Brother Laser Printer HL-1030/1240/1250 User’s Guide Please read this manual thoroughly before using the printer. You can print or view this manual from the CD-ROM at any time, please keep the CD-ROM in a convenient place for quick and easy reference at all times.
TABLE OF CONTENTS TABLE OF CONTENTS Definitions of Warnings, Cautions, and Notes To Use the Printer Safely Shipment of the Printer For technical and operational assistance (For USA & CANADA Only) CHAPTER1 ABOUT THIS PRINTER What is included in the carton ................................. 1-1 Components ...............................................................................1-1 About your printer ................................................... 1-2 Features of your printer ......................
CHAPTER 2 OPTIONS Optional Accessories and Supplies.......................... 2-1 The Lower Tray unit (For HL-1250 Only) .............. 2-2 How to use the SERIAL INTERFACE (RS-100M) Connection (For HL-1250 Only) ............................ 2-3 How to select the RS-422A (Apple) or RS-232C (IBM) Serial Interface (For HL-1250 Only) ...................................................2-4 How to set the Serial Interface Parameters................................2-5 How to connect the Serial Interface Cable......
TABLE OF CONTENTS CHAPTER 4 TROUBLESHOOTING Identifying your problem ................................ ........ 4-1 Control Panel Indications ................................ ........ 4-2 Operator calls and how to clear them........................................ 4-2 Service call indications..............................................................4-4 Error messages in the Status Monitor...................... 4-6 Error message printouts................................ ........... 4-8 Paper Handling...
APPENDIX Printer Technical Specifications............................. A-1 Printing ..................................................................................... A-1 Functions .................................................................................. A-3 Electrical and Mechanical ........................................................ A-4 Parallel Interface Specifications ............................. A-5 USB (Universal Serial Bus) Interface (HL-1240/1250 Only) ............................
TABLE OF CONTENTS Definitions of Warnings, Cautions, and Notes The following conventions are used in this User’s Guide: Warning Indicates warnings that must be observed to prevent possible personal injury. ! Caution Indicates cautions that must be observed to use the printer properly or prevent damage to the printer. ✒ Note Indicates notes and useful tips to remember when using the printer.
Shipment of the Printer If for any reason you must ship your Printer, carefully package the Printer to avoid any damage during transit. It is recommended that you save and use the original packaging. The Printer should also be adequately insured with the carrier. ! Caution When shipping the Printer, the DRUM UNIT assembly including the TONER CARTRIDGE must be removed from the Printer and placed in the plastic bag.
TABLE OF CONTENTS (For USA & CANADA Only) For technical and operational assistance, please call: In USA 1-800-276-7746 (within US) In CANADA 1-800-853-6660 514-685-6464 (within Montreal) If you have comments or suggestions, please write us at: In USA Printer Customer Support Brother International Corporation 15 Musick Irvine, CA 92618 In CANADA Brother International Corporation (Canada), Ltd. - Marketing Dept.
CHAPTER 1 ABOUT THIS PRINTER CHAPTER1 ABOUT THIS PRINTER What is included in the carton Components When you unpack the printer, check to see that you have all of the following parts: Drum unit assembly (with toner cartridge included) AC power cord Printer Documents CD-ROM Floppy disk Fig. 1-1 Components in the Printer Carton Components may differ from one country to another.
About your printer Face down output tray Tray extension flap Manual feed slot Control panel Paper cassette Front cover Manual feed paper guides Fig. 1-2 Front View Modular jack for lower tray unit Rear cover Rear cover Power switch Power switch AC power inlet Parallel Interface connector AC power inlet Parallel interface connector USB (Universal Serial Bus Interface) connector (HL-12401250 Only) Fig. 1-3 HL-1030/1240 Rear View Fig.
CHAPTER 1 ABOUT THIS PRINTER Features of your printer ❏ High Resolution and Fast Printing Speed HL-1030 : True 600 x 600 dots per inch (dpi) (GDI mode), with microfine toner and up to 10 pages per minute (ppm) print speed (A4 or Letter paper). HL-1240 : True 600 x 600 dots per inch (dpi) (GDI mode), True 300 x 300 dots per inch (dpi) (PCL mode) with microfine toner and up to 12 pages per minute (ppm) print speed (A4 or Letter paper).
❏ Quick Print Setup You can easily make changes to settings which you need to change frequently in a small selection window on your screen. ❏ Remote Printer Console Program for DOS (For HL-1240/1250 Only) The Remote Printer Console (RPC) utility program is available on the CD-ROM supplied with your printer. When you operate your computer in a DOS (Disk Operating System) environment, this program allows you to easily change the default settings of the printer such as fonts, page setup, and emulations.
CHAPTER 1 ABOUT THIS PRINTER ❏ USB Interface (For Windows 98, iMac and Power Macintosh G3 with USB users Only) (For HL-1240/1250 Only) This printer can be connected using the USB (Universal Serial Bus) Interface to a PC which has a USB interface. Drivers to allow you to use the USB port are provided on the CD-ROM supplied with the printer. ❏ High Resolution Control & Advanced Photoscale Technology (For HL-1250 Only) High resolution control (HRC) technology provides clear and crisp printouts.
❏ Environment-Friendly Economy Printing Mode This feature will cut your printing cost by saving toner. It is useful to obtain draft copies for proof-reading. You can select from two economy modes—25% toner saving and 50% toner saving—through the Windows printer driver supplied with your printer. Sleep Mode (Power Save Mode) When the printer is not used for a certain period of time, sleep mode automatically reduces power consumption.
CHAPTER 1 ABOUT THIS PRINTER What printer options are available ❏ External Print Server (Brother NC-2010p) An optional Network print server Brother NC-2010p is available, which allows your printer to be connected to your Network via the parallel interface. See “What is the Brother print server (NC-2010p)” in Chapter 2 Lower Tray Unit (LT-400) (HL-1250 Only) A lower tray unit expands the paper source capacity. You can load extra paper and switch between the upper and lower paper sources automatically.
Place the printer Please take note of the following before using the printer. Power Supply • Use the printer within the specified power range. AC power: ±10% of the rated power voltage in your country Frequency: 50 Hz (220 V– 240 V) or 50/60 Hz (110–120 V) Check the rating plate on the back of the printer for your model’s specification. • The power cord, including extensions, should not exceed 5 meters (16.5 feet).
CHAPTER 1 ABOUT THIS PRINTER System Requirements for the Brother Printing Solution for Windows Check the following system requirements to setup and operate the printer in Brother Printing Solution for Windows: • IBM PC or compatible with 80486 SX or higher microprocessor • 10 MB of space available on your hard disk for the printer driver and all fonts • Microsoft Windows 3.1/3.11, Windows 95/98 or Windows NT 4.
What kind of paper can I use Media Type Paper cassette (standard) Paper type cut sheet Manual feed slot Transparencies cut sheet envelope organizer Transparencies Labels other sizes Optional lower paper cassette (For HL-1250 Only) cut sheet Paper size letter, A4, ISO B5, Executive, A5, A6, and legal (US and Canada Only) A4, Letter letter, A4, B5 (JIS/ISO), Executive, A5, A6, legal COM 10, Monarch, C5, DL and ISO B5 ® Day-Timer J, K, L A4, Letter A4, Letter 70-216 x 116-356 mm, 2.75-8.5 x 4.
CHAPTER 1 ABOUT THIS PRINTER Note • We recommend you use labels or transparencies which are designed for use in laser printers. • The printing speed may change, depending on the paper size and the media type in use, in order to avoid damage to the printer. Paper Capacity Upper Paper Cassette A4/Letter paper: Approx. 250 sheets of 80 g/m (21 lb.) Transparencies 10 sheets 2 Up to 27 mm (1.06 inch) in height (up to the mark) Face down printing into the output tray A4/Letter paper: 2 Approx.
Remarks It is recommended that you test paper, especially special sizes and types of paper and heavy paper, on this printer before purchasing large quantities. Avoid using coated paper, such as vinyl coated paper. Avoid using preprinted or highly textured paper. Use a recommended type of paper, especially plain paper and transparencies, for optimum printing. For more information on paper specifications, consult your nearest authorized sales representative or the place you purchased your printer.
CHAPTER 1 ABOUT THIS PRINTER Special Paper Before using paper with holes, such as organizer sheets, you must fan the stack well to avoid paper jams and misfeeds. Do not use organizer sheets that are stuck together. The glue that is used might cause damage to the printer. Before using any paper, make sure that it is not curled. If it is, you should straighten the paper as much as possible. Feeding curled paper can cause paper jams and misfeeds. Fig.
Envelopes The following types of envelopes are not recommended for use. • • • • • • • • • • Damaged, curled, wrinkled, or irregularly shaped envelopes Extremely shiny or highly textured envelopes Envelopes with clasps Envelopes with self-adhesive closures Envelopes of baggy construction Envelopes not sharply creased Embossed envelopes Envelopes already printed by a laser printer Envelopes pre-printed on the inside Envelopes that cannot be arranged uniformly when placed in a pile Fig.
CHAPTER 1 ABOUT THIS PRINTER How to load paper into the Paper Cassette 1. Pull the paper cassette completely out of the printer. Fig. 1-8 Pull out the paper cassette 2. Adjust the paper guides at the right and rear of the paper cassette to match the paper size you want to load. Make sure that the tip of the paper guides fit into the slots correctly. Fig.
3. Load paper into the paper cassette. Make sure that the paper is flat in the cassette at all four corners. Fig. 1-10 Load the paper Note 2 Do not load more than 250 sheets of paper (80 g/m ) in the cassette, or paper jams may occur. Paper should be loaded up to the lines on the sliding guide. Fig.
CHAPTER 1 ABOUT THIS PRINTER 4. Install the paper cassette into the printer. Make sure it is inserted fully into the printer. Note • Extend the Output tray extension flap to prevent the paper from sliding off the face down output tray. Fig. 1-12 Extend the Output tray extension flap • We recommend that you remove printed pages immediately after printing if you choose not to extend the Output tray extension flap. ! Caution Remove each sheet immediately especially when you use transparencies.
How to load a sheet of paper manually Note • Insert the paper into the manual feed slot using both hands. • The printer turns the manual feed mode on automatically when you insert paper into the manual feed slot. 2 • If the paper you are printing is between A4 and A6 in size, and between 64 g/m 2 and 105 g/m we recommend that you use the paper cassette. You may also view the technique of loading one sheet of paper manually in the instructional video on the supplied CD-ROM.
CHAPTER 1 ABOUT THIS PRINTER 1. Select manual feed mode in the printer driver.
Fig. 1-14 Select manual feed mode 2. Send the print data to the printer. Note A “NO PAPER” message is shown in the Status Monitor until you insert a sheet of paper into the manual feed slot. Drum Ready Paper Alarm Toner Data Fig.
CHAPTER 1 ABOUT THIS PRINTER 3. Set the width of the manual feed slot paper guides using both hands to the paper width to be used. Fig. 1-16 Set the width of the manual feed slot paper guides 4. Insert the paper into the manual feed slot with both hands until the front edge of the paper touches the paper feed roller. Hold the paper in this position until the printer feeds the paper in automatically a short distance and then let go of the paper. Fig. 1-17 Insert the paper 5.
To print on thicker paper and card The printer has a straight paper path from the manual feed slot to the rear of the printer when the rear cover is lifted upwards. Use this paper feed and output method when you want to print on thicker paper or card. 1. Select manual feed mode in the printer driver. 2. Lift up the rear cover at the rear of the printer. Fig. 1-18 Lift up the rear cover 3. Send the print data as usual.
CHAPTER 1 ABOUT THIS PRINTER 4. 5. 6. 7. Set the width of the manual feed paper guides using both hands to the paper width you want to use. Insert the paper into the manual feed slot with both hands until the front edge of the paper touches the paper feed roller. Hold the paper in this position until the printer feeds the paper in automatically a short distance and then let go of the paper. After the printer ejects the printed page, insert the next sheet of paper as in step 5 above.
How to print on both sides of the paper (Manual Duplexing) The supplied printer drivers for Windows 95/98, Windows 3.1 and Windows NT 4.0 all enable manual duplex printing. For more information about how to make the settings, see the Help text in the printer driver. Guidelines for printing on both sides of the paper 1 It may cause wrinkling if the paper is too thin. 2 If paper is curled, straighten it and then set it into the paper cassette. 3 The paper type should be regular paper.
CHAPTER 1 ABOUT THIS PRINTER To print on both sides of the paper from the paper cassette 1. 2. 3. Select the required manual duplex printing mode from the driver. The printer will automatically print all the even numbered pages on one side of the paper first. Remove the printed even numbered pages from the output tray and re-insert them into the paper cassette, loading the paper with the side to be printed (blank side) face down, and the top edge toward you.
To print on both sides of the paper from the manual feed slot ! Caution • Before re-inserting the sheets, you have to straighten them, or you may get paper feed errors. • The use of very thin or very thick paper is not recommended. • When you use the Manual Duplex function, it is possible that paper jams may occur or print quality might not be satisfactory. If a paper jam has occurred, please refer to “PAPER JAMS and how to clear them” in Chapter 4. 1. 2. 3.
CHAPTER 1 ABOUT THIS PRINTER What do the LED indications mean This section refers to the following LED and button on the printer control panel. The LED indications as shown in the table below are used in the illustrations in this chapter. ❍ LED is Off LED is Blinking LED is On Drum Ready Paper Alarm Toner Data Fig. 1-23 LEDs and Button on the Control Panel ✒ Note When the power switch is off or the printer is in sleep mode, all LEDs including the Ready LED are off.
Ready (Paper) LED indications The Ready LED indicates the current status of the printer. LED Off ❍ Blinking On Printer status The power switch is off or the printer is in sleep mode. If the printer is in sleep mode, it will wake up automatically when it receives data or when you press the control panel button. (Blinking at 1 second intervals) The printer is warming up. (Blinking at 2 seconds intervals) The printer is cooling down and stops printing until the internal temperature of the printer lowers.
CHAPTER 1 ABOUT THIS PRINTER Data (Toner) LED indications The Data LED indicates the current status of the print data process. LED Off ❍ Blinking On Printer status The printer has no print data. The printer is receiving data from the computer or the printer is processing data in memory. Print data remains in the printer memory. If the Data LED is on for a long period of time and nothing has printed, you need to press the button to print the remaining data.
This LED also works as the Toner LED with the Alarm LED. They blink simultaneously to indicate a toner error. See “How to replace the Toner cartridge” in Chapter 3 . LED Error Toner low Action Indicates that the toner cartridge is nearly empty. Purchase a new toner cartridge and have it ready for when Toner empty is indicated. Toner empty Replace the toner cartridge with a new one referring to Chapter 3.
CHAPTER 1 ABOUT THIS PRINTER Drum LED indications The Drum LED indicates the Drum unit is nearly at the end of its life. LED Off Printer status The drum unit can be used. ❍ On ● The drum unit is nearly at the end of its life. We recommend you to obtain a new drum unit to replace the current one. See “How to replace the drum unit” in Chapter 3. Alarm LED indications The Alarm LED blinks (with no other LEDs) to indicate a printer error status such as “COVER OPEN” or “MEMORY FULL.
Control Panel Button Operations The control panel button is used for the following purposes depending on the situation. Cancel Printing If you press the button during printing, the printer immediately stops printing and ejects the paper. Wake-Up If the printer is in sleep mode, pressing the button wakes it up into the ready state. It will take up to 45 seconds for the printer to go into the Ready state. Form Feed If the Data LED is on, press the button.
CHAPTER 1 ABOUT THIS PRINTER Other Control Features The printer has the following useful features: Sleep Mode When the printer does not receive data for a certain period of time (timeout), it enters sleep mode. Sleep mode acts as though the printer was turned off. The default timeout is 5 minutes and it is automatically adjusted to the most suitable time-out setting depending on the frequency of your printer use (Intelligent Sleep Mode).
Test Print Mode The printer has the following test print modes. Follow these steps: 1. 2. Make sure that the front cover is closed. Hold down the control panel button and turn on the power switch. Keep the button depressed until the Drum LED comes on. The Drum LED illuminates to indicate that the printer is in the test print mode. 3.
CHAPTER 2 OPTIONS CHAPTER2 OPTIONS Optional Accessories and Supplies This printer has the following optional accessories and supplies, and you can increase the capabilities of the printer with these items.
The Lower Tray unit (For HL-1250 Only) The lower tray unit is an optional device that functions as a third paper source. It 2 can contain a maximum of 250 sheets of paper (80 g/m ). To obtain the optional lower tray unit, please consult the dealer or store where you purchased the printer. Fig. 2-1 Loading Paper in the Lower Tray Unit With the lower tray unit installed, load paper into the lower paper cassette in exactly the same way as you load paper in the upper paper cassette.
CHAPTER 2 OPTIONS How to use the SERIAL INTERFACE (RS-100M) Connection (For HL-1250 Only) To connect the printer to a DOS computer with a serial interface or to an Apple Macintosh computer with a serial interface, you need to install the optional serial interface board (RS-100M).
How to select the RS-422A (Apple) or RS-232C (IBM) Serial Interface (For HL-1250 Only) ✒ Note This section is only for printer models which have had the serial interface installed. ! Caution Be sure to select the serial interface type to match your computer as follows: • For Apple Macintosh computers: you should not have to change any settings because the Apple (RS-422A) setting is factory selected (default). • For IBM compatible PCs you should move the switch to the IBM (RS-232C) setting.
CHAPTER 2 OPTIONS How to set the Serial Interface Parameters ✒ Note This section is only for printer models which have had the serial interface installed. ! Caution Be sure to set the parameters to match your computer as follows: • Never change the RS-422A parameters for Apple Macintosh computers. The RS-422A parameters have been correctly set at the factory for Apple Macintosh computers, you do not need to change the settings. You may skip this section.
Table 1: Serial Interface Parameters Settings Selector 1 2 3 4 5 6 7 8 Parameters Baud Rate Baud Rate Data Length Stop Bit Parity Parity Protocol Robust Xon On (up) See Table 2 See Table 2 7 bits 2 bits See Table 3. See Table 3.
CHAPTER 2 OPTIONS RS-100M Interface Connector 8 7 6 5 4 3 2 1 Fig. 2-4 Interface Connector Pin Assignment Pin No. 1 2 3 4 5 6 7 8 Signal IBM(RS-232C) Apple(RS-422A) DTR DTR DSR DSR TxD TxD0V 0V RxD RxDTxD+ N.C.
How to connect the Serial Interface Cable ✒ Note This section is only for printer models which have had the serial interface installed. You need a serial interface cable with an 8-pin, DIN-type connector to connect your printer and computer. ✒ Note • Consult your dealer for a serial interface cable. • If you are a Macintosh user, you can easily find the necessary cable at a local computer store.
CHAPTER 2 OPTIONS 1. Make sure that the power switch is turned off. ! Caution Be sure to turn off the power switch before connecting or disconnecting the interface cables, or the printer may be damaged. 2. 3. 4. Insert and secure the parallel interface connector from the computer into the parallel interface port of the printer. Insert and secure the serial interface connector from the computer or Macintosh into the serial interface port of the printer. Turn on the power switch.
What is the Brother print server (NC-2010p) An optional Network print server Brother NC-2010p is available, which allows your printer to be connected to your network via the parallel interface. Brother print servers allow multiple host computers to share a Brother printer on a 10 Mbit Ethernet network. Any user can print their job as if the printer was directly connected to their computer.
CHAPTER 2 OPTIONS How to add extra Memory (For HL-1250 Only) The HL-1030/1240 printer has 2 Mbyte of standard memory and is not able to be upgraded with additional memory. The HL-1250 printer has 4 Mbyte of standard memory and a slot for optional additional memory. The memory can be expanded up to a total of 36 Mbytes by installing a commercially available single in-line memory module (SIMM). Additional memory is useful and may be necessary if you are using the Page Protection function.
✒ Note The HL-1250 can also support a resolution of true 600 dpi and 1200 x 600 dpi under Windows 95/98, Windows 3.1 and Windows NT 4.0 with the supplied printer driver. We recommend you expand the printer memory to avoid any memory full errors. ✒ Note The printer has only one slot for a SIMM upgrade. If you want to increase your printer memory again after you have already installed a SIMM module into the slot, you will need to remove the previously installed SIMM first.
CHAPTER 2 OPTIONS ! Caution Be sure to turn off the power switch and unplug the AC cord to the printer before installing or removing the SIMM to/from the main controller PCB. 2. Open the rear cover. Unscrew the screws securing the access cover and remove it. Fig. 2-6 Removing the Main Controller PCB 3. Unpack the SIMM and hold it by its edge. ! Caution SIMM boards may be damaged by even a small amount of static electricity. Do not touch the memory chips or the board surface.
4. Install the SIMM into the slot at an angle and then push it gently towards the vertical until it clicks into place. Fig. 2-7 Install the SIMM 5. Install the access cover. 6. Secure the access cover with the two screws. Close the rear cover. 7. 8. Reconnect the interface cable (printer cable) from your computer. Plug the power cord into the AC outlet and turn on the power switch.
CHAPTER 3 MAINTENANCE CHAPTER3 MAINTENANCE The following are maintenance messages and appear on the LEDs. These messages prompt you to replace each of the consumables before they run out.
Periodic maintenance parts To maintain print quality, the fixing unit should be replaced after printing the following number of pages. Item Fixing unit Separator pad holder assy Pick up roller assy Approximate life 50,000 pages * 50,000 pages * To purchase replacement Call customer support Call customer support 50,000 pages * Call customer support * The actual number of printed pages may vary depending on your average type of print job and type of paper.
CHAPTER 3 MAINTENANCE How to replace the Toner Cartridge The printer, when the standard capacity toner cartridge is used, can print approximately 3,000 pages at 5% coverage on A4/Letter size paper with one toner cartridge. When the High capacity toner cartridge is used, approximately 6,000 pages can be printed under the same conditions. When the toner cartridge is running low, the Alarm and Data (Toner) LEDs blink once every 5 seconds to indicate toner low.
✒ Note Both Alarm and Data (Toner) LEDs will blink continuously to indicate that the toner is nearly empty. This blinking does not stop until you have installed a new toner cartridge. The toner cartridge is replaced in the following way. You can also view the toner cartridge replacement method in the instructional video on the supplied CD-ROM: 1. Open the front cover. Pull out the drum unit assembly. Fig.
CHAPTER 3 MAINTENANCE 2. Place the drum unit assembly containing the old toner cartridge on a flat, horizontal surface, and pull the toner cartridge out of the drum unit assembly while pushing the lock lever down with your right hand. Fig. 3-4 Removing the old toner cartridge ! Caution Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water immediately. 3.
4. Remove the protective cover. Fig.3-6 Remove the protective cover ! Caution • Only unpack the toner cartridge immediately before you need to install it into the printer. If toner cartridges are left unpacked for a long period of time, the toner life is shortened. • If an unpacked drum unit is subjected to excessive direct sunlight or room light, the unit may be damaged. • Use a Brother genuine toner cartridge which is specially formulated to ensure top print quality.
CHAPTER 3 MAINTENANCE 5. Install the new toner cartridge into the drum unit until it locks into place, indicated by a click. When the toner cartridge is installed correctly, the lock lever is lifted automatically. X Fig. 3-9 Installing the toner cartridge into the drum unit ! Caution Make sure that the toner cartridge is installed correctly, or the toner cartridge may separate from the drum unit when you hold the drum unit assembly.
6. Clean the primary corona wire inside the drum unit by gently sliding the blue tab to the right end and left end several times. Return the tab to the home position before reinstalling the drum unit assembly. Home Position (▲) Fig. 3-10 Cleaning the primary corona wire ! Caution Make sure that you return the tab to the home position (▲ mark position) before reinstalling the drum unit assembly into the printer or printed pages may have vertical stripes. 7.
CHAPTER 3 MAINTENANCE How to replace the Drum Unit The printer uses a drum unit to create the print images on paper. If the Drum LED is on, it indicates the drum unit is nearly at the end of its life. We recommend you obtain a new drum unit to replace the current one. Even if the Drum LED is on, you may be able to continue to print without replacing the drum unit for a while.
Follow these steps to replace the drum unit. You can also view the drum unit replacement method in the instructional video on the supplied CD-ROM: 1. Open the front cover of the printer and pull out the drum unit assembly. Fig. 3-13 Removing the drum unit assembly ! Caution Do not touch the electrodes shown below to prevent damage to the printer caused by static electricity. Fig.
CHAPTER 3 MAINTENANCE 2. Place the drum unit assembly on a flat, horizontal surface, and pull the toner cartridge out of the drum unit assembly while pushing the lock lever down with your right hand. Fig. 3-15 Removing the toner cartridge ✒ Note • Discard the used drum unit according to local regulations. If you are not sure of them, consult your local dealer/retailer. Be sure to seal up the drum unit tightly so that toner powder does not spill out of the unit.
4. Install the toner cartridge into the new drum unit until it locks into place, indicated by a click. When the toner cartridge is installed correctly, the lock lever is lifted automatically. ! Caution Make sure that the toner cartridge is installed correctly, or the toner cartridge may separate from the drum unit when you hold the drum unit assembly. X Fig.3-16 Install the toner cartridge into the drum unit 5. Install the drum unit assembly into the printer. Fig.
CHAPTER 3 MAINTENANCE 6. Reset the page counter referring to the instructions supplied with the new drum unit. ! Caution Do not reset the page counter when you replace the toner cartridge only. 7. Close the front cover. 8. Make sure that the Drum LED is now off.
How to clean the printer Clean the printer exterior and interior periodically. If printed pages get stained with toner, clean the printer interior and drum unit. Cleaning the printer exterior ✒ Note Clean the printer exterior using the information in the following instructions. This is also shown in the instructional video on the supplied CD-ROM. 1. Turn off the power switch and unplug the power cord. Warning There are high voltage electrodes inside the printer.
CHAPTER 3 MAINTENANCE ! Caution Use water or neutral detergents for cleaning. Cleaning with volatile liquids such as thinners or benzene will damage the surface of the printer. 3. 4. Wipe dirt and dust away from the printer exterior with the damp cloth and allow the printer to dry completely before turning the power on again. Plug in the power cord.
Cleaning the printer interior and Drum Unit ✒ Note Clean the printer interior and the drum unit using information in the following instructions. This is also shown in the instructional video on the supplied CD-ROM. 1. Turn off the power switch and unplug the power cord. Warning • There are high voltage electrodes inside the printer. Before cleaning the printer, make sure you have turned off the power switch and unplugged the power cord from the outlet. Fig.
CHAPTER 3 MAINTENANCE Warning After you have just used the printer, some internal parts of the printer are extremely hot. When you open the front cover of the printer, never touch the shaded parts shown in the following illustration. High Temperature Front view High Temperature Rear view Fig. 3-20 Inside the printer 4. Gently wipe the scanner window with a soft dry cloth. Scanner Window Fig. 3-21 Cleaning the scanner window ! Caution • Do not touch the scanner window with your fingers.
☛ 5. Clean the primary corona wire inside the drum unit by gently sliding the tab to the right hand end and left hand end several times. Home Position (▲) Fig. 3-22 Cleaning the primary corona wire ☛ 6. Return the tab to the home position (▲ mark position) before reinstalling the drum unit assembly into the printer. ! Caution Be sure to position the tab at the home position, or printed pages may have vertical stripes. ☛ 7. Install the drum unit assembly into the printer.
CHAPTER 4 TROUBLESHOOTING CHAPTER4 TROUBLESHOOTING Identifying your problem First, check the following: • • • • • • • • The power plug is connected correctly and the printer is turned on. All of the protective parts have been removed. The toner cartridge and drum unit are installed correctly. The Front Cover is fully closed. Paper is inserted correctly into the paper cassette. The interface cable is securely connected between the printer and computer.
Control Panel Indications Operator calls and how to clear them The LED indications as shown in the table below are used in the illustrations in this chapter. ❍ LED is Off LED is Blinking LED is On If a recoverable error occurs, the printer indicates an ‘operator call’ by the LED indications as shown in the table below. Identify the error from the table below and take the corrective action described for each indication to correct it.
CHAPTER 4 TROUBLESHOOTING LED Error Paper jam Action Clear the paper jam by referring to the next section “PAPER JAMS and how to clear them”. Press the panel button if the printer does not automatically resume printing. No paper Load paper into the printer referring to Chapter 1 and press the panel button. Misfeed Reinstall the paper and press the panel button. Indicates that the toner cartridge is nearly empty.
Service call indications If an unrecoverable error occurs, the printer will indicate the need for a service call by illuminating all the LEDs and then the following combination of LEDs alternately: For example, the following are the indications when a Fuser malfunction error occurs. Drum Drum Ready Paper Alarm Toner Data Ready Paper Alarm Toner Data Fig.
CHAPTER 4 TROUBLESHOOTING If you see any of these service call indications, turn off the power switch, wait a few seconds, then turn it on and try to print again. If you cannot clear the error and see the same service call indication after turning on the printer, consult your dealer or our authorized service representative. Please note the indication and report the error status and problem by referring to the above table. ✒ Note Ensure that the front cover is fully closed before reporting a Service call.
Error messages in the Status Monitor The Status Monitor will report problems with the printer as defined in the following table. Take the corrective actions for the error message the Status Monitor reports. Error message COVER OPEN NO PAPER or MISFEED PAPER JAM TONER LOW TONER EMPTY PRINT OVERRUN Action • Close the front cover of the printer. • The paper cassette may be out of paper or not properly installed. If it is empty, load a new stack of paper into the paper cassette.
CHAPTER 4 TROUBLESHOOTING Error message MEMORY FULL RESOLUTION ADAPTED (The printer has printed the document at a reduced resolution.) FUSER MALFUNCTION LASER BD MALFUNCTION SCANNER MALFUNCTION D-RAM ERROR NV-RAM ERROR MAIN MOTOR ERROR ENGINE INTERFACE ERROR Action • Press the panel button to print the data remaining in the printer. • Reduce the print resolution or reduce the complexity of your document. (For HL-1250 Only) · Expand the printer memory by adding a commercially available SIMM memory.
Error message printouts The printer will report problems by printing an error message as defined in the following table. Take the corrective actions for the error message the Printout reports. Error message MEMORY FULL PRINT OVERRUN RESOLUTION ADAPTED (The printer has printed the document at a reduced resolution) SERIAL INTERFACE FRAMING ERROR (HL-1250 Only) SERIAL INTERFACE PARITY ERROR (HL-1250 Only) Action • Press the panel button to print the data remaining in the printer.
CHAPTER 4 TROUBLESHOOTING Error Message SERIAL INTERFACE OVERRUN ERROR (HL-1250 Only) SERIAL INTERFACE INPUT BUFFER OVERFLOW (HL-1250 Only) Action • Press the control panel button to resume printing. • If the error occurs again, the interface’s hardware may be damaged. Please consult your dealer. • Press the control panel button to resume printing. • Check the communication parameter settings such as the handshake protocols on both your computer and printer.
Paper Handling First, ensure that you are using paper that meets Brother recommended paper specifications. See “What kind of paper can I use” in Chapter 1. Problem The printer does not load paper. The printer does not load paper from the manual feed slot. The printer will not load envelopes. A paper jam has occurred. The printer does not print into the output tray. The printer does not print on the specified paper.
CHAPTER 4 TROUBLESHOOTING PAPER JAMS and how to clear them When a paper jam occurs, the printer indicates by lighting the LEDs as shown below. Drum Ready Paper Alarm Toner Data Fig. 4-3 LED indication caused by a paper jam Warning After you have just used the printer, some internal parts of the printer are extremely hot. When you open the front or rear cover of the printer, never touch the shaded parts shown in the following diagram.
Clear the jammed paper referring to the following description or you can view the paper jam instructional video on the CD-ROM. If the jammed paper is removed completely by using the information in the following steps, you can close the paper cassette first, then close the front cover and the printer will resume printing automatically. If the printer does not resume printing automatically, press the control panel button.
CHAPTER 4 TROUBLESHOOTING 2. Pull any jammed paper up and out of the printer. Fig. 4-6 Pull the jammed paper up and out 3. Open the front cover.
CHAPTER 4 TROUBLESHOOTING ☛ 4. Remove the drum unit assembly. Pull any jammed paper up and out of the printer. Do not remove the drum unit assembly with additional force at this time if you cannot remove it easily. Instead, pull the edge of the jammed paper from the paper cassette. Fig. 4-7 Remove the drum unit assembly Fig.
CHAPTER 4 TROUBLESHOOTING ! Caution Do not touch the electrodes shown below to prevent damage to the printer caused by static electricity. Fig. 4-9 Electrodes 5. Open the rear cover and pull the jammed paper out of the fuser unit. If you have to pull the paper towards the back of the printer, the fuser may get dirty with toner powder and may result in toner scatter on the next printed page or pages. Print a few copies of the test page until the toner scatter on the printed pages stops. Fig.
Others Problem The printer cannot print. “There was an error writing to LPT1: (or BRUSB) for the printer.” error message occurs on your PC. Recommendation • Check that the printer cable is not damaged or broken. • Make sure the correct printer is selected if you have an interface switching device. For printing with the Serial Interface (For HL-1250 Only) Problem Unable to print from application software.
CHAPTER 4 TROUBLESHOOTING For Apple Macintosh Computers user using RS-100M (For HL-1250 Only) Problem Unable to print from application software. Recommendation • Make sure that the supplied Macintosh printer driver is installed in the System Folder and it is selected with Chooser. • Check the PORT selection within the Chooser : it should match the port to which you physically attached the printer cable. • The serial slide switch of the optional interface board should be in the Apple (RS-422A) position.
Improving the print quality ! Caution If the Drum LED is on you can clear a print quality problem by replacing the drum unit with a new one. The Drum LED indicates that the drum unit is at the end of life. This section provides information on the following topics: Image defect examples ABCDEFGH CDEF abcdefghijk defg ABCD abcde 01234 Faint ABCDEFGH abcdefghijk ABCD abcde 01234 Gray background Recommendation • Check the printer's environment. Conditions such as humidity, high temperatures, etc.
CHAPTER 4 TROUBLESHOOTING Image defect examples ABCDEFGH abcdefghijk ABCD abcde 01234 Recommendation • Make sure that you use paper that meets the specifications. A rough surfaced paper may cause the problem. See “What kind of paper can I use” in Chapter 1. • The drum unit may be damaged. Install a new drum unit. See "How to replace the Drum unit" in Chapter 3. Toner specks • • • Make sure that you use paper that meets the specifications. See “What kind of paper can I use” in Chapter 1.
Image defect examples 94 mm (3.7 in.) 94 mm (3.7 in.) Recommendation • If the problem is not solved after printing a few pages, the drum unit may have glue from label stock on the OPC drum surface. Clean the drum unit as follows 1. Position the print sample in front of the drum unit, and find the exact position of the image defect. White Spots Printed pages have white spots in black text and graphics at intervals of 94 mm (3.7 in.). 94 mm (3.7 in.) 94 mm (3.7 in.) Fig.
CHAPTER 4 TROUBLESHOOTING Image defect examples Recommendation ! Caution Do not try to clean the surface of the photosensitive drum with anything sharp such as ball-point pen etc. 94 mm (3.7 in.) 94 mm (3.7 in.) • The drum unit may be damaged. Install a new drum unit. See “How to replace the Drum unit” in Chapter 3. White Spots Printed pages have white spots in black text and graphics at intervals of 94 mm (3.7 in.). 94 mm (3.7 in.) 94 mm (3.7 in.
Image defect examples ABCDEFGH abcdefghijk ABCD abcde 01234 Black Horizontal repetitive defects Toner scatters and stains the printed page. ABCDEFGH abcdefghijk ABCD abcde 01234 White horizontal stripes Recommendation • The drum unit may be damaged. Install a new drum unit. See "How to replace the Drum unit" in Chapter 3. • Make sure that you use paper that meets specifications. See “What kind of paper can I use” in Chapter 1.
CHAPTER 4 TROUBLESHOOTING Image defect examples . ABCDEFGH abcdefghijk ABCD abcde 01234 Recommendation • You may clear the problem by wiping the scanner window with a soft cloth. See “How to clean the printer” in Chapter 3. • The toner cartridge may be damaged. Install a new toner cartridge. See "How to replace the Toner cartridge" in Chapter 3.
How to print correctly Problem The printer prints unexpectedly or it prints garbage. The printer cannot print full pages of a document. An error message “PRINT OVERRUN” occurs. The printer cannot print full pages of a document. A "MEMORY FULL" error message occurs. Recommendation • Make sure the printer cable is not too long. We recommend you use a parallel cable of less than 2 metres (6.6 feet) in length. • Check if the printer cable is damaged or broken.
CHAPTER 4 TROUBLESHOOTING Problem My headers or footers appear when I view my document on screen but do not show up when I print them. (For connecting using the RS-232C/422A interface on HL-1250 Only) The printer prints the first couple of pages correctly, then some pages have text missing. Recommendation • Most laser printers have a restricted area that cannot be printed on. Usually the first two lines and the last two lines of a page cannot have print (leaving 62 printable lines).
APPENDIX APPENDIX Printer Technical Specifications Printing Print Method Electrophotography by semiconductor laser beam scanning Laser Wavelength: Output: 780 nm 5 mW max Resolution HL-1030: 600 dots/inch (under Brother Printing Solution for Windows ) HL-1240: 600 dots/inch (under Brother Printing Solution for Windows) 300 dots/inch (under DOS and other operating systems) HL-1250: 1200 (H) x 600 (V) dots/inch (for Windows DIB graphics) 600 (H) x 600 (V) dots/inch (for Windows and DOS) 600 (H) x
HL-1030: HL1240/1250: Up to 10 pages per minute Up to 12 pages per minute (When A4 or letter-size paper is loaded from the paper cassette) NOTE: Maximum print speed is obtained by printing several copies of the same page. Print speed may vary depending on interface type, emulation, processing power of the computer, memory allocated to the print job, paper size and graphic quality. Warm-Up Max. 45 seconds at 23°C (73.4°F) The warm up time depends on the ambient temperature and humidity.
APPENDIX Functions TrueType Fonts on CD TrueType-compatible soft-fonts for Windows are provided on the supplied CD. Quantity of fonts is 35. Emulation HL-1030: HL-1240: HL-1250: Brother Printing Solution for Windows Brother Printing Solution for Windows HP LaserJet IIP (PCL 4) Brother Printing Solution for Windows Automatic emulation selection among HP LaserJet6P (PCL 6), EPSON FX850 or IBM Proprinter XL Printer Driver Windows 3.1/3.11, Windows 95/98 and Windows NT 4.
Electrical and Mechanical Power Source U.S.A. and Canada: Europe and Australia: AC 110 to 120 V, 50 / 60 Hz AC 220 to 240 V, 50 /60 Hz Power Consumption Printing (average): 340 W or less Stand-by: Sleep (HL-1030/1240): (HL-1250): Noise Printing: Sleep: 80 W or less 5 W or less 6 W or less (When the fan stops) 49 dB A or less 27 dB A or less Temperature Operating: Non operational: 10 to 32.5°C (50 to 90.
APPENDIX Parallel Interface Specifications ✒ Note • To ensure best quality performance use an IEEE 1284 compliant parallel cable between the printer and your computer. Only IEEE 1284 cables support all of the advanced printing capabilities, like bi-directional communication. These cables will be clearly marked with “IEEE-1284”. • We recommend to use a parallel cable that is 2.0 meters (6.6 feet) or less.
✒ Note To use bi-directional communication, an interface cable which has the pin connections above must be used. Pin 1 18 2 19 3 Pin 1 19 2 20 3 21 4 22 5 23 6 24 7 25 8 26 9 27 10 28 11 29 12 17 13 15 14 30 31 33 32 34 36 35 18 16 4 20 5 6 21 7 8 22 9 10 24 11 23 12 13 14 25 16 15 17 Shield Shield Fig.
APPENDIX USB (Universal Serial Bus) Interface (For HL-1240/1250 Only) Interface connector 2 1 4 3 Fig. A-2 USB interface connector Pin Assignment Pin No.
Resident Font (For HL-1240/1250 Only) The following bitmapped fonts are resident in this printer. HL-1240: Bitmapped Fonts • • • Brougham 10 (12 point) Normal, Italic, Bold, BoldItalic (Portrait & Landscape) Brougham 12 (10 point) Normal, Italic, Bold, BoldItalic (Portrait & Landscape) Letter Gothic 16.66 (8.5 point) Normal, Italic, Bold, BoldItalic (Portrait & Landscape) HL-1250 : Bitmapped Fonts This printer has the following bitmapped fonts.
APPENDIX Scalable Fonts The following scalable fonts can be used in the HP LaserJet 6P, EPSON FX-850 and IBM Proprinter XL modes.
Symbol Sets / Character Sets (HL-1240/1250 Only) OCR Symbol Sets (HL-1250 Only) When the OCR-A or OCR-B font is selected, the corresponding symbol set is always used.
APPENDIX EPSON Mode (HL-1250 Only) US ASCII PC-8 PC-8 D/N PC-850 PC-852 PC-860 PC-863 PC-865 PC-8 Turkish German UK ASCII I French I Danish I Italy Spanish Swedish Japanese Norwegian Danish II UK ASCII II French II Dutch South African IBM Mode (HL-1250 Only) PC-8 PC-8 D/N PC-850 PC-865 PC-8 Turkish PC-852 PC-860 PC-863 ✒ Note If you want to know what characters are in each symbol/character set, print the CHARSETS.
❏ HP LaserJet IIP/ HP LaserJet 6P (HL-1250 only) A-12
APPENDIX The following table shows characters available only in the corresponding character set. The numbers at the top of the table are code values with which characters are to be replaced in the Roman 8 character set. For other characters, see the Roman 8 character set.
❏ HP LaserJet IIP/6P, EPSON FX-850, IBM Proprinter XL ❏ EPSON FX-850 A-14
APPENDIX The following table shows characters available only in the corresponding character set. The numbers at the top of the table are code values with which characters are to be replaced in the US ASCII character set. For other characters, see the US ASCII character set.
Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Apple, the Apple Logo, and Macintosh are trademarks, registered in the United States and other countries, and TrueType is a trademark of Apple Computer, Inc. Epson is a registered trademark and FX-80 and FX-850 are trademarks of Seiko Epson Corporation. Hewlett Packard is a registered trademark and HP LaserJet 6P, 6L, 5P, 5L, 4, 4L 4P, III, IIIP, II, and IIP are trademarks of Hewlett-Packard Company.
APPENDIX REGULATIONS Federal Communications Commission(FCC) Declaration of Conformity (For USA Only) Responsible Party : Brother International Corporation 100 Somerset Corporate Boulevard Bridgewater, NJ 08807-0911, USA TEL : (908) 704-1700 declares, that the products Product Name : Brother Laser Printer HL-1030, HL-1240, HL-1250 Model Numbers : HL-12 Product Options : ALL complies with Part 15 of the FCC Rules.
Industry Canada Compliance Statement (For Canada Only) This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. International ENERGY STAR Compliance Statement The purpose of the International ENERGY STAR Program is to promote the development and popularization of energy-efficient office equipments, which includes computers, monitors, printers, facsimile receivers and copy machines world-wide.
APPENDIX FDA Regulations (For 110-120 V Model Only) U.S. Food and Drug Administration (FDA) has implemented regulations for laser products manufactured on and after August 2, 1976. Compliance is mandatory for products marketed in the United States. One of the following labels on the back of the printer indicates compliance with the FDA regulations and must be attached to laser products marketed in the United States. MANUFACTURED: Brother Corporation (Asia) Ltd.
IEC 825 Specification (For 220–240 V Model Only) This printer is a Class 1 laser product as defined in IEC 825 specifications. The label shown below is attached in countries where it is required. CLASS 1LASER PRODUCT APPAREIL Å LASER DE CLASSE 1 LASER KLASSE 1 PRODUKT This printer has a Class 3B Laser Diode which emits invisible laser radiation in the Scanner Unit. The Scanner Unit should not be opened under any circumstances.
APPENDIX IMPORTANT - For Your Safety To ensure safe operation the three-pin electrical plug supplied must be inserted only into a standard three-pin power point which is properly grounded through normal household wiring. Extension cords used with the equipment must be three-pin plug type and correctly wired to provide proper grounding. Incorrectly wired extension cords may cause personal injury and equipment damage.
IMPORTANT - Wiring Information (For U.K. only) If the power cord supplied with this printer is not suitable for your electrical outlet, remove the plug from the mains cord and fit an appropriate three pin plug. If the replacement plug is intended to take a fuse then fit a fuse with the same rating as the original. If a moulded plug is severed from the power cord then it should be destroyed because a plug with cut wires is dangerous if plugged into a live socket outlet.
INDEX INDEX high resolution control ....................... 1-5 HRC.................................................... 1-5 -AAC power inlet................................... 1-2 advanced photoscale technology........ 1-5 Alarm lamp ........................................ 4-2 Alarm LED ...................................... 1-31 Apple Macintosh................................ 2-4 APT.................................................... 1-5 auto-emulation switching................... 1-4 -IIBM ..........
Print Fonts I ..................................... 1-34 print method...................................... A-1 print quality....................................... A-1 printable area.................................... 1-14 printer driver ..................................... A-3 printer status monitor ......................... 1-4 protocol .............................................. 2-6 USB interface ..................................... 1-2 USB (universal serial bus) interface........ …………………………….
