User manual

Sensorsoft Alert User Manual
Getting Help
Limited Warranty
Sensorsoft Corporation warranties this Sensorsoft product to be free from manufacturing defects for a
period of one year. This includes parts and labor. All shipping and brokerage fees are your responsibility
when returning a Sensorsoft product for warranty claims. The following will void the warranty and 30 day
money back guarantee:
 signs of water or chemical damage
 cracks to the housing
 signs of tampering or reverse engineering
Technical Support
If in the unlikely event you should have problems setting up or using Sensorsoft Alert, and the previous
sections have failed to provide a solution, we offer technical support to help you overcome your
difficulties.
You will receive three (3) support incidents (telephone calls or emails) with your initial purchase of
Sensorsoft Alert. After these incidents are used, you must purchase a support package or pay a charge-per-
incident fee. None of the included support incidents can be used for those wishing to obtain support to write
their own software; this is available on a charge-per-incident basis only.
Before contacting Sensorsoft Technical Support:
Go through the Troubleshooting Guide in the previous sections of this manual. Even if a direct answer to
your question is not found there, it will be helpful for the support technician if you are able to provide
information obtained from the diagnostic and troubleshooting process. Please ensure the problem is directly
related to the Sensorsoft Alert software.
World Wide Web: http://www.sensorsoft.com
E-mail: [e-mail]
30 Day Money Back Guarantee
If for any reason you want to return a Sensorsoft product for a refund, you can do so within 30 days
(calendar days) of your purchase. The refund does not include shipping or brokerage fees you may have
incurred or paid.
Returns
If returning a product or item, please keep in mind the follow guidelines:
 Contact Sensorsoft for an RMA number (Return Material Authorization).
 Provide a detailed explanation or reason for returning the product.
 Return shipments that bear no RMA number (on the outside of the package) or are not prepaid for
shipping/clearing charges, will be refused.
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