User Manual

sharkclean.com
TROUBLESHOOTING
MAINTENANCE
If any error lights are illuminated or flashing on your Shark IQ Robot™, see the error code
chart below:
ERROR CODE SOLUTION
CLEAN (RED) flashing
Robot may be stuck on an obstacle. Move robot to a new location
on a level surface.
DOCK (RED) flashing
Front bumper may be jammed. Clean the bumper and make sure it
moves in and out freely.
CLEAN (BLUE) + DOCK (RED) solid
BotBoundary® error. Move your robot to a flat surface away from
the magnetic boundary strip and try cleaning again.
CLEAN (RED) + DOCK (BLUE) flashing
Cli sensor error. Move your robot to a new location and clean its
cli sensors.
CLEAN (RED) + DOCK (RED) flashing
Robot dust bin needs to be reinstalled. Insert the dust bin until it
clicks in place.
DOCK (RED) + ! (RED) flashing
Side brush is stuck. Remove any debris from around the side
brushes so they move freely.
CLEAN (RED) + DOCK (RED) + ! (RED) flashing
A drive wheel is stuck. Clean the wheels and remove any debris
wrapped around the axles so they can move freely.
CLEAN (RED) + DOCK (BLUE) alternating
Robot is stuck. Move your robot to a new location and make sure
the front bumper moves in and out freely.
CLEAN (BLUE) + ! (RED) flashing
Blockage in brushroll. Remove any debris from around the brushroll
so that it can spin freely.
CLEAN (RED) + DOCK (BLUE) + ! (RED) flashing
Robot has encountered an error while booting. Please turn the
power o and back on.
CLEAN (BLUE) + DOCK (RED) flashing
Make sure your base indicator light turns blue to confirm your robot
is placed on the base correctly.
BATTERY ICON (RED) flashing
Battery is critically low and needs recharging. Please pick up
your robot and place it on the base. Make sure the base indicator
light turns blue to confirm your robot is placed on the base
correctly.
CLEAN (RED) + ! (RED) alternating
Blockage in brushroll. Remove any debris from around the
brushroll so that it can spin freely.
DOCK (RED) FLASHING + ! (RED) solid
Blockage in dust bin. Check base and robot dust bin for clogs. Clear
any debris and reinstall the dust bin, ensuring that it clicks into place.
DOCK (BLUE) + ! (RED) flashing
Robot has encountered an error while charging. Please make sure
you are using the correct power cord for the base.
CLEAN (RED) + ! (RED) flashing
Suction motor failure. Remove and empty the dust bin, clean the
filters, and remove blockages.
CLEAN (BLUE) + DOCK (RED) + ! (RED) flashing
Wheel motor encoder failure. Please contact Shark Customer
Service at 1-888-228-5531.
For all other issues, please call Customer Service at 1-888-228-5531.
CAUTION: Turn o power before performing any maintenance.