User's Manual

control’s signal. You should hold the remote control at least 1 foot (.3 meters) away from any of
your network light bulbs.
• Reset the remote control. If the remote control is not functioning correctly but the batteries are
new, then you may have to reset the remote control to its default factory settings. The factory reset
process is as discussed in the Remote Control Operation chapter.
• Replace a lost or broken remote control. If you have an additional remote control that was
previously programmed to be identical to the your original remote control (cloning your original
remote control, as discussed in the Remote Control Operation chapter), then you can use that
clone the same way as your original without losing any of your network or light settings. However, if
you do not have an additional identical remote control, then there is no way to retrieve your settings
from the lost or broken remote control. The only option in this case is to reset your entire lighting
system, as discussed earlier in this chapter.
Problems with the Gateway
Depending on the problem you are having with the Gateway, there are several possible solutions:
• Check cables and power connection. If the Gateway is not functioning and/or the indicator lights
do not light correctly, then double check all of your cables and power connection. Make sure the
Gateway is plugged in to an outlet in your home that is receiving electrical power. Refer to the
Installation chapter for instructions on connecting cables and power.
• Reset the Gateway firmware (software permanently installed on the Gateway). If the Gateway
is not functioning correctly and you have ensured that the cables and power are connected
correctly, you may have to reset the Gateway firmware. You should perform this task only as a last