User guide

Maintenance and troubleshooting 270
Status Possible cause Suggested action
INCOMPATIBLE
The module type is not supported by VC. Replace the module.
Export support information
Virtual Connect Manager enables you to generate a support log, which can then be exported for technical
support assistance. This operation is available to users with the Export Support Files role operation assigned
their VC role. For more information, see "Role Management (Role Operations) screen (on page 84)."
To generate a support log, select Export Support Information from the Tools pull-down menu. Allow several
minutes for Virtual Connect Manager to collect all of the information. After the information is collected, you
are prompted to save the information file locally.
CAUTION: To avoid loss of data, do not close the browser window containing the VCM GUI
while the support information is being collected. If the browser window is closed, you must close
and then restart the browser.
The following support information is collected:
• System Log files
• VC Manager trace files
• Web Server Log file
• VC Manager configuration files
• VC-Enet module database content in XML format
• VC-FC module database content in XML format
• Ethernet switch status and configuration information
• Operating system status information
• Directory listings
• Boot Loader environment variables
The time required to export support information varies depending on your Virtual Connect configuration and
might require several minutes to complete. If you are using a proxy server to connect to the Virtual Connect
Manager, configure it so that long connections do not time out. If an automatic configuration script is used,
configure it so that the proxy server is bypassed for the Virtual Connect Manager IP address.
Reset Virtual Connect Manager
You must have domain role permissions to reset VCM. In a multi-enclosure environment, the VC-Enet modules
in bays 1 and 2 of the local enclosure host VCM. With VC 3.10 and higher, the primary modules can be in
bays other than 1 and 2.
To reset VCM running on the primary VC-Enet module, select Reset Virtual Connect Manager from the Tools
pull-down menu. The Reset Virtual Connect Manager screen appears.
• If the Force Failover checkbox is selected and a VC-Enet module is available in the alternate
interconnect bay, the GUI is redirected to the alternate VC-Enet module for log on after the VCM has
restarted. Reset times depend on the size and complexity of the VC domain configuration.