Specifications

MX-3610N TROUBLESHOOTING 6 – 15
E7-42 Image data trouble (Scanner
expansion PWB (ACRE) ASIC)
E7-46 Image data decode error (Scanner
expansion PWB (ACRE) ASIC)
E7-48 Scanner expansion PWB (ACRE) ASIC
memory error
E7-49 Water Mark data error
E7-50 Combination error between PWB and
firmware (PCU PWB detection)
E7-55 PCU PWB information sum error
E7-60 Combination error between PWB and
firmware (MFPC PWB detection)
E7-61 Combination error between the MFPC
PWB and the PCU PWB (MFPC PWB
detection)
E7-65 MFP EEPROM sum check error
Trouble content
Detail MFP
Cause An image data error occurs.
An image data send error occurs.
Scanner expansion PWB (ACRE) connection trouble.
Scanner expansion PWB (ACRE) trouble.
MFPC PWB trouble.
Check & Remedy Check connection of the scanner expansion PWB
(ACRE).
Check the scanner expansion PWB (ACRE), and
replace if necessary.
Check the MFPC PWB, and replace if necessary.
Trouble content
Detail MFP
Cause A decode error occurs while high compression PDF
images are made. (garbled data)
Scanner expansion PWB (ACRE) connection trouble.
Scanner expansion PWB (ACRE) trouble.
MFPC PWB trouble.
Check & Remedy Check connection of the scanner expansion PWB
(ACRE).
Check the scanner expansion PWB (ACRE), and
replace if necessary.
Check the MFPC PWB, and replace if necessary.
Trouble content • DDR calibration error
• DIMM insertion trouble, etc.
Detail MFP
Cause Scanner expansion PWB (ACRE) DIMM trouble,
memory slot trouble.
Scanner expansion PWB (ACRE) DIMM insertion
trouble.
Scanner expansion PWB (ACRE) connection trouble.
Scanner expansion PWB (ACRE) trouble.
MFPC PWB trouble.
Check & Remedy Check insertion of the scanner expansion PWB
(ACRE) DIMM memory.
Check the scanner expansion PWB (ACRE) DIMM
memory, and replace if necessary.
Check connection of the scanner expansion PWB
(ACRE).
Check the scanner expansion PWB (ACRE), and
replace if necessary.
Check the MFPC PWB, and replace if necessary.
Trouble content
Detail MFP
Cause Watermark data trouble.
HDD trouble.
Check & Remedy Use SIM49-5 to upload the watermark data.
Replace the HDD.
Trouble content
Detail PCU
Cause A PWB/firmware/LSU which is not compatible with
the machine specifications is detected.
PCU PWB trouble
LSU trouble
Check & Remedy Check the kind and the version of the firmware.
Check or replace the LSU.
Check or replace the PCU PWB.
Trouble content PCU EEPROM PWB information sum error
Detail PCU
Cause PCU EEPROM sum check error.
PCU EEPROM trouble.
PCU EEPROM contact trouble.
Check & Remedy Replace the PCU PWB.
Replace the PCU EEPROM.
Trouble content
Detail MFP
Cause A PWB/firmware which is not compatible with the
machine specifications is detected in the MFPC
PWB.
MFPC PWB trouble.
Check & Remedy Check the kind and the version of the firmware.
Check or replace the MFPC PWB.
Trouble content
Detail MFP
Cause Combination error between the MFPC PWB and the
PCU PWB.
MFPC PWB trouble.
PCU PWB trouble.
Check & Remedy Check the combination between the MFPC PWB and
the PCU PWB.
Replace the MFPC PWB.
Replace the PCU PWB.
Trouble content
Detail MFP
Cause MFPC PWB EEPROM trouble.
MFPC PWB EEPROM contact trouble.
Check & Remedy Replace the MFPC PWB.
Replace the MFPC PWB EEPROM.