Service manual

ManualsBrandsSharp ManualsMultifunction DevicesAR-M355U

Why the AR-M355U/M455U …

Targeted for busy mid-volume environments, the

AR-M335U/M445U Digital Multifunctional IMAGERs

offer powerful Multitasking, Advanced Application

Integration and Leading Edge Security. The base

model is comprised of a newly engineered 300 MHz

Multi-tasking Controller and offer the same

technology used in the AR-M550U/M620U/M700U.

The advanced features include Dual Head

Scanning (Scan

Technology), Page Stamping, Job

Build, Card Shot Copy and Cover Pages. Combine

all of this with on-line paper capacity of up to 3100

sheets and enhanced paper handling capability that

includes a wide variety of media types up to 97 lb.

Index stock.

Each of the host machines is available in three

different configurations:

Package A, AR-M355UA / AR-M455UA

Package B, AR-M355UB / AR-M455UB

Package C, AR-M355UC / AR-M455UC

The AR-M355U/M455U Digital

Multifunctional IMAGER

Features

9 35/45 ppm print speed

9 True multi-tasking engine controller

9 50-sheet Duplex Single Pass Feeder

9 Document filing system

9 Permanent Font and Form storage

9 Auto Duplexing on stocks up to 97 lb. index

9 New Card Shot feature (copies both sides of an ID card

onto a single sheet of paper)

9 Carbon Copy Print mode

9 IP/MAC Address Filtering (secure NIC card)

9 LDAP support with optional Network Scanner Expansion

Kit

9 Standard IEEE 1284 and USB 2.0 ports, RJ-45, 10/100

BaseT

Requires PCL6 Network Printing Expansion Kit

Scan

Technology

The new technology enables users to scan both

sides of a 2-sided document in one pass, auto-

duplex documents on paper stocks up to 97 lbs

Index, and offer an array of convenience

features.

Quick Reference Guide: AR-M355U/M455U

Performance, Flexibility,

Productivity, and Security

Powerful Network Connectivity*

 300 MHz PCL6 Printing System

 40 GB Hard Drive

 Network Tandem Printing

Flexible Network Scanning*

 Ability to end to 6 different destinations

allows for a truly digital workflow

¾Send to Desktop

¾Sent to E-mail

¾Send to FTP

¾Send to Print

¾Send to URL

¾Send to FAX

¾Send to I-FAX

Professional Finishing*

Two-Tray Finisher

Saddle-Stitch Finisher

Mail Bin Stacker

Scalable Security Offerings*

Confidential Print Feature

User Authentication (E-mail)

IP/MAC Address Filtering

Data Security Kit (128 bit

encryption)

* Optional

Description: Features & Options

Base U Model IMAGERs include a 35/45 PPM

engine, 300 MHz multitasking controller with128

MB memory, and are easily upgraded to support

PCL6 Network Printing System, network

scanning, Document Filing and Super G3 Fax.

Summary of content (33 pages)

PAGE 1
Quick Reference Guide: AR-M355U/M455U Description: Features & Options The AR-M355U/M455U Digital Multifunctional IMAGER Why the AR-M355U/M455U … Targeted for busy mid-volume environments, the AR-M335U/M445U Digital Multifunctional IMAGERs offer powerful Multitasking, Advanced Application Integration and Leading Edge Security. The base model is comprised of a newly engineered 300 MHz Multi-tasking Controller and offer the same technology used in the AR-M550U/M620U/M700U.
PAGE 2
Quick Reference Guide: AR-M355U/M455U Pre-Setup: Tools, Documentation, & Admonitions Special Tools & Service Documentation Material Safety Data Sheets (MSDSs)* Description Part Number Product Code AR-M355U/AR-M455U, Service Manual & Circuit Diagram, and Parts Guide Toolbox Basics Mechanical *AR-DU3/DU4, Duplex Unit and Parts Guide • Screwdriver, Phillips #2 • Screwdriver, Flat #1 • Wrench, 1.
PAGE 3
Quick Reference Guide: AR-M355U/M455U Basic System Configuration System configuration Basic system AR-M355U/AR-M455U Host Machine (Package A, B, or C) Necessary options: Any one of the stand/MPD & 2000 sheet paper drawer (AR-D28), the stand/3x 500 sheet paper drawer (ARD27), or the multi-purpose drawer (AR-MU)*. Any one of the upper exit tray extensions ( AR-TE3,AR-TE4, or ARTE5); the finisher (AR-FN6); the mailbin stacker (AR-MS1).
PAGE 4
Quick Reference Guide: AR-M355U/M455U Available Configurations Configurations Package B Package A Base Machine + AR-EF3 Scanner + + AR-RK2 Scanner Rack 2500-Sheet Paper Desk Package C Base Machine + AR-EF3 Scanner + + AR-RK2 Scanner Rack 1500-Sheet Paper Desk Base Machine + AR-EF3 Scanner + + + AR-RK2 Scanner Rack 500 Sheet Multi-Purpose Drawer AR-45ABD Cabinet 4
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Quick Reference Guide: AR-M355U/M455U Adjustment and Simulation Adjustment Checklist Simulation Entering the Simulation Mode 1. 2. 3. 4. 5. Copy mode key ON → Program key ON → Asterisk (*) key ON → CLEAR key ON →Asterisk key ON → Ready for input of a main code of simulation Entering a main code with the 10-key → START key ON Entering a sub-code with the 10-key → START key ON Select an item with the scroll key and the item key. The machine enters the mode corresponding to the selected item. a) b) 6.
PAGE 6
Quick Reference Guide: AR-M355U/M455U Simulation List (Pg. 1 of 11) Simulation List (Main/Sub) Function (Purpose) Code Main Sub 1 1 Used to check the operations of the scanner (read) unit and its control circuit. 2 Used to check the operation of sensor and detector in the scanning (read) section and the related circuit. 2 3 4 5 6 7 1 Used to check the operations of the automatic document feeder unit and the control circuit.
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Quick Reference Guide: AR-M355U/M455U Simulation List (Pg. 2 of 11) Simulation List (Main/Sub) 8 9 1 Used to check and adjust the operations of the developing voltage of each color and the control circuit. 2 Used to check and adjust the operation of the main charger grid voltage in each printer mode and the control circuit. 6 Used to check and adjust the operation of the transfer voltage and the control circuit.
PAGE 8
Quick Reference Guide: AR-M355U/M455U Simulation List (Pg. 3 of 11) Simulation List (Main/Sub) (cont’d) 22 23 24 25 11 Used to check the use frequency (send/receive) of FAX. (Only when FAX is installed.) 12 Used to check the SPF misfeed positions and the number of misfeed at each position. (When the number of misfeed is considerably great, it can be used as necessary for repair.) 13 Used to check the operating time of the process section (OPC drum, DV unit, toner bottle).
PAGE 9
Quick Reference Guide: AR-M355U/M455U Simulation List (Pg. 4 of 11) Simulation List (Main/Sub) (cont’d) 26 27 30 3 Used to set the specifications of the auditor. Setting must be made according to the auditor use conditions. 5 Used to set the count mode of the total counter and the maintenance counter. 6 Used to set the specifications (paper, document detection, etc.) of the destination. 10 Used to set the network scanner trial mode. 18 Used to set YES/NO of toner save operation.
PAGE 10
Quick Reference Guide: AR-M355U/M455U Simulation List (Pg. 5 of 11) Simulation List (Main/Sub) (cont’d) 40 11 Used to check the multi-purpose tray width detection adjustment value. 12 Used to check the multi-purpose tray width detection adjustment value. 1 Used to check the operation of the document size sensor and the related circuit. (The operation of the document size sensor can be monitored with the LCD display.) 2 Used to adjust the document size sensor sensing level.
PAGE 11
Quick Reference Guide: AR-M355U/M455U Simulation List (Pg. 6 of 11) Simulation List (Main/Sub) (cont’d) 46 11 Used to adjust the print density for each density level (display value) in the copy mode (binary-Photo mode0. An optional print density can be set for each density level (display value). 12 Used to adjust the print density in the FAX mode (all models). 13 Used to adjust the print density in the FAX mode (each normal mode). (Only when FAX is installed.
PAGE 12
Quick Reference Guide: AR-M355U/M455U Simulation List (Pg. 7 of 11) Simulation List (Main/Sub) (cont’d) 46 39 Used to adjust sharpness of the FAX mode. 45 Used to adjust the image density in the FAX mode (600dpi). 46 Used to adjust sharpness of the scanner mode. 1 Used to adjust the copy magnification ratio (in the main scanning and the sub scanning directions). 5 Used to adjust the copy magnification ratio in the sub scanning direction. 6 HSYNC cycle adjustment.
PAGE 13
Quick Reference Guide: AR-M355U/M455U Simulation List (Pg. 8 of 11) Simulation List (Main/Sub) (cont’d) 55 1 Used to set the specifications of the engine control operations. (PCU-PWB). 2 Used to set the specifications of the scanner control operations. (Scanner control PWB). 3 Used to set the specifications of the controller operations. (MFP control PWB). 56 1 Used to transfer the MFP controller data. (Used to repair the PWB.) 60 1 Used to check the MFP control (DRAM) operations (read/write).
PAGE 14
Quick Reference Guide: AR-M355U/M455NU Simulation List (Pg. 9 of 11) Simulation List (Main/Sub) (cont’d) 65 66 1 Used to adjust the touch panel (LCS display section) detection position. 2 Used to check the result of the touch panel (LCD display) detection position adjustment. (The coordinates are displayed.) 1 Used to change and check the FAX soft switch functions. (Used to change and check the functions provided for the FAX soft switches.) (Only when FAX is installed.
PAGE 15
Quick Reference Guide: AR-M355U/M455U Simulation List (Pg. 10 of 11) Simulation List (Main/Sub) (cont’d) 66 15 Used to set the make time in the FAX pulse dial mode (20pps) and to test the dial signal output. (The dial number signal set by SIM 6613 is outputted.) The send level can be set to an optional level. Used to check troubles in dialing and to check the operation. (Only when FAX is installed.) 16 Used to check the dial signal (DTMF) output in the FAX tone dial mode.
PAGE 16
Quick Reference Guide: AR-M355U/M455U Simulation List (Pg. 11 of 11) Simulation List (Main/Sub) (cont’d) 66 26 Used to register external telephone numbers for Modem dial-in. (Only when FAX is installed.) Not used in the market. (For development.) 27 Used to register the transfer number for voice warp. (Only when FAX is installed.) Not used in the market. (For development.
PAGE 17
Quick Reference Guide: AR-M355U/M455U Supplies Supply System Table Description Content Toner cartridge (Black) Toner cartridge (with IC) (x 10) (Toner: Net weight 750 g) Developer (Black) Developer (Developer: Net weight 500 g) (x 10) Drum OPC drum (x 1) Note 1: Life Product Code / MSDS No. 350K (35K x 10) AR-455MT / MSDS No. F-01331 1000K (100K x 10) AR-455MD / MSDS No.
PAGE 18
Quick Reference Guide: AR-M355U/M455U Supplies (cont’d) Maintenance Parts List Item Content Life Model Name Remarks 200K Maintenance Kit Cleaner blade (x 1) Drum separation pawl (x 4) MC unit *1 (x 1) Toner receiving seat (x 1) Side malt F (x 1) Side malt R (x 1) Transfer roller (x 1) Discharge blade (x 1) Paper dust removing unit (x 1) DV blade (x 1) DV side seal F (x 1) DV side seal R (x 1) Upper heat roller (x 1) Fusing separation pawl (Upper) (x 4) Lower heat roller (x 1) Fusing separation pawl (L
PAGE 19
Quick Reference Guide: AR-M355U/M455U Basic Specifications Engine Copy Speeds (PPM) Paper Size AR-M355N AR-M455N 35ppm (31ppm*) 45ppm (40ppm*) A4R (8.5” x 11” R) 25ppm 30ppm A5R/5.5” x 8.5”R, Invoice-R 35ppm 45ppm B5 35ppm 45ppm B5R, Executive-R 25ppm 30ppm A3/(11” x 17”) 17ppm 20ppm 8K 17ppm 20ppm 16K 35ppm 45ppm A4 (8.
PAGE 20
Quick Reference Guide: AR-M355U/M455U Basic Specifications (cont’d) Functional Speeds Warm Up Time: < 80 secs. First Copy Times: Document glass #1 DSPF AR-M355U: < 4.9 sacs. < 6.0 secs. Jam Recovery Times: About 30 sec.
PAGE 21
Quick Reference Guide: AR-M355U/M455U Cautions for Servicing & Prohibited Printing List Cautions for Servicing Prohibited from Printing by Law □ Do not touch the photoconductive drum. Scratches or smudges on the drum will cause dirty printouts. □ Do not make any modifications to this machine. Doing so may result in personal injury or damage to the machine. □ The fusing unit is extremely hot. Exercise care in this area.
PAGE 22
Quick Reference Guide: AR-M355U/M455U PWB Repair PWB Repair The PWBs listed below can be forwarded to the following address for repair.
PAGE 23
Quick Reference Guide: AR-M355U/M455U Power Consumption & Environmental Data Power Consumption AR-M355U 1440W 1550W 1850W Max. Power Except for Taiwan Consumption Taiwan 220V AR-M455U 1440W 1550W 1850W AR-M355U Maximum Power Consumption Watts Ozone Peak Operating Noise Standby Operation Standby Operation (PPM) Standby Operation 184.75wh 1440wh < 80 W < 184 W < 0.1 (5.0 dB) (6.
PAGE 24
Quick Reference Guide: AR-M355U/M455U Flash ROM Flash ROM Version Up (Firmware ROM Upgrade) Procedures General Information The Flash ROM Version Up procedures enable writing of the program data from a PC to the target PWBs which becomes source ROM. Target PWBs and ROMs include: • PCU PWB - PCU Flash ROM • MFP Control PWB - Boot Flash RO - Main Flash ROM • Scanner PWB - Scanner Flash ROM • Fax PWB - Fax Flash ROM Two Procedures are Available to Write to ROM 1. Procedure 1 (Collectively Writing to “Batch”) 2.
PAGE 25
Quick Reference Guide: AR-M355U/M455U Flash ROM (cont’d) Flash ROM Version Up (Firmware ROM Upgrade) Procedures (cont’d) DIP Switches Note: When updating the ROM, the DIP switches on the back of the machine must be set properly. Follow the Setting the DIP Switches procedure below. Setting the DIP Switches 1. Remove the screw marked with an asterisk (*) from the Controller PWB at the back of the machine and rotate the plate part to access the DIP switches. See illustration.
PAGE 26
Quick Reference Guide: AR-M355U/M455U Flash ROM (cont’d) Flash ROM Version Up (Firmware ROM Upgrade) Procedures (cont’d) Upgrade Procedure 1: Collectively Writing with Each ROM Inserted into the Specified Slot Note: Make certain all of the ROMs on the PCU, FAX, and scanner are operating ROMs. An empty ROM (a ROM that cannot boot the machine) cannot be used for writing. Setup 1. 2. 3. 4. 5. 6. Set the Diag Mode Switch DIP switch (located on the left side on the back of the machine) to the diag mode.
PAGE 27
Quick Reference Guide: AR-M355U/M455U Flash ROM (cont’d) Flash ROM Version Up (Firmware ROM Upgrade) Procedures (cont’d) Upgrade Procedure 1: Collectively Writing to “Batch” (cont’d) Note 2: The backlight of the LCD is instantaneously turned OFF when the scanner is updated. Do not power OFF since it is not a breakdown. Wait several minutes until “Result: OK” displays, then press the Up/Down key to make certain there is no “Result: NG” for each ROM.
PAGE 28
Quick Reference Guide: AR-M355U/M455U Flash ROM (cont’d) Flash ROM Version Up (Firmware ROM Upgrade) Procedures (cont’d) Upgrade Procedure 2: Using the CN6 of the Controller PWB to Write ROMs Individually Note: By using an empty slot of the Controller PWB, writing can be made to an empty ROM that is not operating. Setup 1. 2. 3. 4. 5. 6. 7. Set the Diag Mode Switch DIP switch (located on the left side on the back of the machine) to the diag mode. (See Setting the DIP Switches.
PAGE 29
Quick Reference Guide: AR-M355U/M455U Flash ROM (cont’d) Flash ROM Version Up (Firmware ROM Upgrade) Procedures (cont’d) Upgrade Procedure 2: Using the CN6 of the Controller PWB to Write ROMs Individually 11. Press OK key, and the following window is displayed. 12. Use the Up/Down key to select the slot No. where the ROM is inserted and press the OK key. Note: The LED flashes and the display is changed sequentially (as shown below). Wait several minutes until “Result: OK” displays. A13.
PAGE 30
Quick Reference Guide: AR-M355U/M455U Operation Panel and Troubleshooting “Result:NG” Operation Panel When the machine is booted by the diag mode, each operation is performed with the hard keys of the scanner. The window display is made by the LCD panel.
PAGE 31
Quick Reference Guide: AR-M355U/M455U Operation Panel and Troubleshooting “Result:NG” Update Window Display in Normal Booting After completion of updating, when the power is turned OFF and the DIP switches on the back of the machine are set to the normal side and the machine is booted, the update window is displayed as shown below instead of the normal boot window, the PCU or the scanner may not have been properly updated.
PAGE 32
Quick Reference Guide: AR-M355U/M455U File Transfer File Transfer Process Flow Chart File Transfer Procedures File Transfer by Fcopy.EXE 1. 2. For file transfer by Fcopy, put Fcopy.exe and the files in the same directory, and boot the MS-DOS. Go to the directory of the files, and type “Fcopy file name and the transfer occurs. Note: In the following example, the SFU file is in the C:\ROM directory and it is transferred. File Transfer by File2PRN.EXE 1.
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Quick Reference Guide: AR-M355U/M455U File Transfer File Transfer Procedures (cont’d) File Transfer by USB Connection When the update is made by File2PRN and USB connection, USB is used as a printer port similar to the other connections (parallel, network). Setup 1. 2. 3. 4. 5. Set the machine as a printer which is connected to the PC in a connection type other than USB. Boot the machine in the diag mode conforming to the normal ROM update procedures. Connect the PC and the machine with the USB cable.