User Manual

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Appendix A
Troubleshooting
This Appendix covers the most likely problems and their solutions.
Overview
This chapter covers some common problems that may be encountered while using the Wireless
3-in-1 Companion and some possible solutions to them. If you follow the suggested steps and
the Wireless 3-in-1 Companion still does not function properly, contact your dealer for further
advice.
General Problems
Problem 1:
Can't connect to the Wireless 3-in-1 Companion to configure it.
Solution 1:
Try using the wired Ethernet connection and the Wireless 3-in-1 Compan-
ion's IP address.
1. Connect a LAN cable from the Wireless 3-in-1 Companion to the
Ethernet port on your PC.
2. Set the Wireless 3-in-1 Companion to "Config" mode.
3. Restart the Wireless 3-in-1 Companion.
4. Restart your PC. (Or, if you know how to do so, you could perform a
"Release" and "Renew" of the IP address on the Ethernet port.)
5. Start your Web browser.
6. Enter the Address as:
HTTP://192.168.0.1
Wireless Access - AP or AP/Router Mode
Problem 1:
My PC can't locate the Wireless Access Point.
Solution 1:
• Check the "Broadcast SSID" setting. Has it been disabled? If it has, the
AP will not be listed in "Available Wireless Networks", and you will
have to configure your PC manually. If using manual configuration, en-
sure the mode is Infrastructure and not Ad-hoc.
• To see if radio interference is causing a problem, see if connection is
possible when close to the Wireless 3-in-1 Companion.
Remember that the connection range can be as little as 50 feet in poor
environments.
Problem 2:
On my PC, I can locate the Wireless 3-in-1 Companion, but I can't
establish a connection.
Solution 2:
• The SSID on your PC and the Wireless Access Point must be the same.
Remember that the SSID is case-sensitive. So, for example "Work-
group" does NOT match "workgroup".
• Both your PC and the Wireless 3-in-1 Companion must have the same
settings for Wireless security. The default setting for the Wireless 3-in-
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