Troubleshooting Guide

4. Reset the router. This step often helps to reset all connections and allows for all devices
to rejoin.
NOTE: Factory reset instructions are available in the device manufacturer user manual.
6 How do I connect to a hidden network?
Shark® robots support 2.4 GHz networks. To connect your robot to a hidden network, you will
need to type the name (SSID) of the hidden network instead of choosing it from the list
displayed in the SharkClean® mobile app during the onboarding process. Make sure to enter
the correct SSID & password (both case-sensitive) to access your router/home network.
7 Check for interference:
Many consumer devices use a 2.4 GHz frequency, and they can interfere with the Wi-Fi signal
from your robot. Turn off those devices if you encounter connection issues.
Here are some products that may use this frequency:
• Baby monitors • Remote control toys • Wireless video and audio equipment • Microwave
ovens • Wireless keyboard and computer mice • A neighbor’s Wi-Fi Access Point can also be a
source of interference.
A Wi-Fi analyzer app can identify interference. If Wi-Fi interference is identified, change the Wi-
Fi channel. NOTE: To change the channel of a Wi-Fi Access Point, please refer to the Wi-Fi
Access Point user manual.
8 Troubleshoot the initial device setup
A number of things can go wrong when you initially set up your robot. Follow these steps to
troubleshoot the setup.
• To avoid unforeseen environmental issues, set up the robot dock within 10 feet of the
Wi-Fi Access Point, and in the same room, if possible.
• Do not place the robot or dock less than one foot away from the Wi-Fi Access Point.
Doing so may result in oversaturation of the Wi-Fi receivers.
• Once this initial setup is successfully completed, you can move the robot dock to a
different location.
• Once the dock is installed at its final location, make sure that the robot can connect to
the Wi-Fi Access point from there.