User Manual

16
Control and Integration
If the product is not working properly, please check the following troubleshooting hints before you contact customer service:
NOTE: If the above troubleshooting hints do not help you to nd a solution, please contact Séura.
For complete control documentation, please visit
www.seura.com/download-center
• HDBaseT Instructions
• RS232 Protocol
• IR Commands
• Category Pin-Out Diagrams
• Compatible Control Drivers
For additional technical support, please contact Séura at 1-800-957-3872
during regular business hours: M-F 8:00 am - 4:30 pm, Central Time.
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Troubleshooting
Challenge Possible Solution
Will Not Power Up
• Make sure to check that the AC power cable is connected to an outlet and the TV
• Make sure that the power outlet is receiving power
• Try pressing POWER button on the TV to make sure the problem is not the remote.
If the TV turns on, refer to ‘Remote control does not work’ troubleshooting guide.
Remote Control
Not Working
• Make sure that there is known working batteries in the remote and in the correct polarity
• Make sure there are no obstacles in between the IR receiver and the remote (ex. sunlight or tape)
• Try pointing the remote directly at the TV from 5 feet away.
Signal Issue
• Check cable connections to ensure they are connected.
• Plug the video source directly into the display which will remove any potential issues associated with an extender or
matrix switch device. (if applicable)
• Replace cables with known working cables.
• Make sure the connected devices are powered ON.
• Make sure that the TV’s source is on the correct INPUT.
• Power cycle the video source device by unplugging the device and plugging the device back in.
For additional technical support, please contact Séura at 1-800-957-3872
during regular business hours: M-F 8:00 am - 4:30 pm, Central Time.