User's Manual

Page 57

Chapter 8

Troubleshooting

This chapter describes some problem situations, which may arise, and

the solutions to them.

Overview

If you encounter printing difficulties, please refer to the appropriate section.

If, after following the advice in these documents, the Print Server still does not function

properly, please contact your dealer for further advice.

Hardware & LAN Problems

Problem No. 1 All the Print Server's LEDs are off.

Solution No. 1 Check the power supply or power connection.

Problem No. 2 Print Server's status light continuously stays lit.

Solution No. 2 Reset Print Server by unplugging the power supply and plugging it back

in.

Problem No. 3 Print Server's status light and power light stay on continuously and

do not turn off.

Solution No. 3 Reset the Print Server by unplugging the power supply or by pushing the

reset push button, if fitted.

Problem No. 4 The Print Server unit can not be found on the LAN, so configuration

is not possible.

Solution No. 4 If using 10/100BaseT:

• Check the Hub. The link LED for the port to which the Print Server

is connected should be ON. If it is Off, there is a problem in the

network cable.

• On the Print Server, check the LED(s) next to the connector. If the

LED is not ON (or neither LED is On, if there are 2), the network

connection is not working.

Check the Ethernet cable and connectors.

If using TCP/IP:

• Ensure that there are no routers between the Print Server and the PC

used for configuration.

• Ensure that the PC used for configuration has the TCP/IP network

protocol installed. Test its network connection by seeing if you can

locate other LAN devices from the PC. (e.g. Use Network

Neighborhood and try to browser the network.)

Problem No. 5 I am using DHCP, and getting an IP Address conflict involving the

Print Server.

Solution No. 5 If the Print Server is left on, but the DHCP server is turned off, then the

Print Server will retain its IP Address without the DHCP Server being

aware of it. Simply reset the Print Server so it will obtain a new IP