Warranty

19 1-800-798-7398
TROUBLESHOOTING GUIDE
Vacuum is not picking up debris. No suction or light suction.
(Refer to Maintenance section for more information.)
• Check filters to see if they need cleaning. Follow instructions for rinsing and completely
air-drying the filters before reinserting into the vacuum.
• Dust cup may be full; empty dust cup.
• Check floor nozzle for blockages; clear blockages if required.
• Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
Vacuum lifts area rugs.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• Turn off the unit to disengage the brushroll and restart with the power button.
Brushroll/Soft Roller does not spin.
• If Brushroll Indicator Light on the floor nozzle turns red, the brushroll and/or Soft Roller have
stopped spinning. Immediately turn off and unplug vacuum and remove blockage. Plug the unit into
an electrical outlet and turn on vacuum.
• If Brushroll Indicator Light on the floor nozzle is green, the blockage has been successfully cleared. If
the light is still red, please contact customer service at 1-800-798-7398.
• With the power on, recline the handle, which will automatically turn on the brushrolls.
Vacuum turns o on its own or indicator light flashes red.
This vacuum is equipped with a motor-protective thermostat so the vacuum will shut off if it overheats.
Should this occur, perform the following steps to restart the thermostat:
1. Turn off vacuum and unplug it.
2. Empty dust cup and clean filters (see Maintenance section).
3. Check for blockages on the brushrolls and remove all hair and carpet fibers.
4. Allow unit to cool for a minimum of 45 minutes.
5. Plug in vacuum and turn it on.
WARNING: To reduce the risk of shock and unintended operation, turn o
power and unplug unit before servicing.