User Manual

Appendix B

Troubleshooting

Overview

This chapter covers some common problems that may be encountered while using the Home-

Plug 802.11g Access Point and some possible solutions to them. If you follow the suggested

steps and the HomePlug 802.11g Access Point still does not function properly, contact your

dealer for further advice.

General Problems

Problem 1: Can't connect to the HomePlug 802.11g Access Point to configure it.

Solution 1: If you don't know the Wireless settings of the HomePlug 802.11g Access

Point, you must use the HomePlug interface for configuration. Use a Home-

Plug adapter on your PC to connect to the HomePlug network.

Then use the Windows utility to locate the HomePlug 802.11g Access Point.

The Windows utility is able to locate the HomePlug 802.11g Access Point

even if its IP address is incompatible with your PC, or your PC and the

HomePlug 802.11g Access Point are using different HomePlug network

passwords.

Problem 2: My PC's wireless interface can't connect to the HomePlug 802.11g Access

Point.

Solution 2 Check the following:

• The SSID and wireless security settings on the PC match the settings on

the HomePlug 802.11g Access Point.

Note that if the SSID (network name) is not broadcast, you will not be

able to see the HomePlug 802.11g Access Point in your PC's list of

"Available Networks", so will not be able to select it. Instead, you must

configure the network details manually.

• On the PC, the wireless mode is set to "Infrastructure"

Problem 3: My PC's HomePlug interface can't connect to the HomePlug 802.11g Access

Point.

Solution 3 Check that your PC and the HomePlug 802.11g Access Point are using the

same HomePlug network password.