Warranty

LIMITED WARRANTY
True Innovations products are warranted against defects in material and workmanship while
owned by the “Original Purchaser”. The term “Original Purchaser” is defined as that party or entity
which purchases True Innovations furniture from an authorized True Innovations retailer as shown
by the original sales receipt. This warranty does not apply to “as is” or previously owned
products.
True Innovations warrants its products to be free from defects in materials and workmanship
(normal wear and tear, fading and stretching excepted), for one year from the date of purchase,
except as provided below under the limited warranty.
The warranty covers replacement parts only. The original purchaser will be responsible for labor,
packaging and any applicable transportation charges.
The exceptions or exclusions to this warranty are as follows:
1. Any warranty claim that is submitted after the limited warranty period, or without proper proof
of purchase will not include the cost of parts or delivery.
2. This warranty shall not apply to the True Innovations products which have been subjected to
misuse, neglect, alteration, modification, or attachments, either caused by the original
purchaser, shipping, storage, accident, fire, flood, or acts of God.
In the event of a defect in material or workmanship covered by this warranty, True Innovations will
repair or replace, at their discretion, without charge the warranted furniture within a reasonable
amount of time. We reserve the right to require damaged parts to be returned to us upon
request. Natural markings such as scars, brands, grain variations, wrinkles, color variations, etc.
will be considered normal characteristics and not construed as defects. We cannot warrant
leather against scratching or scuffing, as all leather is subject to blemishes with use.
For claims or questions concerning this warranty, please contact True Innovations Customer
Service department by phone at 1-855-372-2315. Service hours are Pacific Time, 6:00am-5:00pm
Monday – Friday. Be prepared to provide your name, address, daytime phone number, the model
and purchase order number of the product, date of purchase, and the store where it was
purchased. True Innovations requires that the original sales receipt be submitted with all requests
to confirm that you are the original purchaser according to our written warranty.
This warranty gives you specific rights, and you may also have other rights, which vary from state
to state.
All warranties are limited to the original purchaser for normal use.
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