User's Manual

125
Eversense CGM User Guide
18
Q: What happens if my smart transmitter is
disconnected from my mobile device or app?
A: The smart transmitter will vibrate and the app will
provide a “Transmitter Disconnected” notification
every 30 minutes until the app is launched or
the smart transmitter is reconnected. Once the
connection is re-established, the data collected will
sync with the mobile app.
Q: Why am I unable to connect my mobile device
to my smart transmitter (No Transmitter
Connected is displayed in the app status bar)?
A: The smart transmitter may fail to connect with your
mobile device for any of the following reasons:
• The smart transmitter is currently charging.
• The smart transmitter is turned OFF.
• The smart transmitter battery is completely
drained.
• Bluetooth on your mobile device is turned OFF.
• Smart transmitter pairing to your mobile device
has not been established or has been “un-paired”.
You must re-establish pairing. See Troubleshooting
for more information.
Q: Why do I see Searching on the CONNECT
screen?
A: The app will continue to show Searching for any
of the following reasons:
• The smart transmitter is currently charging.
• The smart transmitter is turned OFF.
• The smart transmitter battery is completely
drained.
• Bluetooth on your mobile device is turned OFF.
• Smart transmitter pairing to your mobile device
has not been established or has been “un-paired”.
You must re-establish pairing.
Q: What is “Discoverable” (Pairing) mode?
A: Discoverable mode is the smart transmitter state that
enables it to be located by your mobile device for
pairing. See Getting Started for more information.
Q: Why do I see other smart transmitters listed on the
CONNECT screen?
A: The app may find other Bluetooth enabled devices
in the vicinity. However, the app connects only to the
smart transmitter that was paired with your mobile
device. DO NOT attempt to pair your mobile device to
other smart transmitters that are not yours.
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