User Manual

58
Enter the Administrator ID and Password set on the User screen.
If you are just trying to view Video, the User Name/Password prompt
indicates that the Administrator has restricted access to specified users.
Ask the Administrator for your User Name and Password.
Problem 4 I can't connect to the Wireless/Ethernet Network Camera using a
Wireless connection.
Solution 4
1) If a LAN cable is connected to the LAN port, the Wireless interface is
disabled. Only one interface can be active.
2) Check that your PC and the Wireless/Ethernet Network Camera have
compatible Wireless settings.
• Mode (Infrastructure or Ad-hoc) must be correct.
• ESSID must match.
• WEP settings must match.
• In Ad-hoc mode, the Channel should match, although this is often not
required.
Problem 5 Video quality may suddenly deteriorate.
Solution 5
This can happen when an additional viewer connects to the
Wireless/Ethernet Network Camera, overloading the camera or the
available bandwidth. The image size and quality can be adjusted to cater
for the required number of viewers and the available bandwidth.
Problem 6
The motion detection feature doesn't send me any E-mails.
Solution 6
It may be that the SMTP (Simple Mail Transport Protocol) server used by
the Wireless/Ethernet Network Camera to send the E-mail will not accept
mail from the Wireless/Ethernet Network Camera. Try using a different
SMTP server. The Wireless/Ethernet Network Camera derives the address
of the SMTP server from the E-mail address you enter in the Show "From"
as: field.
Problem 7
Using the motion detection feature, I receive E-mails which don't show
any moving objects.
Solution 7
The motion detection feature doesn't actually detect motion. It compares
frames to see if they are different. Major differences between frames are
assumed to be caused by moving objects.
But the motion detector can also be triggered by:
• Sudden changes in the level of available light
• Movement of the camera itself.
Try to avoid these situations. The motion detection feature works best in
locations where there is good steady illumination, and the camera is
mounted securely. This feature can NOT be used if the camera is outdoors.
Problem 8
The image is blurry.
Solution 8
Try cleaning the lens, and adjusting the focus ring.