Server Technology Solutions for the Data Center Equipment Cabinet Sentry Commander - PT40 Installation and Operations Manual © 2004-2005 Server Technology, Inc.
Instructions This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance. Dangerous Voltage This symbol is intended to alert the user to the presence of un-insulated dangerous voltage within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
Table of Contents CHAPTER 1: INTRODUCTION 4 Quick Start Guide.............................................................................................................................4 Technical Support ............................................................................................................................4 Equipment Overview........................................................................................................................
Chapter 1: Introduction Quick Start Guide The following instructions will help you quickly install and configure your Commander for use in your data center equipment cabinet. For detailed information on each step, go to the page number listed to the right. 1. 2. 3. 4. 5. 6. Mount the Commander...............................................................................................................6 Connect to the power source ...........................................................................
Equipment Overview 1. 2. 3. 4. 5. The power inlet/cord(s) connects the Commander to the electrical power source. One RJ12 Aux connector for connection to an optional Environmental Monitor. RJ12 Pass-Thru console communication ports. One DB9 Modem connector for connection to an external modem. Two RJ45 connectors for Serial (RS-232) and Ethernet connection. A number is printed above each Commander outlet. These numbers may be used in commands that require an outlet name. 1 2 3 4 5 Figure 1.
Chapter 2: Installation Before installing your Sentry Commander, refer to the following lists to ensure that you have all the items shipped with the unit as well as all other items required for proper installation.
Installing the Power Input Retention Bracket To install the power input retention bracket: 1. 2. Remove the two screws attaching the IEC 60320 C19 inlet to the enclosure. Assemble and attach the retention bracket to the enclosure as shown. Figure 2.1 Retention Bracket assembly Mounting 1. 2. 3. Select the appropriate bracket mounting points for proper mounting depth within the rack. Attach the brackets to these mounting points with two screws for each bracket.
Connecting to the Unit Serial (RS232) port The Commander is equipped with an RJ45 Serial RS-232 port for attachment to a PC or networked terminal server using the supplied RJ45 to RJ45 crossover cable and RJ45 to DB9F serial port adapter as required. See Power Ratings in Appendix C: Technical Specifications for more information on the Serial RS-232 port. Ethernet port The Commander is equipped with an RJ45 10/100Base-T Ethernet port for attachment to an existing network.
Chapter 3: Operations INTERFACES Outlet Naming and Grouping Usernames and Passwords 10 10 10 HTML INTERFACE Logging In Outlet Control Individual..............................................................................................................................12 Group....................................................................................................................................12 Environmental Monitoring Input Load .............................................................
Interfaces The Commander has two interfaces: the HTML interface accessed via the HTTP enabled Ethernet connections and the command line for serial and Telnet connections. Outlet Naming and Grouping For commands requiring an outlet name, you may specify it in one of two ways: a predefined absolute name or a descriptive name assigned by an administrator. Absolute names are specified by a period (.) followed by a tower letter and outlet number.
HTML Interface The HTML interface is constructed of three major components: the System Location bar, the User/Navigation bar and the Control Screen. The System Location bar displays the Sentry’s location and IP address as well as the current Control Screen title. The User/Navigation bar displays the current user and privilege level and provides access to all HTML pages. And the Control Screen is used to display current data and allow changes to outlet states or system configuration.
Outlet Control The Outlet Control section offers access to the Individual and Group outlet control pages. From the Individual and Group pages, the user can review and manipulate power control functions for all outlets and groups assigned to the current user. Both pages include the outlets absolute and descriptive names, the Outlet Status reported to the Sentry by the outlet, the current Control State being applied by the Sentry and the outlet load in amperes.
Configuration The Configuration section offers access to all unit configuration options including Network, Telnet/SSH, HTTP/SSL, Serial Ports, Users, FTP, Proxy/SNTP and SNMP. This section is available to administrative level users only. System The System configuration page is used for reference of system information such as Ethernet NIC Serial Number, Ethernet MAC address and system firmware and hardware revisions as well as assignment and maintenance of the system location and tower descriptive names.
Telnet/SSH The Telnet/SSH configuration page used to enable or disable Telnet and SSH support and configure the port number that the Telnet or SSH server watches. For more information on SSH see page 45 in Chapter 4: Advanced Operations. Enabling or disabling Telnet or SSH support: Select Enabled or Disabled from the appropriate Server drop-down menu and press Apply. Changing the Telnet or SSH server port number: In the appropriate Port field, enter the port number and press Apply.
Serial Ports The Serial Ports configuration page is used for maintenance of all serial/Pass-Thru ports. NOTE: Pass-Thru connections may only be initiated from the command line interface via a direct serial or Telnet session. Setting the data-rate for all serial/Pass-Thru ports: Select the serial/Pass-Thru port data-rate from the drop-down menu and press Apply. Setting the serial/Pass-Thru port timeout value: Enter the timeout value (in minutes) in the Connection Timeout field and press Apply.
Outlets The Outlets configuration page is used for assignment and/or editing of outlet sequence and reboot timers, descriptive names and wakeup states. Setting the outlet sequencing interval: Enter the sequencing interval (in seconds) in the Sequence Interval field and press Apply. Setting the outlet reboot delay: Enter the reboot interval (in seconds) in the Reboot Delay field and press Apply.
Changing a user password: Click on the Edit link in the Action column for the associated user. On the subsequent User Edit page, enter a password and verify the new password for the new user in the Password and Verify Password fields. For security, password characters are not displayed. Press Apply.
Setting the filepath: Enter the path of the file to be uploaded in the Directory field, and press Apply. Setting the filename for upload: Enter the filename of the file to be uploaded in the Filename field, and press Apply. Testing the FTP upload configuration: This test validates that the unit is able to contact and log onto the specified FTP server, download the firmware file and verify that the firmware file is valid for this unit. Press Test.
Setting the LDAP server IP address: Enter the IP address in the Host IP1 and/or Host IP2 address field and press Apply. Changing the LDAP server port: Enter the port number in the LDAP Port field and press Apply. Setting the LDAP bind password type: Select Simple or MD5 from the drop-down menu and press Apply. For more information on LDAP bind password types, see Setting the LDAP bind password type on page 53.
Granting or removing Environmental Monitoring viewing privileges: Click on the Edit link in the Action column for the associated LDAP Group. On the subsequent LDAP Group - Edit page, select Yes or No from the Environmental Monitoring drop-down menu and press Apply. Adding and Deleting outlet access: Click on the Outlets link in the Access column for the associated LDAP Group. On the subsequent LDAP Group - Outlets page, select or deselect outlets to be accessed by the LDAP Group and press Apply.
Adding and Deleting outlet access: Click on the Outlets link in the Access column for the associated TACACS+ Privilege Level. On the subsequent LDAP Group - Outlets page, select or deselect outlets to be accessed by the TACACS+ Privilege Level and press Apply. Adding and Deleting outlet group access: Click on the Groups link in the Access column for the associated TACACS+ Privilege Level.
Command Line Interface Logging In Logging in through Telnet requires directing the Telnet client to the configured IP address of the unit. Logging in through the Console (RS232) port requires the use of a terminal or terminal emulation software configured to support ANSI or VT100 and a supported data rate (300, 1200, 2400, 4800, 9600, 19200, 38400, 57600, or 115200 BPS) - 8 data bits-no parity-one stop bit and Device Ready output signal (DTR or DSR). To log in by RS-232 or Telnet: 1. Press Enter.
Administrative Command Summary (continued) List User Displays all accessible outlets/groups/ports for a user List Users Displays privilege levels for all users Remove Group Deletes a group name Remove User Deletes a user account Restart Performs a warm boot Set DNS Sets the IP address of the Domain Name server Set Display Sets the LED orientation for external Current displays Set FTP Filename Specifies the file to be uploaded via FTP Set FTP Filepath Specifies the filepath for the file to b
Operations Commands Operations commands manage outlet states, provide information about the Sentry environment and control session operations. Turning outlets on The On command turns on one or more outlets. When the command completes, a display indicating all outlets affected and their current states will be displayed. To turn outlets on: At the Sentry: prompt, type on, followed by an outlet name, and press Enter, or Type on, followed by a group name, and press Enter, or Type on all and press Enter.
Displaying outlet status The Status command displays the on/off status of one or more outlets. The command displays the status of only those outlets for which the current username has power control access. This display includes the outlet absolute and descriptive names, the Outlet State reported to the Sentry by the outlet and the current Control State being applied by the Sentry. If you do not specify any parameter with this command, the status of all accessible outlets is displayed.
Displaying accessible outlets The List Outlets command displays accessible outlets for the current user. The display includes the absolute and descriptive name of all outlets assigned to the current user. To display accessible outlets: At the Sentry: prompt, type list outlets and press Enter. Example The follow command displays all accessible outlets for the current user: Sentry: list outlets Outlet ID Outlet Name .A1 .
Displaying infeed status The Istat or Iload command displays the status of one or more infeed. This display includes the infeed absolute and descriptive names and the Input Status and current Load reported to the Sentry by the infeed. To display status of one or more infeeds: Type istat and press Enter, or Type iload and press Enter. Examples The following command displays the infeed status: Sentry: istat Input Feed ID Input Feed Name Input Status Input Load .AA HQ_1_Infeed_A On 10.
Administration Commands Administration commands may only be issued by a user with administrative privileges, such as the predefined Admn user or another user who has been granted administrative privileges with the Set User Admnpriv command. User Administration Creating a user account The Create User command creates a user account with the specified username and password. See Usernames and Passwords in this chapter for more information.
Setting user access level privileges The Set User Access command sets the access level privileges for a user. The Sentry has four defined access privilege levels; Admin, User, On-Only and View-Only. For more information on user access levels, see Changing a user’s access privilege level: on page 17. The administrator may also grant administrative privileges to other user accounts allowing the Sentry to have more than one administrative-level user.
Adding outlet access to a user The Add OutletToUser command grants a user access to one or all outlets. To grant access for more than one outlet, but not all outlets, you must use multiple Add OutletToUser commands. To grant outlet access to a user: At the Sentry: prompt, type add outlettouser, optionally followed by an outlet name and a username. Press Enter, or Type add outlettouser all, followed by a username and press Enter.
Deleting serial/Pass-Thru port access for a user The Delete PortFromUser command removes a user’s access to a serial/Pass-Thru port. You cannot remove access to any serial/Pass-Thru port for an administrative level user. To delete serial/Pass-Thru port access for a user: At the Sentry: prompt, type delete portfromuser, optionally followed by a Port name and a username. Press Enter.
Creating a descriptive outlet name The Set Outlet Name command assigns a descriptive name to an outlet. You may use this name in commands that require an outlet name as an alternative to using the outlet’s absolute name. To create an outlet name: At the Sentry: prompt, type set outlet name, followed by the absolute outlet name and a descriptive name of up to 24 alphanumeric and other typeable characters (ASCII 33 to 126 decimal - spaces are not allowed). Outlet names are not case sensitive. Press Enter.
Displaying outlet information The Show Outlets command displays information about all outlets. This information includes: • • • Sequencing and reboot timer values Descriptive outlet name, if applicable Outlet wakeup state and Post-On settings To display outlet information: At the Sentry: prompt, type show outlets and press Enter. Example The following command displays all outlet information: Sentry: show outlets Outlet ID Outlet Name Wakeup State Post-On Delay (seconds) .A1 .A2 .A3 .
Adding an outlet to a group The Add OutletToGroup command adds an outlet to a group. To add more than one outlet, but not all outlets, you must use multiple Add OutletToGroup commands. To add an outlet to a group: At the Sentry: prompt, type add outlettogroup, optionally followed by an outlet name and group name. Press Enter, or Type add OutletToGroup, followed by all and the group name. Press Enter.
Enabling or disabling active signal checking for serial/Pass-Thru connections The Set Port Dsrchk command enables or disables active signal checking for serial/Pass-Thru connections to devices attached to any of the available serial ports. To enable or disable active signal checking for serial connections: At the Sentry: prompt, type set port dsrchk, followed by serial port name, on or off, and press Enter, or Type set port dsrchk all, on or off, and press Enter.
Displaying serial/Pass-Thru port information The Show Ports command displays information about all serial/Pass-Thru ports. This information includes: • • • • Serial/Pass-Thru port data rate Modem port initialization strings Descriptive port name, if applicable DSR signal checking settings To display serial port information: At the Sentry: prompt, type show ports and press Enter.
Setting the LED display orientation The Set Display command is used to configure the Current LED(s) display orientation. To set the LED display orientation: At the Sentry: prompt, type set display, followed by normal or inverted and press Enter.
Creating a descriptive infeed name The Set Infeed Name command assigns a descriptive name to an infeed. This descriptive name is displayed when the Show Traps command is issued. See Displaying trap configuration information on page 38 for more information on the Show Traps command.
Setting the subnet mask The Set Subnet command sets the subnet mask for the network the PT40 will be attached to. To set the subnet mask: At the Sentry: prompt, type set subnet, followed by the subnet mask and press Enter. Example The following command sets the subnet mask to 255.0.0.0 Sentry: set subnet 255.0.0.0 Setting the gateway The Set Gateway command sets the IP address of the default gateway the Sentry uses to access external networks.
HTTP Administration NOTE: A restart is required after setting or changing ANY Telnet/Web configurations. See Performing a warm boot on page 38 for more information. Enabling and disabling HTTP support The Set HTTP command is used to enable or disable HTTP support. To enable or disable HTTP support: At the Sentry: prompt, type set http, followed by enabled or disabled and press Enter.
FTP Administration You may upload new versions of firmware into the Sentry using File Transfer Protocol (FTP). This allows access to new firmware releases for firmware improvements and new features additions. The following commands are used to configure the Sentry for an FTP firmware upload. See Appendix B: Uploading Firmware for more information on initiating a FTP firmware upload. Setting the FTP Host IP address The Set FTP Host command sets the FTP host IP address allowing for firmware file uploads.
Displaying FTP configuration information The Show FTP command displays all FTP configuration information. • • • FTP Host IP address FTP Host username and password Firmware filepath and filename To display FTP configuration information: At the Sentry: prompt, type show ftp and press Enter. Example The following command displays the FTP configuration information: Sentry: show ftp FTP Configuration Host IP Address: Username: Password: Directory: Filename: 12.34.56.
Chapter 4: Advanced Operations SSL Enabling and Setting up SSL Support SSL Technical Specifications 44 44 44 SSH Enabling and Setting up SSH Support SSH Technical Specifications 45 45 45 SNMP MIB, OID and Support Enabling and Setting up SNMP Support SNMP Traps Configuring Traps 46 46 46 48 49 LDAP Enabling and Setting up LDAP Support Configuring LDAP Groups LDAP Technical Specifications 52 53 57 60 TACACS+ Enabling and Setting up TACACS+ Support Configuring TACACS+ Privilege Levels TACACS+ Technical
SSL Secure Socket Layers (SSL) version 3 enables secure HTML sessions between a Sentry Remote Power Manager and a remote user. SSL provides two chief features designed to make TCP/IP (Internet) transmitted data more secure: • • Authentication – The connecting client is assured of the identity of the server. Encryption – All data transmitted between the client and the server is encrypted rendering any intercepted data unintelligible to any third party.
SSH Secure Shell (SSH) version 2 enables secure network terminal sessions between a Sentry Remote Power Manager and a remote user over insecure network. SSH provides an encrypted terminal sessions with strong authentication of both the server and client, using public-key cryptography and is typically used as a replacement for unencrypted Telnet.
SNMP The Sentry family of products supports the Simple Network Management Protocol (SNMP). This allows network management systems to use SNMP requests to retrieve information and control power for the individual outlets. The Sentry includes an SNMP v2c agent supporting standard MIB I and MIB II objects. A private enterprise MIB extension (Sentry3 MIB) is also supported to provide remote power control. See SNMP on page 18, for information on enabling and configuring SNMP.
Setting the trap timer The Set Traptime command sets the timer period between repeated error-condition traps. The valid range for the timer period is 1 to 65535 (in seconds). The default value for the timer period is 60 seconds. To set the trap timer: At the Sentry: prompt, type set traptime, followed by the timer period and press Enter.
SNMP Traps The Sentry supports three types of SNMP traps. Traps are enabled at the tower (T), infeed (I) or outlet (O) level. Trap Summary Name Level(s) Status T, I, O Description Operational status change Change O Control status change Load I Input load out of limit All traps include the Location of the Sentry as defined with the Set Location command. Status trap A Status trap is generated when an error condition occurs on a tower, infeeed, Environmental Monitor or individual sensor.
Load Trap The Load trap is generated whenever the total input load on an infeed exceeds a preset threshold. Load traps include the reported input load, load status, Location of the Sentry, and identifier and name of the affected infeed. Any error state generates a Load trap and triggers the trap timer. A new trap is generated at the end of every timer period until the Load returns to a non-error status.
Enabling or Disabling a Load trap The Set Trap Infeed Load command is used to enable or disable an Infeed Load trap. To Enable or Disable a Load trap: At the Sentry: prompt, type set trap infeed load, followed by the infeed name, and on or off. Press Enter, or Type set trap infeed load all, followed by on or off and press Enter. Examples The following command enables the Load trap for second infeed on the first tower, using the infeed’s absolute name: Sentry: set trap infeed load .
Displaying trap configuration information The Show Traps command displays information about all traps. To display trap information: At the Sentry: prompt, type show traps and press Enter. Example The following command requests trap configuration information: Sentry: show traps Tower trap configuration: Tower ID Tower Name Status Trap .A Florida_HQ_1 ON More (Y/es N/o): y Input feed trap configuration: Input Feed ID Input Feed Name Status Trap Load Trap .
LDAP The Sentry family of products supports Lightweight Directory Access Protocol (LDAP) Version 3. This support enables authentication with LDAP servers; user accounts do not need to be individually created locally on each Sentry device. This allows administrators to pre-define and configure (in each Sentry product, and in the LDAP server) a set of necessary LDAP Groups, and access rights for each.
Enabling and Setting up LDAP Support There are a few configuration requirements for properly enabling and setting up LDAP support. Below is an overview of the minimum requirements. Directory Services server configuration requirements: 1. 2. Define at least one LDAP group. Assign users to that LDAP group. Sentry configuration requirements: 1. 2. 3. 4. 5. 6. Enable LDAP support. Define the IP address and domain component of at least one Directory Services server.
Setting the search bind Distinguished Name (DN) The Set LDAP BindDN command is used to set the fully-qualified distinguished name (FQDN) for user accounts to bind with. This is required for directory services that do not support anonymous binds. This field is used ONLY with Simple Binds. Maximum string length is 124 characters. NOTE: If left blank, then an anonymous bind will be attempted. This field is used ONLY with Simple binds.
Setting the user search base Distinguished Name (DN) The Set LDAP UserBaseDN command is used to set the base (DN) for the login username search. This is where the search will start, and will include all subtrees. Maximum size is 100 characters. To set the user search base DN: At the Sentry: prompt, type set ldap userbasedn and press Enter. At the following prompt, type the search base DN and press Enter.
Displaying LDAP configuration information The Show LDAP command displays LDAP configuration information. • • • • • • Enabled-disabled status of LDAP support Directory Services server IP address and port Bind request password type and remote authentication order Search bind distinguished name and password User search base distinguished name and filter Group membership attribute and type To display the LDAP configuration information: At the Sentry: prompt, type show ldap and press Enter.
Configuring LDAP Groups Creating an LDAP group The Create LDAPGroup command creates an LDAP group. To create an LDAP group: At the Sentry: prompt, type create ldapgroup, optionally followed by a 1-16 character group name (Spaces are not allowed, and LDAP group names are not case sensitive). Press Enter. Example The following command creates the LDAP group PowerUser: Sentry: create ldapgroup PowerUser Removing an LDAP group The Remove LDAPGroup command removes an LDAP group.
Displaying the LDAP access privilege levels The List LDAPGroups command displays all defined LDAP group with their access privilege level. To display LDAP group access privilege levels: At the Sentry: prompt, type list ldapgroups and press Enter.
Adding serial port access to an LDAP group The Add PortToLDAP command grants an LDAP group access to the serial port. To grant serial port access to an LDAP group: At the Sentry: prompt, type add porttoldap console and a group name. Press Enter. Deleting serial port access for an LDAP group The Delete PortFromLDAP command removes an LDAP group’s access to the serial port. You cannot remove access to the serial port for an administrative level group.
LDAP Technical Specifications Simple Bind Authentication Process Client LDAP Server MD5 Bind Authentication Process Sentry Client Initiate Sentry session Prompt for login credentials Initiate Sentry session Prompt for login credentials Authentication request with Usename/ Password Simple bind using Search Bind DN & Password Authentication request with Usename/ Password SASL Digest-MD5 bind using uppercase username & entered password LDAP Server Sentry Successful Bind? Subtree search starting
TACACS+ The Sentry family of products supports the Terminal Access Controller Access Control System (TACACS+) protocol. This enables authentication and authorization with a central TACACS+ server; user accounts do not need to be individually created locally on each Sentry device. This allows administrators to pre-define and configure (in each Sentry product, and in the TACACS+ server) a set of necessary TACACS+ privilege levels, and users access rights for each.
Setting the TACACS+ encryption key The Set TACACS Key command sets the encryption key used to encrypt all data packets between the Sentry and the TACACS+ server. This key must match the key configured on the TACACS+ server. To set the encryption key: At the Sentry: prompt, type set tacacs key and press Enter. At the TACACS+ Key: prompt, type a key of up to 60 alphanumeric and other typeable characters (ASCII 32 to 126 decimal). Keys are case sensitive. Press Enter.
Configuring TACACS+ Privilege Levels Setting TACACS+ account access level privileges The Set TacPriv Access command sets the access level privileges for a TACACS+ account. The Sentry has four defined access privilege levels; Admin, User, On-Only and View-Only. For more information on user access levels, see Changing a user’s access privilege level: on page 17.
Deleting outlet access for a TACACS+ account The Delete OutletFromTACACS command removes a TACACS+ account’s access to one or all outlets. You cannot remove access to any outlet for an administrative level account. To delete outlet access for a TACACS+ account: At the Sentry: prompt, type delete outletfromtacacs, optionally followed by an outlet name and a TACACS+ account number. Press Enter, or Type delete outletfromtacacs all, followed by a TACACS+ account number and press Enter.
TACACS+ Technical Specifications Authentication START Packet includes: action = 1 (TAC_PLUS_AUTHEN_LOGIN) priv_lvl = 0 (TAC_PLUS_PRIV_LVL_MIN) authen_type = 1 (TAC_PLUS_AUTHEN_TYPE_ASCII) service = 1 (TAC_PLUS_AUTHEN_SVC_LOGIN) user = (entered username) port = (access path into the Sentry) rem_addr = ‘Sentry3_xxxxxx’ (xxxxxx is last six digits of MAC address) data = ‘‘ (null) NOTE: The password is sent in a CONTINUE packet.
Chapter 5: Appendices Appendix A: Resetting to Factory Defaults You may reset the non-volatile RAM that stores all configurable options. This clears all administratoreditable fields and resets all command line configurable options to their default values, including all user accounts. You may reset the unit to factory defaults from the command line or the HTML interface, or by pressing the reset button. You must have administrator-level privileges to issue the command.
Appendix C: Technical Specifications Domestic Models Model Voltage Inlet* Outlets Additional Ports PT40-H404-1-02 PT40-H404-2-02 100-120V, 50/60Hz 208-240V, 60Hz IEC 60320 C20 IEC 60320 C20 4 NEMA 5-20R 4 IEC 60320 C13 Inlet* Outlets 4 Pass-Thru 4 Pass-Thru International Models Model Voltage Additional Ports PT40-H404-2-02 230V, 50/60Hz IEC 60320 C20 4 IEC 60320 C13 * Input cordset selected at time of purchase. (Contact your account representative for more information).
Data Connections RS-232 port Commanders are equipped standard with an RJ45 DTE RS-232c serial port. This connector may be used for direct local access or from other serial devices such as a terminal server. An RJ45 crossover cable is provided for connection to an RJ45 DCE serial port.
Pass-Thru Port The Commander be may be equipped with up to eight RJ12 DTE Pass-Thru ports for connection to serial devices. RJ12 crossover cables are provided for connection along with adapters for connection to standard RS-232C 9 and 25 pin, DTE and DCE serial ports. For information on additional available adapters for non-standard applications, please review the Technical Note - Data & ShutDown Adapters, Cables & Kits on the Server Technology website.
Regulatory Compliance Product Safety Units have been safety tested and certified to the following standards: • • USA/Canada European Union UL 60950:2003 and CAN/CSA 22.2 No. 60950-1-03 EN60950-1:2001 This product is also designed for Norwegian IT power system with phase-to phase voltage 230V. USA Notification Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules.
Appendix D: Warranty, Product Registration and Support Warranty and Limitation of Liability Server Technology, Inc. agrees to repair or replace Products that fail due to a defect within twelve (12) months after the shipment date of each Product unit to Buyer (“Warranty Period”). For purposes of this Agreement the term “defect” shall mean the Product fails to operate or fails to conform to its applicable specifications.
Technical Support Server Technology understands that there are often questions when installing and/or using a new product. Free Technical Support is provided from 8:30 AM to 5:00 PM, Monday-Friday, Pacific Time. Server Technology, Inc. 1040 Sandhill Drive Reno, Nevada 89521 USA Tel: 775.284.2000 Fax: 775.284.2065 Web: www.servertech.com Email: support@servertech.
Solutions for the Data Center Equipment Cabinet Server Technology, Inc. +1.800.835.1515 TF 1040 Sandhill Drive +1.775.284.2000 Tel Reno, NV 89521 +1.775.284.2065 Fax www.servertech.com sales@servertech.com Sentry, Commander, Environmental Monitoring Control Unit, Pass-Thru and Post-On are trademarks of Server Technology, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Server Technology, Inc.
