Quick Start Guide

If you run into any errors during connecting or sending images to labels, please refer to the
documentation included in the server. This documentation can be found in the web-GUI of the server
under “Documentation”.
- For problems updating the labels (error code column in labels window) refer to “Update Error
Codes” or (task status column in labels window) refer to “Task Status”
- For connection status problems refer to “Connection Status”
- For label hardware errors (label error column in labels window) refer to “Label Error Codes”
Code
Problem
Solution
1
Label not licensed
The label is not licensed. Import the proper license file
for the label or check for typos in the label id.
3
Label not registered
The label may have been deleted or has never been
registered at all. Register label.
10
Image does not match display size
The size of the image does not match the label’s display
size. Please check the width and height of your image
and look up the display size in pixels for the label. These
sizes have to be equal.
11
Error during image rendering
Check template (wrong or faulty)
12
Error during image conversion
Change format of the image to standard format (e.g.
PNG or BMP)
13
Invalid page
Page not supported by label type, choose a different
page
14
Could not process task because
there are unfinished tasks waiting
for this label
Abort task or wait until unfinished tasks are finished
20
Template not found
Check template directory for missing template file
21
Error during template parsing
Correct template file (Invalid content found)
22
Error during content document
creation
Check server and article record configuration
30
Could not send update because label
has insufficient power to perform
the update
The power status of the label is “Bad”, which means it is
very low on battery that in may not accomplish the
display update. Replace the battery of the label.
62
HTTP communication error with the
access point
The server was not able to send the task to the Access
Point. Please make sure that the Access Point is not
offline (System -> Access Point Status) and there is an
established network connection between Access Point
and Server.
80
Error while writing task to database
Check database connection
92
Task type not supported
Upgrade AP software to process this kind of task