User's Manual

Troubleshooting
This chapter lists some common problems, and the solution to them.
Problem 1: The NAS Utility doesn't list any NAS Servers.
Solution 1:
Check the following:
• The NAS is installed, LAN connections are OK, and it is powered ON and startup
is complete.
• Ensure that your PC and the NAS are on the same network segment. (If you don't
have a router, this must be the case.)
• Ensure that your PC has the TCP/IP network protocol loaded. In Windows, this is
done by using Control Panel-Network. If an entry for TCP/IP -> Network card is
not listed, use Add - Protocol - Microsoft - TCP/IP to add it.
You then need to select the new entry (TCP/IP -> Network card), click Properties,
and configure the IP Address tab.
• If your LAN has a DHCP Server, you can select "Obtain an IP Address auto-
matically".
• Otherwise, you must select "Specify an IP Address", and enter values for IP
Address and Subnet Mask. The IP Address range commonly used is
192.168.0.1 to 192.168.0.254, with a Subnet Mask of 255.255.255.0. (The
NAS Server's default IP Address is 192.168.0.2, with a Subnet Mask of
255.255.255.0). Remember that each device needs a unique IP Address, and
the same Subnet Mask.
Problem 2: The NAS is configured, but I can't find it in Network Neighborhood.
Solution 2
Try using Start - Find - Computer, and enter the NAS Server's name. If this does not
work, use Control Panel - Network to check the following:
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