User's Manual

Appendix A

Troubleshooting

This Appendix covers the most likely problems and their solutions.

Overview

This chapter covers some common problems that may be encountered while using the ADSL

VoIP Router and some possible solutions to them. If you follow the suggested steps and the

ADSL Vo IP Router still does not function properly, contact your dealer for further advice.

General Problems

Problem 1: Can't connect to the ADSL VoIP Router to configure it.

Solution 1: Check the following:

• The ADSL VoIP Router is properly installed, LAN connections are OK,

and it is powered ON.

• Ensure that your PC and the ADSL VoIP Router are on the same network

segment. (If you don't have a router, this must be the case.)

• If your PC is set to "Obtain an IP Address automatically" (DHCP client),

restart it.

• If your PC uses a Fixed (Static) IP address, ensure that it is using an IP

Address within the range 192.168.0.2 to 192.168.0.254 and thus compati-

ble with the ADSL VoIP Router's default IP Address of 192.168.0.1.

Also, the Network Mask should be set to 255.255.255.0 to match the

ADSL VoIP Router.

In Windows, you can check these settings by using Control Panel-

Network to check the Properties for the TCP/IP protocol.

Internet Access

Problem 1: When I enter a URL or IP address I get a time out error.

Solution 1: A number of things could be causing this. Try the following troubleshooting

steps.

• Check if other PCs work. If they do, ensure that your PCs IP settings are

correct. If using a Fixed (Static) IP Address, check the Network Mask,

Default gateway and DNS as well as the IP Address.

• If the PCs are configured correctly, but still not working, check the

ADSL VoIP Router. Ensure that it is connected and ON. Connect to it

and check its settings. (If you can't connect to it, check the LAN and

power connections.)

• Check the ADSL VoIP Router's status screen to see if it is working

correctly.

Problem 2: Some applications do not run properly when using the ADSL VoIP Router.