Warranty Guide

PLEASE BE ADVISED: YOUR NEW MATTRESS IS NOT FIRE-PROOF.
Your new mattress meets fire safety standards issued by the U.S. Consumer Product Safety
Commission when used by itself or with a foundation specified on the federal law tag attached to
the mattress. Compared to older mattresses, your new mattress will, if ignited, burn more slowly
and less intensely, giving you more time to escape.
IN ORDER TO REDUCE THE RISK OF FIRE:
• DON’T smoke in bed. This is a common cause
of fatal fires.
• DO keep matches and lighters away
from children.
• DON’T use candles on or around your bed.
• DO keep space heaters away from your
bed or other flammable items. Follow all
manufacturer’s instructions and warnings.
• DON’T run electrical cords under your bed or
trap them against a wall. Avoid placing lamps
where they can fall on the bed.
IN CASE OF FIRE, EXIT AND THEN CALL 911
To facilitate any future customer service or warranty inquiries, please keep a copy of this warranty card,
all tags on your bedding and the sales receipt from your Serta dealer.
1/2016 SWC008
DO’S AND DON’TS OF BEDDING CARE
• DO rotate your mattress as needed, this will promote
even wear.
• DO use an appropriate frame with center support on
Queen and King size sets to ensure validation of your
warranty.
• DO let your new sleep set “air” upon removal from its
plastic packaging. Discard the plastic wrapping on your
mattress as soon as possible; a child or pet can become
entangled and suffocate.
• DO keep your bedding clean and use a mattress
protector. Stains, soiling, fluid penetration or other signs
of abuse may invalidate the warranty and make your
bedding ineligible for repair or replacement.
• DO replace the foundation when purchasing a new
mattress to provide the proper support for your new
mattress.
• DO carry your mattress upright on its side. It is easier
to handle and less likely to damage the mattress. If you
need to store your mattress for an extended period of
time, store it flat.
• DO promptly dispose of old mattresses to avoid a
fire hazard.
• DON’T remove the law tag at the end of your mattress
as this has the identification needed to establish your
warranty rights.
• DON’T bend excessively or jump on your mattress under
any circumstances. Such treatment may damage the
mattress or boxspring. Normal use on an adjustable base
is permitted with an adjustable approved mattress.
• DON’T use cleaning fluids on your mattress.
The chemicals may damage some of the materials.
• DON’T allow your mattress to get wet. Any liquids,
water or other fluids may damage upholstery causing
materials to compress. Serta recommends that you
protect your mattress from water and other liquids with a
water proof mattress pad.
• DON’T lift your mattress by the handles (if included).
Handles are designed to position the mattress only.
WARRANTY SCHEDULE CHART
LAW TAG SAMPLE
Attached to every Serta sleep set is a law tag (see sample left) which includes a
warranty code number. To determine the terms of your warranty, match the warranty
code with the appropriate line in the warranty schedule.
An “X” before and after sku on law tag indicates it is a floor sample or the word sample
indicates the same. Floor samples are not covered by the warranty.
If you remove this tag keep it with your receipt as both will be required for warranty
coverage.
UNDER PENALTY OF LAW THIS
TAG NOT TO BE REMOVED
EXCEPT BY THE CONSUMER
ALL NEW MATERIAL
CONSISTING OF
REG. NO OR LIC NO.
YOUR SERTA
MANUFACTURER
(ADDITIONAL INFORMATION)
Warranty Code Found Here
Wn
Warranty
Code on
Law Tag
Total Limited
Warranty Period
(in years)*
Period for No Charge
Repair or Replacement
(in years)*
Normal Body
Impressions/Sagging
Repair or Replacement Charge
After No Charge Period*
W20F 20 10
less than 3/4"
1/20 of dealer retail price times
number of years from purchase date
W15 15 15
less than 1-1/2”
Not Applicable
W15F 15 15
less than 3/4"
W10S 10 10
less than 3/4"
W10F 10 10
less than 3/4"
W9 10 10
less than 1-1/2"
W91 8 8
less than 1-1/2"
W92 5 5
less than 1-1/2"
W1 1 1
less than 1-1/2"
This warranty is for products that carry the specific warranty codes
listed on the law tag and on the chart below. For previous warranty
brochures visit the customer care section at www.serta.com.
*Exclusive of transportation and inspection costs
BED FRAME REQUIREMENTS
• On Queen and King-size models, center support that
extends to the floor is required.
• Serta adjustable frames may be used with a mattress
that was designed to be used with an adjustable base.
• Solid Platform application may be used however it is
required to offer center support that extends to the floor.
REQUIRED BED FRAME EXAMPLES FOR KING & QUEEN SIZE BEDDING
Mattress Warranty Information
For warranty inquiries or to register your product, please visit our website at
www. serta.com or call us at 888-55-SERTA
Please visit sp.serta.com for this warranty in Spanish.
Por favor, visite sp.serta.com para esta garantía en español.