibrate.
Q: How do I turn my smart transmitter ON?
A: Press and hold the smart transmitter power button
for 5 seconds. Release the button when the smart
transmitter begins to vibrate.
Q: How do I properly position the smart transmitter
over the sensor?
A: There are two ways to ensure proper positioning:
1. When using the adhesive patch to secure the
smart transmitter, make sure the power button
symbol and the LED are lined up in parallel with
your arm.
2. Use the PLACEMENT GUIDE screen on the
app to confirm connection between the sensor and
the transmitter.
• Tap Placement Guide.
• Position the smart transmitter over the sensor so
that a connection is confirmed.
Q: My smart transmitter will not vibrate. Why?
A: If the smart transmitter does not vibrate, try the
following steps:
• Check that the smart transmitter is connected to
your mobile device.
• Check that the Do Not Disturb is disabled
by tapping Menu > Settings > Sound
Settings.
• Check that your smart transmitter has enough
battery power and charge if necessary.
If the smart transmitter still will not vibrate, contact
Customer Support or your local distributor for further
troubleshooting.
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