Buying Guide
63sharkbite.com
WHAT DOES THIS WARRANTY COVER?
Subject to conditions outlined in this statement,
RWC (in the USA, Reliance Worldwide Corporation
and in Canada, Reliance Worldwide Corporation
(Canada) Inc.) warrants to owners of real property
in the United States and Canada that SharkBite
and Cash Acme products, when used and
installed in accordance with the requirements set
forth, shall be free from defects in material and
workmanship for the applicable Warranty Period.
This Limited Warranty is in effect for installations
made after January 1, 2018 and is applicable to
products installed in the country in which they were
purchased.
Proof of purchase is required to validate the
Warranty Period. If proof of purchase is not
available, the Warranty Period commencement
shall default to the date of manufacture for each
product. If the product suspected of a defect does
not have a clear date of manufacture on it, a proof
of purchase will be required.
WHAT ARE THE CONDITIONS
OF THIS WARRANTY?
1. All products must be installed in accordance with
all then applicable codes, good plumbing practice,
in accordance with any local, state, provincial or
federal requirements, and installed in a potable
water or radiant heating application unless a non-
potable water service is specifically allowed for in
the pertinent product literature.
2. The installer must use construction techniques
compliant with then applicable codes to install
the product and use the product within the design
parameters specified in any installation guidelines
and technical notes for the applicable system.
This shall include field pressure testing prior to
concealing with concrete or by other means and
wrapping any brass fitting when buried. Failure to
install RWC products according to manufacturer’s
installation instruction will void all applicable
warranties and may result in severe water damage.
3. Products must at all times be used in a manner
consistent with their intended use and be used
in installations and environments acceptable to
their material and design specifications, including
not being installed in a system that may operate
at temperatures or at pressures that exceed
the approved ratings which can be found on the
product, packaging or installation instructions.
4. Additional product specific conditions of
this Limited Warranty and the Warranty
Period are documented in the section entitled.
How long does the limited warranty coverage
last and what other specific conditions exist
for each product?
5. Without limiting the foregoing, this Limited
Warranty does not apply and you do not
have a right of reimbursement if the product
failure or resulting damage is caused by: (a)
evidence of tampering, mishandling, neglect,
abuse, accidental damage, freeze damage (it
is expressly understood that failure as a result
of any freezing fluids within the pipes does not
constitute a defect in material or workmanship
and shall not be covered by this warranty) or
unauthorized modifications or repairs that cause
damage to warranted products; (b) exposure
to harmful, unauthorized, or unanticipated
chemicals or substances or corrosive water
conditions; (c) exposure to ultraviolet light; (d)
faulty installation including failure to follow
proper burial instructions; (e) damage from
abnormal operating conditions including exposure
pressures and temperatures beyond the specified
operating range; (f) failure to properly test
and pass common testing methods (including
pressure testing) after the installation and
before the product or system is put in service; (g)
components not manufactured or sold by RWC; or
(h) acts of nature such as earthquakes, fire, flood
or lightning.
6. Although RWC provides a plumbing system
to facilitate a complete installation, other
manufacturers pipe and/or fittings may be
installed in any given installation provided
manufacturing of the pipe and/or fittings
demonstrates compliance with the applicable
ASTM/CSA standards, and the product has
been certified by a recognized third-party
testing agency. The RWC product in the given
installation will continue to be covered under this
Limited Warranty although limits on Warranty
Period may apply. RWC will be responsible only
for proven defects in material or workmanship
in RWC products. Problems in products
manufactured by another company should be
reported to that manufacturer.
HOW DO YOU GET SERVICE?
In order to be eligible for service under this Limited
Warranty you must return the defective product to
RWC for inspection and testing within thirty (30) days
after detection of alleged failure or defect occurring
within applicable Warranty Period (with shipping
charges prepaid) to the original place of purchase. If
the alleged defect involves a connection or joint with
a RWC product, the fitting must be returned with a
section of the pipe still inserted. You must include
the model number of the product (if available), the
original date of purchase, proof of purchase and
the nature of the alleged product failure or defect.
Products returned without shipping charges prepaid
will be refused. For questions or inquiries, in the U.S.
call 1(877)700-4242 and in Canada 1(888)820-0120.
WHAT WILL RWC DO?
If, after inspection, we find that a product covered
by this Limited Warranty has failed due to a defect
in material or workmanship during the specified
Warranty Period, we will repair or replace, at our
sole option, free of charge, the defective product
during normal working hours and through a place of
business as determined by RWC.
Not withstanding anything to the contrary in this
Limited Warranty, if RWC determines that any
damages to the real property in which a defective
product was installed were the direct result of a
leak or failure caused by a defect in material or
workmanship in any RWC product covered by
this Limited Warranty and occurring within the
first ten years after date of purchase or during the
applicable Warranty Period, whichever is shorter,
and if reasonable steps were taken to promptly limit
or stop the effects of such leak or failure as soon
as it was discovered, then RWC will reimburse the
property owner for the reasonable costs of repairing
or replacing such damaged real property to include
flooring, drywall and painting and other real property
damaged by the leak directly caused by the allegedly
defective RWC product when the RWC SharkBite
Connection System product was installed by a
licensed professional plumbing contractor. Except as
specified above or otherwise specifically authorized
in writing by RWC, RWC shall not pay for any costs or
expenses for transportation, relocation, labor, repairs
or any other work associated with removing and/
or returning failed or defective products or installing
replacement products.
This shall constitute the sole and exclusive remedy
for any defective product.
WHAT DOES THIS LIMITED WARRANTY
NOT COVER?
RWC shall not be responsible for any other incidental,
indirect, contingent, special or consequential
damages, including without limitation, economic
loss, lost profits or the cost of repairing or replacing
other property which is damaged if these warranted
products do not work properly, other costs resulting
from labor charges, delays, vandalism, negligence,
fouling caused by foreign material, damage from
adverse water conditions, adverse chemical
environments, or any other circumstances over which
RWC has no control. This limitation applies even
if RWC could have foreseen or has been advised
of the possibility of these damages. This Limited
Warranty shall be invalidated by any abuse, misuse,
misapplication or improper installation of the
product. Any remaining warranty coverage may not
be assigned or transferred after the period ending
ten years following the installation. RWC does not
guarantee or in any way warrant the integrity or
workmanship of the contractor/installer.
MISCELLANEOUS
Some States/Provinces do not allow limitations
on how long an implied warranty lasts, and some
States/Provinces do not allow the exclusion or
limitation of incidental or consequential damages.
Therefore, the above limitations may not apply
to you. This Limited Warranty gives you specific
legal rights, and you may have other rights that
vary from State/Province to State/Province. You
should consult applicable State/Provincial laws to
determine your rights.
So far as is consistent with applicable state/
provincial/federal law, the express warranty
set forth herein is the only warranty given by rwc
with respect to the SharkBite® and CashAcme®
products and RWC makes no other warranties,
expressed or implied, and hereby specifically
disclaims all other warranties, expressed or
implied, including but not limited to the implied
warranties of merchantability and fitness for a
particular purpose.
This Limited Warranty and any claims arising from
breach of contract, breach of warranty, tort, or
any other claim arising from sale or use of RWC’s
products shall be governed and construed under the
laws of the State of Georgia. No action on the part of
RWC under this Limited Warranty shall be construed
as an admission of liability of that the product is not
fit for its intended use.
SharkBite, Cash Acme, and HoldRite Products
Limited
Warranty
Fast.
Ecient.
Reliable.