Warranty Guide

LIMITED WARRANTY
SharkBite
®
and Cash Acme
®
Products
WHAT DOES THIS WARRANTY COVER?
Subject to conditions outlined in this statement, RWC (in the USA, Reliance
Worldwide Corporation and in Canada, Reliance Worldwide Corporation
(Canada) Inc.) warrants to owners of real property in the United States and
Canada that SharkBite and Cash Acme products, when used and installed in
accordance with the requirements set forth, shall be free from defects in
material and workmanship for the applicable Warranty Period. This Limited
Warranty is in effect for installations made after January 1, 2016 and is
applicable to products installed in the country in which they were purchased.
Proof of purchase is required to validate the Warranty Period. If proof of
purchase is not available, the Warranty Period commencement shall default to
the date of manufacture for each product. If the product suspected of a
defect does not have a clear date of manufacture on it, a proof of purchase
will be required.
WHAT ARE THE CONDITIONS OF THIS WARRANTY?
1. All products must be installed in accordance with all then applicable
codes, good plumbing practice, in accordance with any local, state,
provincial or federal requirements, and installed in a potable water or
radiant heating application unless a non-potable water service is
specifically allowed for in the pertinent product literature.
2. The installer must use construction techniques compliant with then
applicable codes to install the product and use the product within the
design parameters specified in any installation guidelines and technical
notes for the applicable system. This shall include field pressure
testing prior to concealing with concrete or by other means and
wrapping any brass fitting when buried. Failure to install RWC
products according to manufacturer’s installation instruction will void all
applicable warranties and may result in severe water damage.
3. Products must at all times be used in a manner consistent with their
intended use and be used in installations and environments acceptable to
their material and design specifications, including not being installed in a
system that may operate at temperatures or at pressures that exceed
the approved ratings which can be found on the product, packaging or
installation instructions.
4. Additional product specific conditions of this Limited Warranty and the
Warranty Period are documented in the section entitled “HOW LONG
DOES THE LIMITED WARRANTY COVERAGE LAST AND WHAT
OTHER SPECIFIC CONDITIONS EXIST FOR EACH PRODUCT?”. A
condition for SharkBite Connection Systems is that the product must be
installed by a licensed professional plumbing contractor.
5. Without limiting the foregoing, this Limited Warranty does not apply and
you do not have a right of reimbursement if the product failure or
resulting damage is caused by: (a) evidence of tampering, mishandling,
neglect, abuse, accidental damage, freeze damage (it is expressly
understood that failure as a result of any freezing fluids within the pipes
does not constitute a defect in material or workmanship and shall not
be covered by this warranty) or unauthorized modifications or repairs
that cause damage to warranted products; (b) exposure to harmful,
unauthorized, or unanticipated chemicals or substances or corrosive
water conditions; (c) exposure to ultraviolet light; (d) faulty installation
including failure to follow proper burial instructions; (e) damage from
abnormal operating conditions including exposure pressures and
temperatures beyond the specified operating range; (f) failure to
properly test and pass common testing methods (including pressure
testing) after the installation and before the product or system is put in
service; (g) components not manufactured or sold by RWC; or (h) acts
of nature such as earthquakes, fire, flood or lightning.
6. Although RWC provides a plumbing system to facilitate a complete
installation, other manufacturers pipe and/or fittings may be installed in
any given installation provided manufacturing of the pipe and/or fittings
demonstrates compliance with the applicable ASTM/CSA standards,
and the product has been certified by a recognized third-party testing
agency. The RWC product in the given installation will continue to be
covered under this Limited Warranty although limits on Warranty Period
may apply. RWC will be responsible only for proven defects in material
or workmanship in RWC products. Problems in products manufactured
by another company should be reported to that manufacturer.
HOW DO YOU GET SERVICE?
In order to be eligible for service under this Limited Warranty you must return
the defective product to RWC for inspection and testing within thirty (30) days
after detection of alleged failure or defect occurring within applicable
Warranty Period (with shipping charges prepaid) to the original place of
purchase. If the alleged defect involves a connection or joint with a RWC
product, the fitting must be returned with a section of the pipe still inserted.
You must include the model number of the product (if available), the original
date of purchase, proof of purchase and the nature of the alleged product
failure or defect. Products returned without shipping charges prepaid will be
refused. For questions or inquiries, in the U.S. call 1(877)700-4242 and in
Canada 1(888)820-0120.
WHAT WILL RWC DO?
If, after inspection, we find that a product covered by this Limited Warranty
has failed due to a defect in material or workmanship during the specified
Warranty Period, we will repair or replace, at our sole option, free of charge,
the defective product during normal working hours and through a place of
business as determined by RWC.
Notwithstanding anything to the contrary in this Limited Warranty, if RWC
determines that any damages to the real property in which a defective
product was installed were the direct result of a leak or failure caused by a
defect in material or workmanship in any RWC product covered by this
Limited Warranty and occurring within the first ten years after date of
purchase or during the applicable Warranty Period, whichever is shorter, and
if reasonable steps were taken to promptly limit or stop the effects of such
leak or failure as soon as it was discovered, then RWC will reimburse the
property owner for the reasonable costs of repairing or replacing such
damaged real property to include flooring, drywall and painting and other real
property damaged by the leak directly caused by the allegedly defective
RWC product. Except as specified above or otherwise specifically
authorized in writing by RWC, RWC shall not pay for any costs or expenses
for transportation, relocation, labor, repairs or any other work associated with
removing and/or returning failed or defective products or installing
replacement products.
This shall constitute the sole and exclusive remedy for any defective product.
WHAT DOES THIS LIMITED WARRANTY NOT COVER?
RWC shall not be responsible for any other incidental, indirect, contingent,
special or consequential damages, including without limitation, economic loss,
lost profits or the cost of repairing or replacing other property which is
damaged if these warranted products do not work properly, other costs
resulting from labor charges, delays, vandalism, negligence, fouling caused
by foreign material, damage from adverse water conditions, adverse chemical
environments, or any other circumstances over which RWC has no control.
This limitation applies even if RWC could have foreseen or has been advised
of the possibility of these damages. This Limited Warranty shall be invalidated
by any abuse, misuse, misapplication or improper installation of the product.
Any remaining warranty coverage may not be assigned or transferred after
the period ending ten years following the installation. RWC does not
guarantee or in any way warrant the integrity or workmanship of the
contractor/installer.
MISCELLANEOUS
Some States/Provinces do not allow limitations on how long an implied
warranty lasts, and some States/Provinces do not allow the exclusion or
limitation of incidental or consequential damages. Therefore, the above
limitations may not apply to you. This Limited Warranty gives you specific
legal rights, and you may have other rights that vary from State/Province to
State/Province. You should consult applicable State/Provincial laws to
determine your rights.
SO FAR AS IS CONSISTENT WITH APPLICABLE STATE/
PROVINCAL/FEDERAL LAW, THE EXPRESS WARRANTY SET FORTH
HEREIN IS THE ONLY WARRANTY GIVEN BY RWC WITH RESPECT TO
THE SHARKBITE
®
AND CASH ACME
®
PRODUCTS AND RWC MAKES
NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, AND HEREBY