Use and Care Manual

14
Troubleshooting
Error Codes
Code Acon
- - - Reset the system.
Control system malfunction Please contact customer service.
Voltage irregularity Please contact customer service.
Over-load protection activated Remove weight from desk top until error clears.
Overheat or power supply failure Let desk cool down for 10 minutes before using again
Irregular Hall signal from Motor A
Unplug and re-plug power cord, and reset the desk.
If problem persists, switch motor cables at the control box and reset.
Motor A malfunction
Unplug and re-plug power cord, and reset.
If problem persists, switch motor cables at the control box and reset.
Motor B malfunction
Unplug and re-plug power cord, and reset.
If problem persists, switch motor cables at the control box and reset.
Lose connection or,
irregular Hall signal
Check all cables and make sure they're connected.
Switch motor cables at the control box and reset.
Irregular Hall signal on Motor B
Unplug and re-plug power cord, and reset.
If problem persists, switch motor cables at the control box and reset.
Anti-collision protection activated Remove objects from beneath the desk and reset system.
Safe Mode
Unit will shut-o for 18 minutes after 2 minutes of continuous use to protect
the control box. User may unplug and re-plug the power
cable reactivate the unit.
Problem Acon
Desk does not go up or down and the
controller does not illuminate when any
button is pressed.
Check all connections. Make sure power cord is plugged into the control box
and a power outlet. Press any button on the controller and make sure it illumi-
nates. Reset the desk.
Desk does not go up or down and the
controller illuminates when any
button is pressed.
Unplug the power cord and re-plug after 10 seconds.
Reset the desk. If the problem persists, switch motor cables from one port to
another at control box and reset again.
Columns do not go up evenly.
Unplug the power cord and re-plug after 10 seconds.
Reset the desk. If the problem persists, switch motor cables from one port to
another at control box and reset again.
Desk wobbles excessively.
It is normal that desk moves slightly at standing height when in use. Retighten
all screws and bolts, and adjust leveling feet to make sure table stands level.
HOT is displayed on the panel.
The desk motors are overheated. Stop using the desk for 10 minutes and let
them cool down.
Desk legs are noisy.
It is normal that desk makes noise when the stages move past each other.
Apply silicon-based lubricant if it is unusually noisy.