Warranty Guide

Sentry 300
WARRANTY AND REPAIR INFORMATION
IfyourSentryAutomaticGateOpenerisnotoperatingproperly,pleasefollowalltroubleshooting
proceduresintheTroubleshootingGuideinthisManual.Ifyouareunabletosolvetheproblem,call
USAUTOMATICat1-866-711-0001,orvisitourwebsiteatwww.sentrygateopener.com.Wewillhelp
withtroubleshootingandarrangerepairorreplacement,ifneeded.Whenyoucall,pleasehavethe
modelandserialnumberoftheSentryAutomaticGateOpener.
CONSUMERAFTERINSTALL:Returntheenclosedwarrantyregistrationorregisteronlineat
www.sentrygateopener.com.Retainyoursalesreceiptforproofofpurchaseanddatepurchased.
3 YEAR WARRANTY
Warranty Coverage
IfyourSentryGateOpener,alsoreferredtoasthe“Product”,doesnotworkproperlyduetoadefect
inmaterialsorworkmanship,USAutomaticwill,forthelengthof3years,whichbeginsonthedateof
theoriginalpurchase,atitsoptioneither(a)repairyourProductwithneworrefurbishedparts,or(b)
replaceitwithaneworrefurbishedProduct..TherepairorreplacementoftheProductwillbemade
freeofchargeincludingparts,shoplabor,andreturntocustomershippingandhandling.
Inallcases,thedecisiontorepairorreplacewillbemadebyUSAutomatic.Includedshoplabordoes
notapplytoremovalorinstallationoftheProductonpurchaser’shomeorpremises.Productmust
beshipped,atpurchaser’sexpense,toUSAutomaticduringtheapplicableWarrantyperiod.The
Warrantyexcludesbothpartsandlaborforbatteries,andcosmeticpartssuchasproducthousingand
paintnishes.TheWarrantyonlyappliestoProductspurchasedintheUnitedStatesandisextended
onlytotheoriginalpurchaserofanewproductthatwasnotsold“asis”.
Warranty Service
For assistance in the continental U.S.A. in obtaining the benet of the Warranty please carefully
follow these steps:
1. CompletecarefullyalltroubleshootingproceduresintheTroubleshootingGuideinthisManual.
2. Ifyouarestillunabletosolvetheproblem,contactUSAutomaticcustomerservice1-866-711-0001.
PleasehavethemodelandserialnumberoftheProductavailabletogivetothecustomerservice
representative.Thecustomerservicerepresentativewillprovidefurtherassistanceorauthorize
repairorreplacement,asappropriate.
3. Ifrepairorreplacementisappropriate,youwillbegivenareturnauthorizationnumber(RMA#).This
RMA#mustbevisibleonalldocumentsandpackagesreturnedtoUSAutomatic.
4. CarefullypackthedefectiveProductorProductpartinasturdyshippingcarton,include(1)aletter
detailingtheproblem,(2)adaytimephonenumberwhereyoucanbereached,(3)yourname
andaddressforanyreturn,(4)yoursalesreceipt/proofofpurchase,and(5)theRMA#onall
correspondenceandtheshippingcarton.
5. PrepaythefreightandinsurethedefectiveProductorProductpartsagainstshippingdamage.Note
thatdefectiveProductsorProductspartsshippedfreightcollectwillnotbeaccepted.
6. ShipthecartontoUSAutomatic,LTD,118HillsideDrive,Lewisville,Texas75057,orwheredirected
bythecustomerservicerepresentative.