Troubleshooting guide

Seon Maintenance and Troubleshooting Guide R004 36
Access Point
The access point is not
powering up.
The access point is powered from a POE injector (power over Ethernet).
Locate the POE and check the lights. The Power light and the POE light
should be lit. If it is not, check the AC adapter that powers the POE.
External access point check
The units in the weather resistant container have no visible lights on the
outside of the case. It will require removing the sealed cover to check
the status of the unit.
My access point is powered
but cannot ping
 The possible causes are access point programming and or a
compromised antenna.
 The programming of the access point requires someone familiar with
networks to check the settings.
 Another possibility is an issue with the computer used to contact the
wireless system.
 In the computer network card setup, the IP address should be set to
static not DHCP.
Antenna check
 In most cases, the antenna is mounted on the exterior of the building
or on a pole in the parking lot.
 When the antenna is installed, sealing the antenna is critical to its
operation. Any moisture between the antenna and its connector can
cause the loss of radio communication.
 Check connections for issues.
Ethernet cables
Occasionally an Ethernet cable may become damaged, check the cable
for cuts or pinches and that the end connectors are secure.
Computer network settings
Confirm that the IP address assigned to the network card in the
computer is set correctly.
Soft reset of the Smart
Reach Access Point
On the face of the access point is a small hole marked reset. To do a soft
reset, press the switch that is recessed in the hole. The access point will
reset. Do not press the switch for more than 1 second, if it is held down,
it will do a factory default of the unit and will require programming.
POE Injector
 Are the lights on the POE injector illuminated?
 Check the power AC adapter that powers this unit, is it plugged in?
 Are the 2 Ethernet cables plugged in?