User's Manual

indicates that the Administrator has restricted access to specified users.
Ask the Administrator for your User Name and Password.
Problem 4 Video quality may suddenly deteriorate.
Solution 4
This can happen when an additional viewer connects to the Video Server,
overloading the video server or the available bandwidth. The image size
and quality can be adjusted to cater for the required number of viewers and
the available bandwidth.
Problem 5
The motion detection feature doesn't send me any E-mail.
Solution 5
It may be that the SMTP (Simple Mail Transport Protocol) server used by
the video server to send the E-mail will not accept mail. (This is to prevent
span being sent from the server.). Try using a different SMTP server, or
contact your ISP to see if SMTP access is being blocked.
Problem 6
Using the motion detection feature, I receive E-mails which don't show
any moving objects.
Solution 6
The motion detection feature doesn't actually detect motion. It compares
frames to see if they are different. Major differences between frames are
assumed to be caused by moving objects.
But the motion detector can also be triggered by:
• Sudden changes in the level of available light
• Movement of the camera itself.
Try to avoid these situations. The motion detection feature works best in
locations where there is good steady illumination, and the video server is
mounted securely. This feature can NOT be used if the video server is
outdoors.
Problem 7
The image is blurry.
Solution 7
Try cleaning the lens, or adjusting the Video Quality setting on the
Streamings screen. Video created by the lower settings will contain less
detail; this is the trade-off for using less bandwidth.
Problem 8
I turned on the auto launch after startup option of video server utility,
but it's blocked and takes no action under Windows Vista. How can I
make it work?
Solution 8
Windows Vista has the built-in ability to automatically reduce the potential
of security breeches in the system. It does that by automatically enabling a
feature called UAC (User Account Control). With the UAC on,
applications will be blocked from launching during system startup. That
would also block the video server utility. However, you could turn off the
UAC by the following steps:
1. Select Start - Control Panel - Account and Family settings.
2. Click "Add or remove user account".
3. Select the desired user account.
4. Click "Go to the main User Account page"
5. Select "Change security settings" in the "Make changes to your user
account" screen.
6. Unselect "Turn on User Account Control (UAC) to make your
computer more secure".
7. Click OK. You will be prompted to reboot your computer.
77