Quick Start Guide
Table Of Contents
- [Introduction]
- 1 Electronic Shelf Labeling – A brief introduction
- 2 The G1 label family
- 3 What’s in your Smart Box?
- [Getting Started]
- 1 Latest Software and Documentation
- 2 Install software
- 3 Start Server and Client
- 4 Connect and configure Access Point AP-2010
- 5 Setup Security
- 6 Register labels
- 7 Start tagging
- 8 Integration
- [Troubleshooting]
- 1 FAQ
- 1.1 Running the ESL Server as a background service
- 1.2 Where can I find the license file for my SmartBox?
- 1.3 Deleting the demo articles
- 1.4 Establish a network configuration when no DHCP is available – Step by step
- 1.5 AP discovering with Bonjour Services
- 1.6 What can I do if the Status LED of the AP-2010 access point doesn’t turn blue?
- 1.7 Labels don’t come online
- 1.8 The encryption does not work
- 1.9 Unlocking labels
- 1.10 Starting Java applications
- 1.11 Encoding problems
- 1.12 Further documentation
- _Ref387048594
- _Ref386612307
- _Ref386612318
- Activati
- _Ref384813549
- _Ref388607844
- _Ref388607849
Quick Start Guide imagotag GmbH
Page 32 of 36
[Troubleshooting]
1 FAQ
If you run into any errors during connecting or sending images to labels, please refer to the
documentation included in the server. This documentation can be found in the AP-2010 web
management interface of the server under “Documentation”.
l For problems updating the labels (error code column in labels window) refer to “Update
Error Codes” or (task status column in labels window) refer to “Task Status”
l For connection status problems refer to “Connection Status”
l For label hardware errors (label error column in labels window) refer to “Label Error Codes”
Code Problem Solution
1 Label not licensed
The label is not licensed. Import the proper license
file for the label or check for typos in the label id.
3 Label not registered
The label may have been deleted or has never been
registered at all. Register label.
10
Image does not match display
size
The size of the image does not match the label’s
display size. Please check the width and height of
your image and look up the display size in pixels
for the label. These sizes have to be equal.
11 Error during image rendering Check template (wrong or faulty)
12 Error during image conversion
Change format of the image to standard format
(e.g. PNG or BMP)
13 Invalid page
Page not supported by label type, choose a
different page
14
Could not process task because
there are unfinished tasks waiting
for this label
Abort task or wait until unfinished tasks are
finished
20 Template not found Check template directory for missing template file
21 Error during template parsing Correct template file (Invalid content found)
22
Error during content document
creation
Check server and article record configuration
30
Could not send update because
label has insufficient power to
perform the update
The power status of the label is “Bad”, which
means it is very low on battery that in may not
accomplish the display update. Replace the battery
of the label.
62
HTTP communication error with
the access point
The server was not able to send the task to the
Access Point. Please make sure that the Access
Point is not offline (System -> Access Point Status)
and there is an established network connection
between Access Point and Server.
80
Error while writing task to
database
Check database connection
92 Task type not supported Upgrade AP software to process this kind of task