User's Manual

Chapter 7

Troubleshooting

This chapter covers the most likely problems and their solutions.

Overview

This chapter covers some common problems that may be encountered while using the Wireless

HD IP Camera and some possible solutions to them. If you follow the suggested steps and the

Wireless HD IP Camera still does not function properly, contact your dealer for further advice.

Problems

Problem 1: I can't connect to the Wireless HD IP Camera with my Web Browser

to configure it.

Solution 1: It is possible that your PC's IP address is not compatible with the IP

address of the Wireless HD IP Camera.

Problem 2 When I try to connect to the Wireless HD IP Camera, I get prompted

for a user name and password.

Solution 2

You SHOULD be prompted for a user name and password if trying to

access the Administration menu.

Enter the Administrator ID and Administrator Password set on the

Maintenance screen.

If you are just trying to view Video, the User Name/Password prompt

indicates that the Administrator has restricted access to specified users.

Ask the Administrator for your User Name and Password.

Problem 3 I can't connect to the Wireless HD IP Camera using a Wireless

connection.

Solution 3

1) If a LAN cable is connected to the LAN port, the Wireless interface is

disabled. Only one interface can be active.

2) Check that your PC and the Wireless HD IP Camera have compatible

Wireless settings.

• Mode (Infrastructure or Ad-hoc) must be correct.

• ESSID must match.

• WEP settings must match.

• In Ad-hoc mode, the Channel should match, although this is often not

required.

Problem 4 Video quality may suddenly deteriorate.