Warranty Guide
The Serta Warranty does NOT cover items not expressly listed in
the “Warranty Coverage” section such as but not limited to:
• Transportation and inspection costs
• Bedding used in hotels, motels or institutional facilities
• Bedding sold “as is”, or floor samples, or bedding
purchased from second hand parties, non-retail
establishments or received as a promotional item.
• Bedding height
• Comfort Preference
• Corner guards
• Bent perimeter border rods due to moving or bending
the sleep set for innerspring models
• Replacement of another piece in a sleep set unless it is
also defective
• Damage of the mattress or foundation due to misuse
or abuse
• Mattress damage due to an inappropriate foundation or
when an incorrect bed frame is used
• Sheet fit
• Fabric Stains, soiling, fluid penetration, tears or burns
• Adjustable foundations (see owner’s manual for details
on warranty coverage)
• Mattress fabric (except as noted in the Warranty
Coverage Detail section for an All Foam mattress)
• Zippered mattress cover damage due to improper care
including removal of cover
• Normal change in softness and recovery time
associated with memory foam and latex materials
over time. This does not affect the pressure relieving
qualities of these materials.
• Body impressions in the mattress that measure less
than 1½" for an innerspring mattress; less than ¾" for
all smooth top (non-quilted) hybrid mattresses and
All Foam model mattresses.
• Sagging in the mattress that measure less than
1½" for an innerspring mattress; less than ¾" for
all smooth top (non-quilted) hybrid mattresses and
All Foam model mattresses.
IMPORTANT INFORMATION
Serta reserves the right to refuse service and invalidate the warranty when the sleep set, even if defective, is in an
unsanitary condition (due to blood or bodily fluid stains or soiling, infestation or other abuse), when the sleep set has
evidence of damage from liquid penetration, cleaning or the use of cleaning fluids, or whenever the product failure is
caused by factors other than defective workmanship or materials.
Allowing the sleep set to be in an unsanitary condition may damage the product and invalidate the warranty. For the
health and safety of anyone who would be required to dispose of, or otherwise handle, the sleep set, Serta may refuse
to inspect such products to assess whether covered by the warranty, in which case, Serta reserves the right to deny
warranty coverage.
The use of cleaning fluids may damage the fabric and materials in your mattress. Allowing water or other liquids to
penetrate your mattress may damage the layers of upholstery, causing materials to compress. Either of these situations
may result in damage that will invalidate your warranty.
Serta reserves the right to deny warranty coverage if the sleep set exhibits stains or soiling of unknown origin or nature
and it appears to Serta, in good faith, that the sleep set may be in an unsanitary condition or may have been damaged
by liquid penetration or other abuse.
This warranty is given by the Serta manufacturer whose name and address appear on the law tag attached to your Serta
product. We recommend that you examine the law tag attached to your Serta product and record the name and address
of the Serta manufacturer, and your warranty code, on this warranty card. Retain the law tags and proof of purchase to
validate warranty coverage.
OUR ASSURANCE OF QUALITY
Congratulations on your new Serta sleep set. Our goal is to provide the highest product quality
and durability, assuring you of the most comfortable and healthful night’s sleep. This promise
is backed by our Serta Quality Assurance Program, one of the most stringent and rigorously
enforced product quality programs in the home furnishings industry. Through the Serta Quality
Assurance Program, you can feel condent that your Serta sleep set will provide you with the
long-lasting comfort and support you expect.
SERTA LIMITED WARRANTY
Because we strongly believe in the quality, design and craftsmanship of our products, Serta products are
warrantied against manufacturing defects in workmanship and material (excluding covers and handles, except for
handles on iSeries and equivalent level mattresses). For zippered mattress covers refer to the All Foam Mattress
section within the Warranty Coverage Detail section.
If you observe a defect, contact the Serta dealer from which you purchased the set. If the dealer cannot be
reached, please contact Serta Customer Support at 888-55-SERTA. In either case, you must, within the duration
of the warranty, provide the original law tags, proof of purchase (including date of purchase) and be the original
purchasing consumer.
If defective in workmanship or material, your Serta mattress and/or foundation will be repaired or replaced (at our
option) with charges, as shown on the Serta Warranty Schedule and exclusive of transportation and inspection
costs. If the Serta product you purchased is discontinued at the time of repair or replacement, a current model of
comparable quality and value will be selected.
All other claims including incidental or consequential damages are precluded. If identical materials are not
available at the time of repair or replacement, the manufacturer reserves the right to substitute materials of
comparable quality.
Any and all implied warranties on this product shall not exceed in duration the term of this limited warranty. This
warranty begins on the day you purchase your sleep set. If your sleep set is repaired or replaced, this limited
warranty will not be renewed or extended. Please refer to the Serta Warranty Schedule on this card to determine
the length of your warranty. For previous warranty brochures visit the customer care section at www.serta.com.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how
long an implied warranty lasts, so the above limitation or exclusion may not apply. This warranty gives you specific
legal rights. You may also have other rights, which vary from state to state.
This warranty is extended only to the original purchaser from Serta or its authorized dealers.
Please refer to the Do’s and Don’ts of Bedding Care section of this brochure for proper sleep set care to insure
warranty coverage.
So Comfortable, You’ll Never
Count These Guys Again.
™
For warranty inquiries or to register your product, please visit our website at
www. serta.com or call us at 888-55-SERTA
WARRANTY COVERAGE DETAIL
The Serta Warranty covers only the following items during normal wear:
INNERSPRING OR HYBRID MATTRESS
• Wires that are loose, broken or protruding through fabric.
• Sagging or Body impressions that measure 1½" or greater, only if the mattress has been continuously supported
by a matching foundation (or equivalent) and used with an appropriate frame with center support or a minimum of
5 cross slats with center support that extends to the floor. A Serta adjustable base may be used with an adjustable
approved mattress.
• Handles on all iSeries and equivalent level mattresses.
ALL FOAM MATTRESS
• Sagging or Body impressions that measure ¾" or greater, only if the mattress has been continuously supported by
a matching foundation (or equivalent) and used with an appropriate frame with center support or a minimum of 5
cross slats with center support that extends to the floor. A Serta adjustable base may be used.
• Zippered mattress covers are warrantied for ten years after the purchase date from manufacturing defects and
workmanship, flaws of the zipper or seams, and tearing of the fabric under normal use. Covers with a zipper
located on the bottom of the mattress should never be removed, see tag for spot cleaning suggestions. Covers
with a zipper located on the side of the mattress can be removed for cleaning, see label for cleaning suggestions.
SMOOTH TOP (NON-QUILTED) HYBRID MATTRESS
• Wires that are loose, broken or protruding through fabric.
• Sagging or Body impressions that measure ¾" or greater, only if the mattress has been continuously supported by
a matching foundation (or equivalent) and used with an appropriate frame with center support or a minimum of 5
cross slats with center support that extends to the floor. A Serta adjustable base may be used.
• Handles on all iSeries and equivalent level mattresses.
FOUNDATION - Not including Adjustable Base
• Broken or loose support elements
• Splitting of the wood frame
• Broken or loose grid top
• Compression or unstapling of support elements
• Loose, bent or defective wood beams
• Sagging, but only when continuously supported with
an appropriate frame with a rigid center support that
extends to the floor.