Embedded Video Gateway System Guide Configuration and management guide for SerVision HVG, UVG, MVG, CVG, and CVG-M Video Gateway models May 2012
SerVision Embedded Video Gateway System Guide Trademarks & Copyright Trademarks All trademarks mentioned in this manual are the sole property of their respective manufacturers. Copyright SerVision Ltd., Jerusalem, Israel www.servision.net • info@servision.net © 2012 SerVision Ltd. All rights reserved. Notice Information in this document is subject to change without notice. SerVision Ltd. assumes no responsibility for any errors that may appear in this manual.
SerVision Embedded Video Gateway System Guide Table of Contents Getting Started 5 About this Guide 5 About Client Software 6 Before You Begin 6 Installing the MultiClient 7 Opening the MultiClient 8 Opening the Configuration Utility Overview of the Interface Top-Level Menu Options Status Bar 9 11 11 12 Using the Configuration Utility 13 Opening the Configuration Remotely 15 Opening the Configuration Manually 16 Configuring System Settings 18 General System Settings 19 About the Gen
SerVision Embedded Video Gateway System Guide Configuring Video Cameras 83 Configuring PTZ 87 Video Motion Detection (VMD) 88 About VMD Regions About VMD Event Settings About Responses to VMD Events Configuring VMD Settings 88 88 89 89 Configuring Video Lost 94 Video Recording Settings 96 Configuring Video Recording Advanced Recorder Settings Restoring Default Recording Settings Erasing Recorded Video Erasing All Recorded Video from a Camera Erasing All Recorded Video from the Storage Media Re
SerVision Embedded Video Gateway System Guide Setting the Video Display Layout Playing Back Recorded Video Editing and Downloading Video Excerpts Configuring Display Options Viewing System Information on the Monitor Using PTZ Controls 174 175 180 189 196 196 Recording Status Display 198 Appendix B: LAN Settings 200 About the Local IP Address of the Unit 200 About the Public IP Address of the Unit 200 Appendix C: Networks Managed by SerVision Routers 201 4
SerVision Embedded Video Gateway System Guide Getting Started SerVision’s embedded Video Gateways are compact Video Gateway units that provide state-of-the-art security functionality for a wide range of environments, from offices and homes to vehicles and other moving platforms. All units feature live video streaming, video recording and playback, motion detection, sensor management, and realtime event notification and device activation.
SerVision Embedded Video Gateway System Guide Most embedded Video Gateway models can be used in conjunction with a CCTV monitor. The monitor can be used to view video from the cameras connected to the unit. Instructions for viewing video on a CCTV monitor are included in an Appendix to this guide (see Appendix A: Viewing Video on a CCTV Monitor (TV-Out), page 170).
SerVision Embedded Video Gateway System Guide There are two ways that you can connect a PC to the same LAN as an MVG or UVG: Using the supplied Ethernet (network) cable, connect the network connector of the PC to one of the Ethernet In connectors on the rear panel of the unit. The PC will then be included in the network managed by the router. (It is preferable to use this method the first time you connect to the unit, before it has been configured.
SerVision Embedded Video Gateway System Guide Opening the MultiClient The first time you open the MultiClient, you must choose whether to enable security. When security is enabled, access to the MultiClient is limited to authorized users; otherwise, it is available to anyone using the PC. At this stage, it is not necessary to enable security. NOTE: You can enable security later if necessary. For information about MultiClient security settings, see the MultiClient User Guide.
SerVision Embedded Video Gateway System Guide Opening the Configuration Utility This section explains how to work with the configuration utility – how to open it, access its main menu, and navigate to the various configuration screens. The menu options and their settings are described in detail in the following chapters. When you first open the configuration utility, you should open it through the MultiClient, as explained in this section.
SerVision Embedded Video Gateway System Guide Figure 5: Find Gateway dialog box Note: It may take a few minutes before the Video Gateway unit appears in the list. 3. Select the Video Gateway and then click Configure. A browser window opens and displays the configuration Login screen. Figure 6: Login screen 4. Fill in the User Name and Password fields. Note: By default, the username is svuser and the password is servconf. Use these values the first time you log into the configuration utility.
SerVision Embedded Video Gateway System Guide Figure 7: System Summary screen Overview of the Interface The configuration utility consists of screens that are displayed on the right side of the window and a Main Menu in a sidebar on the left side of the window. The Main Menu has a hierarchic tree structure. When you select one of the top level options, lower-level options appear below it in the menu.
SerVision Embedded Video Gateway System Guide Option Description Summary Displays a summary of the system's settings and status Cameras Configuration of video settings for each camera, including PTZ settings (remote camera control), VMD (Video Motion Detection), and recording settings Sensors Configuration of sensors and activators Outlines Configuration of sets of different camera and sensor settings that can be activated either manually or automatically in response to sensor events or accor
SerVision Embedded Video Gateway System Guide Using the Configuration Utility Typically, the configuration process proceeds as follows: To configure the Video Gateway unit: 1. In the Main Menu, click one of the top-level options, e.g., Cameras or Sensors. The selected summary screen opens. 2. Click an option in the Main Menu or a link in the summary screen to open the desired lower-level screen. The screen opens. 3.
SerVision Embedded Video Gateway System Guide Update confirmation message Figure 11: Update confirmation message Note: If the update confirmation message does not appear, or an error message appears, all changes made since the last successful update of the page are discarded. 4. To modify additional settings, navigate to the relevant screen and make the changes as necessary. Click Update in each screen when you are finished modifying its settings.
SerVision Embedded Video Gateway System Guide 6. In the Save Settings screen, click Save Changes to System. The unit stores the changes permanently, and the System Restart Page screen opens: Figure 13: System Restart Page screen 7. Click Restart System. The unit restarts, and the changes are implemented. You are automatically logged out of the configuration utility.
SerVision Embedded Video Gateway System Guide 2. In the Connection Panel (left panel) of the MultiClient, select the Video Gateway. 3. At the bottom of the Connection Panel, click the Config button. A new browser window opens, and automatically connects to the configuration utility login page for the Video Gateway. Note: If you cannot connect remotely through port 10000, the login page will not appear at this point, and the browser will display an error message instead.
SerVision Embedded Video Gateway System Guide Connection Type Proxy Address http://Proxy-IP:Proxy-port/Video Gateway name/Video Gateway port/ For example, if the proxy server’s IP address is 111.111.1.2, its port number is 9111, the name of the Video Gateway is CVG_1, and its port is 10000, enter http://111.111.1.2:9111/CVG_1/10000/, as in figure 14: Figure 15: Address for configuring a unit via a proxy server Note: Be sure to include the slash (/) at the end of the address. 3. Press Enter.
SerVision Embedded Video Gateway System Guide Configuring System Settings System settings include system-wide settings, such as the name of the unit, date and time settings, and network configuration. The System Summary screen summarizes the current system settings and provides links to some of the system configuration screens in which the system settings can be modified.
SerVision Embedded Video Gateway System Guide AVV: Configuration of automatic uploading of video to an FTP server (see page 64) FTP: Configuration of manual uploading of video to an FTP server (see page 71) Schedules: Configuring the unit to automatically switch the running outline at specified times (see page 73) Save Settings: Saving configuration changes (see page 125) Restart: Restarting the unit in order to fully implement configuration changes or improve system performance (see page 161)
SerVision Embedded Video Gateway System Guide unit's speakers on-site. (At present, the MultiClient and the Symbian S60 cell-phone client applications support this feature.) Audio In settings: Enable the microphone and control its volume. When a microphone is connected and enabled, audio from the site can be heard along with live and recorded video. GPS Settings GPS makes it possible to track the location of an MVG or CVG-M unit by means of the unit’s built-in GPS receiver.
SerVision Embedded Video Gateway System Guide SMS on System Start: Sends SMS notifications to all SMS recipients whenever the Video Gateway starts running. For information about defining SMS recipients, see SMS and E-mail Notifications, page 58. ADAM Sensors: Enables the activation of sensors that are connected to the Video Gateway unit through an ADAM module. For additional information, see Configuring Sensor and Activator Settings, page 110.
SerVision Embedded Video Gateway System Guide Field Description System Name Assign a name to the Video Gateway unit (up to 20 Unicode (UTF-8) characters). This name is used to identify the unit in client applications such as the MultiClient, in SMS and e-mail notifications, in AVV file names, and on the proxy. Note: Spaces and underscores in the name may cause problems with various network functions, such as e-mail notifications, proxy, and DDNS.
SerVision Embedded Video Gateway System Guide Field Description GPS (MVG and CVG-M only) Ignition (MVG and CVG-M only) Ignition Countdown (MVG and CVG-M only) Select this option to enable tracking of the vehicle location by means of GPS. Then, configure the GPS feature as described under Configuring GPS, page 26. Note: For information about viewing the vehicle location on a map, and tracking the route taken by the vehicle, please refer to the MultiClient User Guide.
SerVision Embedded Video Gateway System Guide Field Description Outline Switching Select one of the following types of triggers for activating different outlines: None: No automatic outline switching – outlines can only be switched manually using the configuration utility (see Defining Alternate Outlines, page 118) Sensor: Makes it possible to use Sensor 1 events as triggers for outline switching (see Configuring Sensor and Activator Settings, page 110) Note: For CVG and CVG-M models, this o
SerVision Embedded Video Gateway System Guide You can choose from 11 levels of amplification. Level 5 means the volume is not modified at all. Levels 0 through 4 cause the volume to be reduced (the smaller the number, the greater the reduction); levels 6 through 10 cause it to be amplified (the greater the number, the greater the amplification). Level 6 is generally optimal for the internal speaker, level 9 for passive microphones, and level 5 for active microphones.
SerVision Embedded Video Gateway System Guide 2. In the General System Settings screen, under Audio In, select a volume setting for the microphone. (For HVG, MVG, and UVG models, which have two microphone connectors, “CH1” sets the volume of the microphone connected to Ain1, and “CH2” sets the volume for Ain2). Figure 20: Microphone volume settings (HVG, MVG, UVG) Figure 21: Microphone volume settings (CVG, CVG-M) 3. Click Update Now (see figure 19 on page 25).
SerVision Embedded Video Gateway System Guide NOTE: SerVision does not provide any software for handling NMEA data that is transmitted to an NMEA server. You must acquire and set up any required software on your own. To configure the GPS settings: 1. In the General System Settings screen, under GPS, select Enabled. The fields required to configure the GPS settings are added to the screen: Figure 22: GPS settings 2.
SerVision Embedded Video Gateway System Guide Field Description RMC to serial Select this option if you want to send GPS data in RMC syntax to a device connected to the serial port of the Video Gateway unit. The data is sent at 4800 baud, 8 bits, no parity, one stop bit (8N1). GGA to server Select this option if you want to send GPS data in GGA syntax to an NMEA server.
SerVision NOTE: Embedded Video Gateway System Guide TV-Out makes use of the same system resources as the unit’s video recorder. As a result, the global framerate available for recording is reduced somewhat when TV-Out is enabled. For additional information about recorder framerates, see Advanced Recorder Settings, page 97. To enable and configure a CCTV monitor: 1. In the Main Menu, under System, click TV-Out. The TV-Out Settings screen opens: Figure 25: TV-Out Settings screen 2. Select Enabled.
SerVision Embedded Video Gateway System Guide Note: TV-Out cannot be enabled if recording framerates are very high (see Advanced Recorder Settings, page 97). In this case, if you attempt to enable TV-Out, a TV-Out Disabled message will be displayed: Figure 27: TV-Out Disabled message 3.
SerVision Embedded Video Gateway System Guide Field Description Display Camera Name in Live Video Select this option if you want the name of the camera to be displayed in the camera pane when live video is played on the monitor. Note: Displaying names on the monitor requires extra system resources and may impede performance.
SerVision Embedded Video Gateway System Guide 5. Under Display Color, select the color in which on-screen text should be displayed. You can choose one of five preset colors or select any color you wish by specifying its RGB hexadecimal code, as follows: To select one of the preset colors: from the dropdown list, select Yellow, Orange, Black, Blue, or Red. To specify a hexadecimal code: from the dropdown list, select Other. The fields required to specify the color are added to the screen.
SerVision Embedded Video Gateway System Guide For example, according to the settings in the figure above, in which Hours is “0” and Minutes is “10,” the screensaver is turned on whenever there is no user input for ten minutes. 11. Click Update, and then save the settings. They will be implemented after the unit is restarted (see Saving Configuration Changes, page 125).
SerVision Embedded Video Gateway System Guide 2. Under DST Control Type, select one of the following options: Option Manual Description Lets you activate and deactivate daylight savings time manually. When this option is selected, the Enabled checkbox appears below the DST Control Type field. Select this checkbox when daylight savings time begins, and clear it when daylight savings time ends.
SerVision Embedded Video Gateway System Guide Updating the Date and Time Manually You should set the unit date and time manually when you first set up the system and when the Video Gateway has not been used for a while. If you cannot or do not want to implement automatic time setting, you should also update the time manually whenever the date and time are no longer accurate.
SerVision Embedded Video Gateway System Guide Sync Time confirmation message Figure 35: System Restart Page after manual time updating In two cases, the screen that is displayed may differ from the one in figure 35: if there were unsaved updates when the time was synchronized, and if the clock was set ahead more than about 15 minutes. For information about handling these cases, see page 36. 3. Click Restart System. The unit restarts, and the time on the unit is fully updated.
SerVision Embedded Video Gateway System Guide the Save Settings page), the System Restart page will include a message: “You have changes that need to be saved. Click here to go to update page.” Message Figure 37: System Restart Page if the time was synchronized when there were unsaved changes To save unsaved changes after the time was synchronized: 1. Click the message. The Save Settings page opens. 2.
SerVision Embedded Video Gateway System Guide The default configuration includes a number of internet time servers to which the Video Gateway can connect in order to check the time. The unit automatically attempts to connect to a time server at regular intervals. Each time it attempts to connect, it begins with the first server listed. If it fails to connect to that server, it tries the next on the list, and so on.
SerVision Embedded Video Gateway System Guide are only relevant if the unit is connected to an external network via Ethernet cable. (For information about connecting the unit to an external network, please refer to the unit’s installation guide.) NOTE: MVG and UVG units have a built-in router. The LAN settings described here define how the router connects to the external LAN, not how the unit connects to the internal LAN managed by its router.
SerVision Embedded Video Gateway System Guide 4. If the unit will have a static IP address, clear the Enable Dynamic IP (DHCP) checkbox. The fields required to configure the LAN settings are added to the screen. Figure 39: Static IP settings Fill in the fields as follows: Field Description IP Address Specify the static IP address of the unit on the cabled LAN. The address should conform to the standards of the LAN. Subnet Mask Modify the LAN subnet mask as necessary.
SerVision Embedded Video Gateway System Guide Video Gateway with Router Modem settings configure the system to use the cellular modem connected to one of the unit’s USB ports. Before you configure the modem, ask your cellular supplier for the correct settings. When the modem is correctly configured, the Video Gateway automatically attempts to establish a connection to the cellular network through it.
SerVision NOTE: Embedded Video Gateway System Guide Unless you have made other changes to the configuration that require a system restart, it is not necessary to restart the system after the modem settings are saved on MVG and UVG units. To configure the cellular modem connected to the unit: 1. In the Main Menu, under System, click Modem. The Modem Configuration screen opens: Figure 41: Modem Configuration screen 2. Under Modem 1, select Enabled.
SerVision Embedded Video Gateway System Guide Figure 43: Modem 1 Enabled (GSM settings) 4. If you selected CDMA, fill in the fields as follows: Field Description Username If the cellular supplier requires a username, fill in the username. Password If the cellular supplier requires a password, fill in the password. LCP Echo Select Enabled if you want the system to periodically test the network connection after it is established (see page 41).
SerVision Embedded Video Gateway System Guide 6. Clear the Debug Mode checkbox unless you are instructed by SerVision technical support staff to select it. 7. If you want the unit to test the cellular network connection periodically, select Verify. The fields required to configure this option are added to the screen.
SerVision Embedded Video Gateway System Guide To configure the cellular modem: 1. In the Main Menu, under System, click Modem. The Modem Configuration screen opens: Figure 45: Modem Configuration screen 2. Select Enabled. The fields required to configure the modem are added to the screen. Figure 46: Modem enabled 3. Fill in the fields as follows: Field Description Username If the cellular supplier requires a username, fill in the username.
SerVision Embedded Video Gateway System Guide Field Description PIN Code If the SIM card of the modem requires a PIN to establish a connection, select Use. The PIN Code field is added to the screen. Type the PIN code into the field. Dial Number The phone number that the modem should dial to connect to the internet via the GSM cellular network. This number is normally *99# throughout the world. Use CHAP Select Enabled if the cellular supplier uses CHAP authentication. 4.
SerVision Embedded Video Gateway System Guide SSID of WiFi network WiFi connection status Additional status information IP in the WiFi network Figure 47: System Summary screen showing WiFi connected to access point In order to connect to an access point, you must supply its service set identifier (SSID), which is essentially the name of the wireless network. In addition, many access points employ an encryption key to prevent unauthorized connections.
SerVision NOTE: Embedded Video Gateway System Guide Unless you have made other changes to the configuration that require a system restart, it is not necessary to restart the system after the WiFi settings are saved. To configure an access point: 1. In the Main Menu, under System, click WiFi. The WiFi Configuration screen opens. (This may take a minute or two.) Figure 48: WiFi Configuration screen 2.
SerVision Embedded Video Gateway System Guide Figure 49: SSIDs in Range 5. If the access point requires an encryption key, under Key, fill in the encryption key. 6. If you want to assign a static IP to the unit, clear the DHCP Enabled checkbox. The fields required to configure the static IP are added to the screen. Figure 50: Static IP settings Fill in the fields as follows: Field Description IP Address Specify the static IP address of the unit in the wireless network.
SerVision Embedded Video Gateway System Guide Figure 51: Verification settings Fill in the fields as follows: Field Description Verification Server Specify the IP address or hostname of the server that the unit should ping in order to test the connection. This can be any device on the network whose connection you want to test. For example, if you want to check that the unit is connected to the WiFi network, enter the IP of a PC or other device that is normally connected to the WiFi network.
SerVision Embedded Video Gateway System Guide Network Priorities If your system is configured to connect to more than one network at a time, it can use any of the available networks for outgoing connections such as connecting to a proxy server or sending an e-mail notification. In this case, you should rank the available networks to indicate which one you would prefer the system to use for outgoing communications.
SerVision Embedded Video Gateway System Guide Figure 54: Moving a network up in the ranking 3. Click Update. The settings are immediately implemented on the unit. 4. Save the settings to implement them permanently (see Saving Configuration Changes, page 125). It is not necessary to restart the system. Port Forwarding Port forwarding makes it possible for remote devices to access devices within the unit’s local network.
SerVision Embedded Video Gateway System Guide Figure 55: Port Forwarding screen 2. In the next available row in the table, fill in the fields as follows: Field Description Port The number of the port to assign to the device. You can choose any number in the range 1–65535 that is not already in use. IP The internal IP of the device Figure 56: Adding a port 3. Click Update and then save the settings. They will be implemented after the unit is restarted (see Saving Configuration Changes, page 125).
SerVision Embedded Video Gateway System Guide internet through a cable-based connection that does not have a public IP address. The proxy server functions as an intermediary that relays requests and data between the Video Gateway and clients. When you enable the proxy service on a Video Gateway, the Video Gateway initiates a connection with the proxy server and registers with it each time it connects to a network. Clients can then connect to the Video Gateway indirectly by connecting to the proxy server.
SerVision Embedded Video Gateway System Guide Field Description Use MVG and UVG: Select the network connection to use to connect to the proxy server: Any: The unit can use any available network connection; it will connect using the highest priority connection available (as defined under Network Priorities; see Network Priorities, page 51). LAN: The unit will only use a LAN connection. If none is available, the unit will not connect to the proxy server.
SerVision Embedded Video Gateway System Guide Field Description Use MVG and UVG: Select the network connection to use to connect to the DDNS server: Any: The unit can use any available network connection; it will connect using the highest priority connection available (as defined under Network Priorities; see Network Priorities, page 51). LAN: The unit will only use a LAN connection. If none is available, the unit will not connect to the DDNS server.
SerVision Embedded Video Gateway System Guide Figure 60: Advanced SV-DDNS settings Fill in the fields as follows: Field Description DDNS Server Fill in the IP address or hostname of the SV-DDNS server. DDNS Port Fill in the access port of the SV-DDNS server. 6. Click Update, and then save the settings. They will be implemented after the unit is restarted (see Saving Configuration Changes, page 125). Authentication Access to the system is controlled by username-password authentication.
SerVision Embedded Video Gateway System Guide To modify usernames and passwords: 1. In the Main Menu, under System, click Authentication. The Authentication screen opens. Each row in the screen defines the settings for one user. Figure 61: Authentication screen 2. In each row, define or modify the settings of one user, as necessary: Under Username, specify the username of the user. Under Password, specify the password for the username.
SerVision Embedded Video Gateway System Guide Figure 63: Recorder almost full warning In order to use the SMS functionality, you must set up an account with Clickatell (http://www.clickatell.com). In order to send e-mails, you must have a valid SMTP e-mail account that can be used as the “sender” of the e-mail messages. NOTE: Web-based e-mail does not always support SMTP settings.
SerVision Embedded Video Gateway System Guide Figure 64: SMS and E-mail screen 2. Under Message Template, modify the text of the message that should be sent to the SMS recipients on the list, as necessary. The message can contain up to 45 characters, including spaces. It should not include quotation marks of any kind (", ', or `). Note: The message text can contain variables that are replaced by the system with relevant values in the actual message.
SerVision Embedded Video Gateway System Guide Field Description E-mail / Phone number Fill in the phone number or e-mail address of the recipient. SMS: Enter the phone number in the international format, with no spaces. The number is made up of the country code, the area code and the phone number. Example: For the US phone number 212-555-1212, enter +12125551212. E-mail: Enter the e-mail address. Example: johns@demoserv.
SerVision Embedded Video Gateway System Guide Field Description Use MVG and UVG: Select the network connection to use to connect to the SMS server: Any: The unit can use any available network connection; it will connect using the highest priority connection available (as defined under Network Priorities; see Network Priorities, page 51). LAN: The unit will only use a LAN connection. If none is available, the unit will not connect to the SMS server.
SerVision Embedded Video Gateway System Guide Field Description Username Fill in the username of your e-mail account as it appears in your e-mail software configuration. Note: This field only appears if SMTP Authentication is enabled. Password Fill in the password of your e-mail account as it appears in your e-mail software configuration. Note: This field only appears if SMTP Authentication is enabled. Figure 68: SMTP server and authentication settings Note: Internet mail accounts (e.g.
SerVision Embedded Video Gateway System Guide Testing Notification Settings Once the event notification settings are configured, and the settings have been implemented on the unit (i.e., the settings were saved and the unit was reset), you can test the SMS and e-mail settings to ensure that the notifications are sent to the recipients you intended.
SerVision Embedded Video Gateway System Guide Figure 69: AVV notification e-mail – start of upload Figure 70: AVV notification e-mail – upload completed On the MVG and UVG, video files are sent by the Video Gateway using the highest-priority network connection available. (For information about prioritizing network connections, see Network Priorities, page 51.) This section explains how to configure the settings that make it possible for the system to upload video to an AVV server.
SerVision Embedded Video Gateway System Guide Configuring Video Lost, page 94 Configuring Sensor and Activator Settings, page 110 NOTE: A list of devices that are configured to trigger AVV is displayed at the top of the AVV screen (see figure 74, page 68). To configure the settings of the AVV server: 1. In the Main Menu, under System, click AVV. The Alarm Video Verifications screen opens: Figure 71: Alarm Video Verifications screen 2. Under AVV, select Enabled.
SerVision Embedded Video Gateway System Guide Field Description Server Fill in the IP address or hostname of the AVV upload server. Use Same Server for Upload and Download If the URL for uploading and downloading is the same, select this checkbox. Otherwise, clear this checkbox. The Download Server field is added to the screen. Download Server Fill in the IP address or hostname of the AVV download server. The URL must include the network protocol (e.g., http or ftp).
SerVision Embedded Video Gateway System Guide Field Description D1: Large frame (704×480 pixels for NTSC systems and 704x576 pixels for PAL systems) Note: Large frame (VGA or D1) is available only if large-frame recording is activated for one or more of the cameras connected to the Video Gateway. (See Advanced Recorder Settings, page 97.) For additional information about video resolutions, see Video Resolution, page 19.
SerVision Embedded Video Gateway System Guide Viewing the List of Files on the AVV Server You can view a list of the files on the AVV server by navigating to the http directory on the server. The name of each file indicates the device that detected the event, and the date and start-time of the event. For example: Office_Security_VMD_(Back_Door)(2)_09_07_2007_20_43_51.svr To view a list of the video files on the AVV server: 1.
SerVision Embedded Video Gateway System Guide link Figure 77: E-mail notification with video link Otherwise, navigate to the download site though the browser as described above, and click the required file in the list. If the site requires authentication, a dialog box opens, requesting the username and password. 2. Fill in the username and password, as required, and then click OK. A dialog box opens, and asks what to do with the video file. 3. Select Save. A file selector dialog box opens.
SerVision Embedded Video Gateway System Guide 4. Navigate to the location on your PC in which you want to save the video clip file, and then click Save. The file is saved in the selected location. 5. Open the MultiClient. 6. Play the video clip file in the MultiClient in one of the following ways: Drag the downloaded file to a camera pane in the MultiClient. In the Tools menu, select Play Downloaded Video. Navigate to the file, select it, and then click in a camera pane.
SerVision Embedded Video Gateway System Guide Figure 78: FTP Download configuration screen 2. Select the Enabled checkbox. The fields required to configure the FTP server settings are added to the screen. Figure 79: FTP Download enabled 3. Fill in the fields as follows: Field Description Server Fill in the IP address or hostname of the FTP server. Port Fill in the port used for FTP connections to the FTP server (usually 21).
SerVision Embedded Video Gateway System Guide Field Description Username Fill in the username required to access the FTP directory on the FTP server. Password Fill in the password required to access the FTP directory on the FTP server. 4. Click Update, and then save the settings. The changes will be implemented after the unit is restarted (see Saving Configuration Changes, page 125).
SerVision Embedded Video Gateway System Guide Schedule grid Outlineattachment controls User-defined holidays (if any) Figure 81: Schedules enabled The upper part of the screen contains the schedule grid. Below it are controls that allow you to attach specific outlines to particular days and times in the grid. Below these, user-defined holidays appear, if any are defined. Initially, the schedule grid contains a row for each day of the week and a column for each hour of the day.
SerVision Embedded Video Gateway System Guide Cell representing one hour Key to colorcoding Figure 82: Color-coded schedule 3. Follow the instructions below to create a basic, repeating weekly schedule and to add holidays to the schedule. Configuring a Standard Weekly Schedule This section explains how to set up a basic, repeating weekly schedule of outline implementation. To define the basic weekly schedule: 1.
SerVision Embedded Video Gateway System Guide Selected outline Figure 83: Color-coded schedule 2. If you want to apply the outline to the entire week’s schedule, click Set all schedules to currently selected outline. All of the rectangles in the schedule grid are switched to the color representing the selected outline. 3. If you want to apply the outline to specific day of the week, click the name of the day in the schedule grid.
SerVision Embedded Video Gateway System Guide Click the diagonally opposite corner of the rectangular area that you want to mark. The selected outline is applied to the entire rectangle. Figure 85: Clicking the diagonally opposite corner of the area Note: The entire schedule grid, representing full 24-hour days, may not be visible at one time on your screen. Use the horizontal scrollbar at the bottom of the screen to move the display to the right or left so that you can see the relevant times of day.
SerVision Embedded Video Gateway System Guide Edit Holidays Figure 86: Edit Holidays The Holidays screen opens. The screen displays the schedule grid at the top (it is not editable here), and below it, a list of the holidays that are already defined (if any).
SerVision Embedded Video Gateway System Guide Figure 87: Holidays screen 2. Click Add Holiday. A blank New Holiday section opens. Figure 88: New Holiday section 3. Fill in the fields as follows: Field Description Name The name of the holiday, e.g., New Years Day. Start Date The date of the first day of the holiday. End Date The date of the last day of the holiday. If the holiday only lasts one day, this is the same as the start date.
SerVision Embedded Video Gateway System Guide Field Repeating Description If the holiday occurs every year on the same date(s), select this checkbox. If the holiday occurs on different dates every year, or is only taking place once, clear this checkbox. Valid On The days of the week on which the holiday schedule is applicable. For example, if a Jazz festival is scheduled for all of the Sundays in July, you could select Sunday.
SerVision Embedded Video Gateway System Guide New row Add Row button Figure 90: New row in schedule grid 2. In the text field, modify "New Schedule" to define a name for the schedule. Name Figure 91: Naming a new row 3. Click Update. The name of the row is updated.
SerVision Embedded Video Gateway System Guide 4. Follow the instructions under Configuring a Standard Weekly Schedule, page 75 to select the outlines to implement in each time slot. Note: To assign the new schedule to a holiday, click Edit Holidays to open the Holidays screen. Follow the instructions above (see Defining Holiday Schedules, page 77) for configuring the holiday. The new schedule appears in the holiday configuration section in the Day dropdown list.
SerVision Embedded Video Gateway System Guide Configuring Camera Settings The Camera screens are used to configure the cameras connected to the Video Gateway unit. Settings include the name of the camera; the desired brightness, contrast, and saturation; pan-tilt-zoom (PTZ) settings; audio settings; video-motion-detection (VMD) settings; video-lost settings; and recording settings.
SerVision NOTE: Embedded Video Gateway System Guide For information about the Erase Recordings and Set Recording Disk Size to Default options, see Erasing Recorded Video, page 104. For information about the Restore Recording Settings to Default option, see Restoring Default Recording Settings, page 101. To open the Camera Summary screen: In the Main Menu, click Cameras. To configure a camera: 1. In the Main Menu, under Cameras, click the camera (e.g.
SerVision Embedded Video Gateway System Guide Figure 95: Camera enabled Note: If Enabled is not selected, the camera cannot record and will not appear in client applications. 3. Fill in the fields as follows: Field Description Description Type a name for the camera (up to 20 characters). Each of the cameras must have a different name. The camera names are used to identify the camera in client applications.
SerVision Embedded Video Gateway System Guide Field Brightness Description Adjust the default brightness of the camera. Range: 1–100. These values are used when the Video Gateway unit is started. Note: You can also adjust the brightness in the client or in a CCTV monitor (with the touch/mouse enabled) as you view the video stream (see page 83 ). Contrast Adjust the default contrast of the camera. Range: 1–100. These values are used when the Video Gateway unit is started.
SerVision Embedded Video Gateway System Guide 7. If you do not want audio to be incorporated with the video recorded from the camera, under Audio Recording, clear the Enabled checkbox. Note: The Audio Quality field is not currently in use. All audio recordings have medium quality. Note: If recording is not activated, this checkbox cannot be cleared. 8.
SerVision Embedded Video Gateway System Guide Field Baud Rate Description Select the baud rate used by the camera for PTZ control. Note: Consult the camera documentation or the camera vendor for this information. Note: The other connection parameters required by the Video Gateway are: one start bit, one stop bit, no parity, and 8-bit. If the camera uses different parameters, please contact your vendor.
SerVision Embedded Video Gateway System Guide To solve these two problems, VMD event detection can be configured to control the length of events using the following parameters: Debounce: The interval between the end of motion as detected by the unit and the time when the event is defined as ending Maximum length: The maximum length of a single event Separate events are defined when motion is not detected for a specified debounce interval.
SerVision Embedded Video Gateway System Guide Figure 99: VMD settings 2. If you want to define the level of sensitivity of the motion detection that is implemented in the field of view (FOV), and perhaps specify different levels of sensitivity for different regions of the FOV, under Regions, select Enabled. Otherwise, skip to step 8.
SerVision Embedded Video Gateway System Guide Mark Description Blue x Low VMD sensitivity Green x Medium VMD sensitivity Red x High VMD sensitivity None No motion detection Black x on white background Region blacked: no video capture 4. If you want to set the entire FOV to the specified sensitivity level, click the relevant sensitivity level, and then click Set all regions. The xs marking the entire FOV are colored, or removed, accordingly. 5.
SerVision Embedded Video Gateway System Guide Figure 102: Sensitivity level applied to selected rectangle 6. If you want to apply the current sensitivity level to individual regions, do one of the following: With the Change Multiple Times checkbox selected, double-click the region. With the Change Multiple Times checkbox cleared, click the region.
SerVision Embedded Video Gateway System Guide 9. Under Maximum Event Length, specify the maximum length of a VMD event, in seconds. Range: 60–86400 seconds (1 minute – 1 day). If motion is detected continuously for longer than this period of time, a new event is automatically generated at the end of this interval. 10.
SerVision Embedded Video Gateway System Guide Field Description Go To Preset All PTZ cameras connected to the Video Gateway that support presets are listed below this heading. If you want one of these cameras to automatically aim at a preset location when a motion detection event begins, beside the name of the camera, select the number of the preset location. Note: Preset locations are defined and assigned numbers using a client application such as the MultiClient.
SerVision Embedded Video Gateway System Guide Field Description AVV Select this option to have the Video Gateway send video of the seconds preceding the video-lost event to an AVV server for downloading. The video is downloaded to the site defined in the AVV screen, in the format defined there (see Automatically Uploading Video to an AVV Server, page 64), and e-mail notifications are sent to all e-mail recipients (see SMS and E-mail Notifications, page 58).
SerVision Embedded Video Gateway System Guide Field Description Note: Preset locations are defined and assigned numbers using a client application such as the MultiClient. For additional information, please refer to the relevant client application guide. Note: If no PTZ cameras are connected to the unit, this field does not appear. 2.
SerVision Embedded Video Gateway System Guide None: Recording is not activated for the camera If you select By Event, the fields required to configure the event-triggered recording are added to the screen: Figure 105: Settings for event-triggered recording 2. Under Recording Quality, select the recording quality (High, Medium, or Low).
SerVision Embedded Video Gateway System Guide following table summarizes the recommended settings and the approximate disk usage at each setting. The recommended settings for the SIF and CIF frames are the standard settings used by the system if you do not customize the settings. Resolution Frame Size High Quality Medium Quality Low Quality VGA QSIF (small frame) 10 FPS 6 FPS 4 FPS 32 KBPS 16 KBPS 8 KBPS 338 MB/day 169 MB/day 84 MB/day 10 FPS 7 FPS 4 FPS 128 KBPS 48 KBPS 24 KBPS 1.
SerVision Embedded Video Gateway System Guide By default, the recorders are allocated equal shares of the available disk space. If you wish, you can allocate the disk space differently. For example, if three recorders are event triggered, and the other records continuously, you may wish to allocate 20% of the disk space to the event-triggered recorders, and 75% to the continuous recorder. (It is recommended to leave approximately 5% of the disk space free for management overhead.
SerVision Embedded Video Gateway System Guide Figure 107: Advanced recorder settings 2. To modify the disk allocation for this recording stream, under Size on Disk, specify the proportion of the disk space to allocate for the stream, as a percent value. The percentage that is already allocated for the other cameras is indicated above the field – for example, “33% in use by other recorders.” You can choose to allocate as much of the remaining disk space to this recorder as you wish.
SerVision Embedded Video Gateway System Guide Field Description Recording size If the Video Gateway uses VGA resolution, you can choose from the following frame sizes: VGA: Large picture SIF: Medium-sized picture QSIF: Small picture If the Video Gateway uses D1 resolution, you can choose from the following frame sizes: Framerate D1: Large picture CIF: Medium-sized picture QCIF: Small picture For additional information, see Video Resolution, page 19.
SerVision Embedded Video Gateway System Guide Restore default recording settings Figure 109: Restoring default recording settings You are prompted to confirm that you want to erase all the recordings and restore the disk allocation: Figure 110: Confirm restoration prompt Note: This prompt appears even if no recorded video exists. 2. Click OK. An Update Confirmation (ATTENTION) message appears below the Main Menu.
SerVision Embedded Video Gateway System Guide 3. Click Click here to go to Save Settings page. The Save Settings page opens. If any of the cameras were previously configured to record full-screen VGA or D1 frames, or quarter-sized QSIF or QCIF frames, a warning message is displayed. The message lists the cameras that were configured to record in these sizes; the recordings from these cameras will be erased. Figure 112: Warning message in Save Settings page 4. Click Save Changes to System.
SerVision Embedded Video Gateway System Guide Erasing Recorded Video Recorded video is normally stored on the storage media until one of the following occurs: The video is over-written by newer video. You change the recording size or disk allocation settings of one of the cameras (see Advanced Recorder Settings, page 97).
SerVision Embedded Video Gateway System Guide Figure 115: Confirmation prompt 3. Click OK. The recordings are erased, and a confirmation message appears below the Main Menu. Figure 116: Confirmation that recordings were erased 4. Restart the unit. Note: No recording will take place from the camera until the unit is restarted (see Resetting the Unit, page 161).
SerVision Embedded Video Gateway System Guide Figure 117: Erase Recordings 2. Select Confirm Erase, and then click Erase. The contents of the storage media are erased, and a System Restart screen is displayed. Figure 118: System Restart screen after recordings are erased 3. Click Restart System. The unit restarts and recording begins again in accordance with the recording settings defined in the camera configuration.
SerVision Embedded Video Gateway System Guide Figure 119: Restart confirmation message Note: To continue configuring the unit, click the link in the message and log into the configuration utility again. Restoring the Default Disk Allocation This section explains how to erase all recorded video from the unit’s storage media and, at the same time, restore the disk space allocation to its default settings. To restore the default disk allocation: 1.
SerVision Embedded Video Gateway System Guide Figure 121: Confirm disk reallocation prompt 2. Click OK. An Update Confirmation (ATTENTION) message appears below the Main Menu. Figure 122: Update Confirmation message 3. Click “Click here to go to Save Settings page.” The Save Settings page opens, with a warning message displayed: Figure 123: Warning message in Save Settings page 4. Click Save Changes to System.
SerVision Embedded Video Gateway System Guide Figure 124: System Restart Page screen Note: From the time you click Save Changes to System, the existing video recordings become inaccessible. No additional recording can take place until the unit is restarted. 5. Click Restart System. The existing video recordings are erased, and the unit restarts. After the unit restarts, recording begins again.
SerVision Embedded Video Gateway System Guide Configuring Sensor and Activator Settings Sensors are devices that detect events such as a door being opened or a light being turned on. Activators are external devices such as alarms and lights that can be turned on when a sensor is activated. CVG and CVG-M models support one sensor and one activator.
SerVision Embedded Video Gateway System Guide Figure 125: Sensor Summary screen Each sensor and activator in the system is configured in its own configuration screen. The configuration screens are accessed from the Sensor Summary screen. Sensors connected to the unit through an ADAM module appear as “External Sensors.” They are configured in the same way as sensors connected directly to the unit.
SerVision Embedded Video Gateway System Guide Figure 126: Sensor configuration screen 2. Select the Enabled checkbox. The fields required to configure the sensor or activator settings are added to the screen. Figure 127: Sensor enabled Note: If Enabled is not selected, the sensor cannot function as an event trigger and will not appear in client applications. Note: If a sensor is not physically connected to the Video Gateway but is enabled in the Sensor screen, false alarms may be generated. 3.
SerVision Embedded Video Gateway System Guide Field Description Polarity (Sensors only) Select Reverse if the normal, inactive state of the sensor is closed – if it is activated from on to off. Note: Sensors are either designed to activate from “off to on” (normally open, or standard polarity) or from “on to off” (normally closed, or “reverse polarity”) when an event occurs. Consult the device’s manual to determine its normal state.
SerVision Embedded Video Gateway System Guide Field Description SMS Select this option to have the Video Gateway send SMS notifications when the device triggers an event. Messages are sent to the recipients specified in the SMS and E-mail configuration screen in the format defined there (see SMS and E-mail Notifications, page 58). E-mail Select the desired type of e-mail notification, as follows: None: Do not send e-mail notifications when an event is detected.
SerVision Embedded Video Gateway System Guide Field Description Presets All PTZ cameras connected to the Video Gateway that support presets are listed below this heading. If you want one of these cameras to automatically aim at a preset location when a sensor event begins, beside the name of the camera, select the number of the preset location. (Sensors only) Note: Preset locations are defined and assigned numbers using a client application such as the MultiClient.
SerVision Embedded Video Gateway System Guide Figure 128: Sensor #1 configuration screen Note: Every time the outline is switched, a sensor event is triggered. If notification settings are activated, notifications will be triggered each time the display is changed. 2. Under When Sensor On, under Load Outline, select Enable. The Outline field is added to the screen. Figure 129: Outline field 3. In the dropdown list, select the name of the outline you want to load when the toggle switch is turned on.
SerVision Embedded Video Gateway System Guide Camera 1: Full-screen display of live video from Camera 1 Camera 2: Full-screen display of live video from Camera 2 Camera 3: Full-screen display of live video from Camera 3 (HVG, MVG, UVG only) Camera 4: Full-screen display of live video from Camera 4(HVG, MVG, UVG only) Rotate: Full-screen display that cycles from one camera to the next. (The rotation delay is defined in the TVOut Settings screen; see Configuring a CCTV Monitor (TV-Out), page 28.
SerVision Embedded Video Gateway System Guide Defining Alternate Outlines Outlines define alternate sets of recording and event-handling settings. For example, for the MVG, you could define one set of settings for times when the vehicle is in operation and another set for when it is parked; when the vehicle is in operation, the motion and sensor notifications would be turned off, but when it is parked, they would be turned on. Outline configuration is an optional feature of the Video Gateway.
SerVision Embedded Video Gateway System Guide Figure 133: Show Outlines screen 2. Click Show Outlines. The Outlines screen opens: Figure 134: Outlines screen Note: The Load Outline on System Start checkbox and the Activate button do not appear if sensor-triggered or scheduled outline switching is activated. The active outline-switching method is selected in the General Systems Settings screen (see page 24). 3. In the Outlines screen, or in the Main Menu, click one of the Outline links (e.g.
SerVision Embedded Video Gateway System Guide Figure 135: Outline #1 summary screen 4. Select Enabled.
SerVision Embedded Video Gateway System Guide Figure 136: Outline #1 summary screen – enabled Note: The initial settings of each outline are based on the Default outline. 5. Under Outline Name, modify the name of the outline as required, and then click Update. The name is updated. The change is fully implemented when the configuration changes are saved and the unit is restarted.
SerVision Embedded Video Gateway System Guide Click to open Outline 1, Camera 1 Settings Figure 137: Opening Outline 1, Camera 1 settings in the Main Menu The configuration screen for the device opens.
SerVision Embedded Video Gateway System Guide Note: If a device is not enabled in the Default outline, it cannot be enabled in any other outline. In this case, the configuration screen of the device in the outline section will say the device is disabled (see figure 139). For information about activating a device in the Default outline, see page 111. Figure 139: Device that is not enabled in the Default outline 7. Select the desired settings for the device in the current outline.
SerVision Embedded Video Gateway System Guide To manually switch the running outline: In the Outlines screen, in the line in which the outline is listed, or in the relevant outline configuration screen, click Activate. The selected outline runs immediately. If the Outlines screen was not already opened, it opens and displays an updated summary of the outline settings.
SerVision Embedded Video Gateway System Guide Saving Configuration Changes As you make changes in each screen, you click the Update button to save the changes. However, in order to complete the save operation and update the Video Gateway, you need to carry out the steps described below. Most configuration changes only take effect after you carry out all of these steps.
SerVision Embedded Video Gateway System Guide Figure 141: System Restart page (HVG, CVG, CVG-M) Figure 142: System Restart Page screen (MVG, UVG) Note: The System Restart page of MVG and UVG units, which have built-in SerVision routers, contains a Restart Router button. For information about this button, see Resetting the Unit, page 161. 3. Click Restart System. The unit restarts, and the changes are implemented.
SerVision Embedded Video Gateway System Guide Figure 143: Restart confirmation message Note: To continue configuring the unit, click the link and log into the configuration utility again. Note: If you do not restart the unit at this time, most changes are not implemented on the unit, but they are saved on it. The next time the unit is reset, the changes are implemented. Discarding Changes Once you have saved a change to the unit's settings in the configuration utility, the change is stored on the unit.
SerVision Embedded Video Gateway System Guide Figure 144: Changes Discarded screen 3. Continue configuring the unit as required. Restoring Default Settings If the unit does not function as expected, and you believe this is the result of recent configuration changes, you can choose to restore all of the original factory settings to the unit. You can then configure the unit manually once again, from scratch, as you would if the system was just installed.
SerVision Embedded Video Gateway System Guide Figure 145: Confirm Restore screen 3. Select Are you sure you want to restore factory defaults?. Note: If you do not select this option, the unit's settings will not be restored, even if you click Confirm. 4. If you want to save all the recorded video that is stored on the unit, select Attempt To Save Recordings?. Before restoring the factory settings, the system will attempt to save the recorded video on the storage media.
SerVision Embedded Video Gateway System Guide Figure 146: System Restart Page after default settings are restored 6. Click Restart System. The unit restarts, and the factory default settings are implemented. You are automatically logged out of the configuration utility, and a confirmation message appears.
SerVision Embedded Video Gateway System Guide If the primary IP used by the unit before you restored the default settings was the default, factoryconfigured IP, click the link in the confirmation message to log into the configuration utility and reconfigure it.
SerVision Embedded Video Gateway System Guide Connecting to the Video Gateway When the system is up and running, you can connect to it in order to access video and other data in a number of ways: Client applications: For full client features, such as video streaming, event monitoring, and PTZ camera control, you must use one of the SerVision client applications. Applications that run on PCs and on certain cellular telephone and PDA models are available.
SerVision Embedded Video Gateway System Guide Figure 149: Find Gateway dialog box 3. Select the Video Gateway and then click Connect. The MultiClient connects to the Video Gateway, and the Video Gateway appears in the Connection Panel. 4. In the Connection Panel, expand the system to display all the devices connected to it. Figure 150: Expanded system 5. Drag a camera from the Connection Panel to one of the camera panes in the Viewing area. Live video from the camera is displayed in the camera pane.
SerVision Embedded Video Gateway System Guide Camera pane Camera in the Connection Panel Figure 151: Viewing area NOTE: The number of video streams (live and/or recorded) that the Video Gateway can supply simultaneously is limited. This limit is based on the system configuration and is due to memory constraints.
SerVision Embedded Video Gateway System Guide Figure 152: Initial screen when logging in as a client user) Viewing and Downloading Events You can view lists of recorded events that are stored on the Video Gateway. If you have configured an FTP server in the FTP screen (see FTP Server Settings, page 71), you can download video of selected events to the FTP server. To view lists of events: 1. In the Main Menu, click Client. The Events screen opens: Figure 153: Events screen (HVG) 2.
SerVision Embedded Video Gateway System Guide 4. Click Show Events. The events are listed in the lower part of the screen. A separate list is displayed for each sensor.
SerVision Embedded Video Gateway System Guide Figure 155: Detail: List of VMD Events To download an event in the list: Click the event. The event is downloaded to the FTP server specified in the FTP screen (see FTP Server Settings, page 71). Note: If no FTP server is defined in the FTP screen (see FTP Server Settings, page 71) clicking the events will have no effect. Viewing Snapshots You can view live images from the cameras in the configuration utility.
SerVision Embedded Video Gateway System Guide Figure 156: Snapshot Viewer When the Snapshot Viewer is open, you can change its settings as required. For example, you can select a different camera or specify the refresh rate. You can also refresh the snapshot manually whenever you wish. To change the Snapshot Viewer settings: 1.
SerVision Embedded Video Gateway System Guide System Diagnostics The configuration utility contains various tools that can be used to monitor system functioning, help solve connection and other system problems, and to schedule routine system maintenance. The System Diagnostics screen displays the current system statistics and contains tools that you can use to test the current connection and e-mail notification settings.
SerVision Embedded Video Gateway System Guide Figure 157: System Diagnostics screen To open the System Diagnostics screen: In the Main Menu, click Diagnostics. System Statistics The System Diagnostics screen includes a list of system statistics: Figure 158: System Statistics These statistics are explained below: Statistic Description CPU Temperature The current temperature of the Video Gateway's CPU. If the temperature is too high, it is displayed in red.
SerVision Embedded Video Gateway System Guide Statistic Description DSP The speed of the unit's digital signal processor HD Size The capacity of the unit's storage media HD Model The model number of the unit's storage media Chipset The unit's chipset identifier. (This information may be requested by technical support staff if the unit malfunctions.
SerVision Embedded Video Gateway System Guide Figure 159: Run window In the Run window, in the Open field, type cmd, and then click OK. A Command Window opens. Figure 160: Command Window 2. In the Command Window, type ping , where is the IP address of the Video Gateway. For example, type ping 192.168.3.60 3. Press Enter. The PC attempts to ping the Video Gateway by sending four test messages to it.
SerVision Embedded Video Gateway System Guide . Figure 161: Results of successful Ping Figure 162: Results of failed Ping To test a remote connection from the Video Gateway unit to a host device using Ping: 1. In the System Diagnostics screen, under Ping, in the Ping IP/Host field, fill in the URL or public IP address of the host device to which the Video Gateway should connect. Figure 163: Ping request Note: You can also access Ping from the Diagnostics submenu.
SerVision Embedded Video Gateway System Guide Ping in Diagnostics submenu Figure 164: Diagnostics submenu 2. Click Start. The response screen opens.
SerVision Embedded Video Gateway System Guide NOTE: Some sites block Ping requests. Since Traceroute makes use of Ping, the information returned by Traceroute may be incomplete. To check the route from a PC to the Video Gateway unit using Traceroute: 1. On the PC, open a Command Window as follows: Open the Start menu and click Run. A Run window opens. Figure 167: Run window In the Run window, in the Open field, type cmd, and then click OK. A Command Window opens.
SerVision Embedded Video Gateway System Guide . Figure 169: Results of successful Traceroute If the target device is not reached after 30 steps, Traceroute times out.
SerVision Embedded Video Gateway System Guide To trace the route from the Video Gateway unit to a host device using Traceroute: 1. In the System Diagnostics screen, under Traceroute, in the Trace IP/Host field, fill in the URL or public IP address of the host device to which the Video Gateway should connect. Figure 171: Traceroute request Note: You can also access Traceroute from the Diagnostics submenu. The functionality is the same regardless of how you access it.
SerVision Embedded Video Gateway System Guide Figure 173: Traceroute results If the target device is not reached after 30 steps, Traceroute times out.
SerVision Embedded Video Gateway System Guide Figure 174: Traceroute timed out after 30 steps Maintenance The maintenance screen is used to configure automatic system maintenance. In addition, on some Video Gateway models the screen can be used to set up a network connection delay.
SerVision Embedded Video Gateway System Guide The unit can be configured to periodically perform a routine maintenance procedure. The procedure helps ensure the unit will function optimally over long periods of time. During the maintenance procedure, the system is temporarily unavailable. The procedure takes up to three minutes.
SerVision Embedded Video Gateway System Guide 4. Under Network Startup Delay, specify in the number of seconds the unit should wait after it boots up before it attempts to connect to the network. (HVG, CVG, and CVG-M only) 5. Click Update, and then save the settings. They will be implemented after the unit is restarted (see Saving Configuration Changes, page 125).
SerVision Embedded Video Gateway System Guide Upgrading the Firmware From time to time, SerVision releases new firmware versions for the Video Gateway. This section explains how to obtain and install new Video Gateway firmware. New firmware can be installed on-site or remotely. It is recommended to install it on-site whenever possible. If your distributor has a TVG Upload Server to which you can connect, you can upgrade the firmware using the configuration utility.
SerVision Embedded Video Gateway System Guide Figure 177: System Upgrade screen 2. Fill in the fields as follows: IP/Host: The IP address or hostname of the TVG Upload Server Port: The port of the TVG Upload Server 3. Click Update. The unit connects to the server, and receives a list of available firmware versions from it. It displays the list in the screen.
SerVision Embedded Video Gateway System Guide 4. Select the required version from the list, and then click Update. The update process begins. A progress log is displayed. Figure 179: Log of the upgrade process When the process is complete, you are logged out of the configuration utility. Log in again to continue configuring the unit.
SerVision Embedded Video Gateway System Guide To download the firmware to the unit: 1. Double-click the TVG_download.exe file. The Download Utility opens: Figure 180: Download Utility Note: The version number of the Download Utility appears in the title bar. 2. Select LAN. 3. In the IP and Port fields, enter the IP address and port of the unit in one of the following ways: Manually enter the values. If the TVG unit is on the same local network as the PC, click Find units.
SerVision Embedded Video Gateway System Guide 4. In the upper-right corner of the Download Utility, make sure the Login checkbox is selected, and then enter the Username and Password you use to access the configuration utility of the unit. 5. Click the File button at the bottom of the dialog box. A file selection dialog box opens. 6. Browse to the TVX firmware file that you downloaded, and then click OK. The file name appears in the window. Figure 182: Download Utility with firmware file selected 7.
SerVision Embedded Video Gateway System Guide When this happens, you can usually reinstall the firmware using the Catch Boot operation. This option uses the unit’s built-in boot loader for downloading, and does not need the firmware in order to function. NOTE: The Catch Boot operation uses an RS232 cable for download, and is much slower than LAN download. To see whether it is possible – or necessary – to reinstall firmware using Catch Boot: Unplug the unit and then plug it back in.
SerVision Embedded Video Gateway System Guide -t added to target Figure 184: -t in the Target field of the shortcut properties The Download Utility opens, with the Catch Boot option available. Figure 185: Download Utility with Catch Boot option 3. Select RS232, and then enter the COM port number. 4. Select Catch boot.
SerVision Embedded Video Gateway System Guide 5. Click OK. The message closes. Note: The Catch Boot operation does not perform a login; it is not necessary to fill in the Username and Password fields. 6. Click File. A file selection dialog box opens. 7. Browse to the TVX firmware file that you want to download to the unit, and then click OK. The file name appears in the window. Figure 186: Catch Boot option with firmware file selected Note: The Limit MTU option has no affect on the Catch Boot operation.
SerVision Embedded Video Gateway System Guide Upgrading Router Firmware This section explains how to upgrade the router firmware of MVG and UVG units. You can upgrade the router firmware directly from a website such as the SerVision website. Before you begin, ask your distributor for the correct address (URL). NOTE: Do not upgrade the router firmware unless you are told to do so by technical support staff.
SerVision Embedded Video Gateway System Guide Resetting the Unit You can reset the unit at any time. Resetting the unit may help if video streaming is unreliable or frequently interrupted. In addition, most configuration changes you make are only fully implemented after the unit is reset. If changes were made to the configuration of the unit, and the changes were saved on the unit, but the unit was not reset afterwards, the changes are implemented when the unit is reset.
SerVision Embedded Video Gateway System Guide Restoring Factory Settings If you need to restore the factory settings of the unit, you can do this in one of two ways. Software: If you can connect to the unit’s configuration utility through the local network, you can restore the default settings in the Save Settings page (see Restoring Default Settings, page 128). Hardware: If you cannot connect to the unit, you can reset the settings as described below.
SerVision Embedded Video Gateway System Guide RS232/485 connector Pin 2 Pin 3 Figure 190: Pins to short in order to restore the factory setting (MVG) RS232/485 connector Pin 2 Pin 3 Figure 191: Pins to short in order to restore the factory settings (CVG) Restoring Factory Settings 163
SerVision Embedded Video Gateway System Guide Figure 192: Jumper connected to pins 2 and 3 4. Reconnect the power to the unit. When the startup process is completed (the Power LED on the front of the unit flashes at frequent intervals), the default factory settings are restored. 5. Disconnect the power from the unit again. 6. Remove the jumper from the RS232/485 connector. 7. If you disconnected a PTZ controller before performing this procedure, reconnect the controller. 8.
SerVision Embedded Video Gateway System Guide Troubleshooting This section contains a list of common problems and suggestions for finding solutions. If you cannot solve a problem you are having with the unit, please contact technical support. NOTE: The technical support representative may ask you for the serial number of your unit. The serial number appears on the sticker on the underside of the unit, and is labeled S/N. 1.
SerVision Embedded Video Gateway System Guide If LCP is enabled, try disabling it. Additional information: Modem, page 40. 5. Problem: A username and/or password that can be used to access the unit’s configuration utility are not known. Solution: Restore the factory settings to the unit and then reconfigure it. Additional information: Restoring Factory Settings, page 162 6. Problem: Only the Client option appears in the Main Menu.
SerVision Embedded Video Gateway System Guide 10. Problems: Video of events that was supposed to be uploaded to an AVV server automatically (by means of the AVV feature) does not appear there. A link to video that was uploaded to an AVV server appears in an e-mail notification, but when you click the link, the browser cannot find the file. The browser returns an error message – for example, “http error 404,” "The webpage cannot be found," or "Not Found.
SerVision Embedded Video Gateway System Guide In the System Diagnostics screen (or the System screen), check the HD Size and HD Model. If the size is 0 or the model is incorrect, there may be a problem with the storage media. Contact your vendor. Additional information: System Statistics, page 140 13. Problem: The unit is connected to a LAN but cannot be accessed through the LAN.
SerVision Embedded Video Gateway System Guide 15. Problem: The unit does not turn on – the Power LED on the front panel does not light up and the unit cannot be accessed by any external devices. Solutions: Check the power connections and cables. Contact your vendor for assistance. Note: Do not open the Video Gateway. It contains no user-serviceable parts. 16. Problem: The unit disconnects from and reconnects to the MultiClient every few minutes.
SerVision Embedded Video Gateway System Guide Appendix A: Viewing Video on a CCTV Monitor (TV-Out) This appendix explains how you can view video on a CCTV monitor if one is connected to your Video Gateway. These instructions assume that a supported CCTV monitor is connected to your Video Gateway and TV-Out is activated in the unit’s configuration (see Configuring a CCTV Monitor (TV-Out), page 28).
SerVision Embedded Video Gateway System Guide Figure 194: Full-screen display When the Video Gateway unit starts up, the monitor displays a startup screen containing the name of the unit, its private IP in the local network, the firmware version, and a video pane displaying live video from one of the cameras connected to the unit. If mouse/touch is activated, a Done button also appears. After a few seconds, this display is replaced by the default video display.
SerVision Embedded Video Gateway System Guide Mouse/Touch: HVG and UVG models are supplied with a mouse. If the mouse is connected to the Video Gateway, you can use it to perform a variety of operations on the monitor: changing the sizes of the camera panes, selecting cameras, activating PTZ camera controls, and playing recorded video. The same operations can be performed on MVG, CVG, and CVG-M units if they are connected to supported touchscreen monitors.
SerVision Embedded Video Gateway System Guide Figure 196: Main monitor menu NOTE: If the display at the time you opened the menu consisted of a full-screen camera pane, the camera pane is reduced in size from full-screen to quarter-screen. If the display previously contained multiple quarter-screen camera panes, only the top-right pane is displayed.
SerVision Embedded Video Gateway System Guide Setting the Video Display Layout You can switch the video display from full-screen to split-screen, or vice-versa, and choose to loop the full-screen display from camera to camera. To select a video display layout: 1. In the main monitor menu, select Display. The Display menu opens, with the current video display setting highlighted: Figure 197: Display menu 2.
SerVision Embedded Video Gateway System Guide Playing Back Recorded Video If the Video Gateway is configured to record video, either continuously or in response to events (see Video Recording Settings, page 96), you can view the recorded video on the monitor. You can select the recorded video to view by start time or by event (VMD or sensor). To play recorded video: 1. In the main monitor menu, select Playback. The Playback menu opens, with the default settings highlighted.
SerVision Embedded Video Gateway System Guide Playback by Time If you selected playback by time in the Playback menu, the Time Selection screen opens. Figure 199: Time Selection screen To play back recorded video by time: 1. Under From, select the date and time at which you want to begin playback, and under To, select the date and time at which you want to end playback, as follows: Select the value you want to modify (e.g.
SerVision Embedded Video Gateway System Guide Figure 200: Sensor Selection screen To play back video of an event that was detected by a sensor: 1. In the Sensor Selection screen, select the sensor that triggered the event.
SerVision Embedded Video Gateway System Guide Figure 202: Event-Time Selection screen 3. Select the down or up arrows of the scroll bar to display additional event times, if necessary. Note: Selecting the scroll bar itself does not scroll the list; only the arrows at the top and bottom of the scroll bar can be used to scroll. Note: To close the screen and return to live video display, select Done or select the button above the menu. 4. Select a time.
SerVision Embedded Video Gateway System Guide Current playback speed Time stamp Playback controls Navigation buttons Camera name Figure 203: Playback screen with quarter-screen camera pane NOTE: If you chose VGA playback size in the Playback menu, playback is full-screen, and the controls overlap the picture. If you chose SIF, playback is in a camera pane at the upper right of the screen.
SerVision Embedded Video Gateway System Guide Button Description Done Stop playback and return to live video display. Back Stop playback and return to the Playback menu. Editing and Downloading Video Excerpts You can store a list of excerpts from recorded video that are of particular interest to you. You create the list by means of the CCTV monitor interface, and it is stored on the Video Gateway unit.
SerVision Embedded Video Gateway System Guide Naming the Download File If you want to download the edition, you should assign a name to it. When you download an edition to the FTP server, this name becomes the name of the file. The current name of the edition appears at the top of the Edition menu. To name the edition: 1. In the Edition menu, select Name. The Name screen opens. The field at the top of the screen displays the current name, if the edition has one.
SerVision Embedded Video Gateway System Guide Figure 206: Edition menu with name (BREAK_IN) Adding Items to the Edition You can add one or more items to the edition. You can select an item to add either by selecting a time range or by selecting an event. To add an item to the edition: 1. In the Edition menu, select Add. The Add menu opens. Figure 207: Add menu 2.
SerVision Embedded Video Gateway System Guide Option Description Time To select the item by selecting start and end times Sensor To select the item by selecting a sensor event 3. Under Camera, select the number of the camera from which the video was recorded. For example, select 1 to select recorded video from Camera #1. 4. Under Display, select the desired video frame size: SIF: Quarter-screen VGA: Full-screen 5. Select Next. The relevant recording-selection screen opens.
SerVision Embedded Video Gateway System Guide Figure 209: Sensor Selection screen To select the video excerpt by time: 1. In the Time-Selection screen (figure 208), under From, select the date and time of the beginning of the excerpt, and under To, select the date and time of the end of the excerpt, as follows: Select the value you want to modify (e.g.
SerVision Embedded Video Gateway System Guide Figure 210: Edition menu with two items added To select the video excerpt by event: 1. In the Sensor Selection screen (figure 209), select the sensor that triggered the event. The Date Selection screen opens and displays a list of all the dates for which there is recorded video of events that were triggered by the selected sensor.
SerVision Embedded Video Gateway System Guide Figure 212: Event-Time Selection screen 3. Select the down or up arrows of the scroll bar to display additional event times, if necessary. Note: Selecting the scroll bar itself does not scroll the list; only the arrows at the top and bottom of the scroll bar can be used to scroll. Note: To close the screen and return to the Edition menu without adding any new items to the edition, select Done or select the button above the menu. 4. Select a time.
SerVision Embedded Video Gateway System Guide Figure 213: View screen Playing the Edition If you want to see the current contents of the edition, you can play the items on the monitor. To play the items in the edition: In the Edition menu, select Play. The items in the edition are played on the screen. Downloading the Edition Once you have finished adding items to the edition, you can download the edition to your FTP server.
SerVision Embedded Video Gateway System Guide Figure 214: Download screen 2. If you want to stop all video recording during the download, select Disable recording. Note: Selecting this option will reduce the time required for downloading, but, obviously, with the risk that important events will not be recorded. For additional information, see Download Optimizations, page 20. 3. Select Start. The current contents of the edition are downloaded to the FTP server.
SerVision Embedded Video Gateway System Guide Figure 215: Clear screen Note: To return to the Edition menu, select Done. Configuring Display Options The default display options are defined in the unit’s configuration utility. You can modify these settings using the Config menu, and you can save the new settings in the unit’s configuration.
SerVision Embedded Video Gateway System Guide Figure 216: Config menu Adjusting Camera Brightness and Contrast Initial camera brightness and contrast settings are set in the configuration utility (see Configuring Camera Settings, page 83). You can modify these settings on the monitor, and, if you wish, save the new settings to the unit’s configuration.
SerVision Embedded Video Gateway System Guide Figure 217: Picture Params screen 2. Under Camera, select the number of the camera whose settings you want to modify. Video from this camera is displayed in the upper-right corner of the screen. 3. Under Brightness, select the arrows to the right or left of the slider bar to adjust the brightness, as follows: Single arrows – and : Adjust the brightness in small increments. Double arrows – and : Adjust the brightness in large increments.
SerVision Embedded Video Gateway System Guide To modify the loop interval and screen saver settings: 1. In the Config menu, select TV-Out Params. The TV-Out Params screen opens: Figure 218: TV-Out Params screen 2. Under Switch Delay, select the up arrow to the left of the field or the down arrow to the right of the field to modify the loop interval. This value only affects the full-screen rotating display.
SerVision Embedded Video Gateway System Guide 4. Under Timeout, select the up and down arrows ( and ) to specify the hours and minutes of the screensaver timeout. The screen saver is activated when the mouse has not been moved for this amount of time. 5. When you are finished configuring the switch delay and screen saver settings, exit the menu by selecting one of the following buttons: Done: Return to live video display.
SerVision NOTE: Embedded Video Gateway System Guide Only the five standard banner colors (yellow, orange, black, blue, and red) can be selected directly on the monitor. If you want to select a custom color, you must do so through the unit's configuration utility. For additional information, see Configuring a CCTV Monitor (TV-Out), page 28. To modify the OSD settings: 1. In the Config menu, select OSD Params. The OSD Params screen opens, and lists the various banner display options.
SerVision Embedded Video Gateway System Guide Figure 222: Color selection menu 4. Select the desired color. The banners are displayed in the selected color. Blue banner Figure 223: Blue banner 5. When you have selected the banner color you want, exit the color selection menu by selecting one of the following buttons: Done: Return to live video display. The settings remain in effect until they are manually changed again or until the Video Gateway restarts.
SerVision Embedded Video Gateway System Guide Viewing System Information on the Monitor You can view the following system information on the monitor: Name of the unit Main private IP of the unit Secondary (zero-conf) private IP of the unit Net mask Firmware version To view system information: In the main monitor menu, select Sys info.
SerVision Embedded Video Gateway System Guide Figure 225: PTZ menu 2. Under Camera, select the number of the camera whose PTZ controls you want to use. For example, select 1 to control Camera #1. Note: The list of cameras only includes cameras with PTZ capabilities that are configured to appear in the TVOut display (see Configuring a CCTV Monitor (TV-Out), page 28). 3.
SerVision Embedded Video Gateway System Guide Under Preset, click/tap the Up and Down arrows ( and ) until the number you want to assign to the preset is displayed. Select Set. The location is assigned to the preset number. Recording Status Display If the unit was configured to display the system's recording status in the monitor (see Display Recording Status, page 31), the status is displayed in the lower-right corner of the screen.
SerVision NOTE: Embedded Video Gateway System Guide For information about configuring recording settings, see Video Recording Settings, page 96. When recording is not taking place, either because the recorder is being initialized or because of an error, one of the following status messages is displayed: Status Message Description HD:OK REC:starting Recording is being initialized HD:ERR Hard drive error: The hard drive could not be initialized.
SerVision Embedded Video Gateway System Guide Appendix B: LAN Settings All Video Gateways can connect to a local network (LAN) via an Ethernet cable. When a Video Gateway unit is connected to a LAN, it can connect to other networks through the LAN. For example, if the LAN is connected to the internet, the Video Gateway can connect to the internet through the LAN. This connection enables to Video Gateway to send video and other data to client devices over the internet.
SerVision Embedded Video Gateway System Guide Appendix C: Networks Managed by SerVision Routers MVG and UVG models have built-in SerVision routers. Each of these routers manages a small local network (LAN) that can include up to four devices – the Video Gateway itself and up to three other devices. For example, you could connect a PC and an IP-based cash box to the router, and they would all be part of the unit’s local network.
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