Operation Manual

14
Customer Service
Customer Service
www.sentrysafe.com
PhoneNumber:1-800-828-1438
Fax:1-585-381-2940
882LindenAvenue/Dept.200/Rochester,NewYork/14625-2784USA
1
Please go to our website www.sentrysafe.com to find the necessary replacement form. If
youareunabletouseacomputer,pleasecallthenumberaboveorfaxusforacopyofthe
replacement form.
2
 Findyoursecuritybox’slockreferencenumber.Thelockreferencenumbersand/orlettersare
engravedinthekeylockcylinder.
3
Please fill out the form in its entirety.
4
 SendthefollowingtoSentryGroup:checkormoneyorderandreplacementform.Forcurrent
pricing, please go to www.sentrysafe.com/customercare. If you are unable to use a
computer,thenpleasecallthenumberaboveorfaxus.
5
Mail to:SentryGroup,882LindenAvenue,Dept.200,Rochester,NY14625-2784,USA
-OR- fax statement (notary seal must be legible) to 1-585-381-2940.
Paying by credit card:
Payment may also be made using your credit card, by phone only.
Call1-800-828-1438tomakeacreditcardpayment.Donotfaxcreditcardinformation.
NOTE: Prices subject to change without prior notification.
NOTE: KeyandcombinationordersmaybeplacedonaSaturdayorSunday.However,those
orderswillnotbeprocesseduntilthefollowingbusinessday.OurCustomerServicecenter
isopenMondaythroughFriday,8:00a.m.until6:00p.m.E.S.T.
How to obtain a replacement key/combo
321165_FireSafeManual.indd 14 12/12/11 2:11 PM