Setup guide

28
TROUBLESHOOTING
The printer driver cannot be
correctly installed by Plug and
Play (Windows 2000/XP/Server
2003)
In Windows 2000/XP/Server 2003, if the printer
driver cannot be correctly installed by Plug and
Play (for example, Plug and Play takes place
without copying the required files for the printer
driver installation), follow these steps to remove
unneeded devices and then install the printer
driver as explained in "USING THE MACHINE
WITH A PARALLEL OR USB CONNECTION".
1
Click the [start] button, click [Control
Panel], and then click [Performance
and Maintenance].
In Windows 2000, click the [Start] button,
select [Settings], and then click [Control
Panel].
2
Click [System], click the [Hardware]
tab, and click the [Device Manager]
button.
3
Click the ( ) icon beside "Other
devices".
If "SHARP AR-XXXX" appears, select and
delete it.
4
Install the software.
Plug and play screen does not
appear (when using a USB
cable)
If the Plug and Play screen does not appear
after you connect the machine to your computer
with a USB cable and turn on the machine,
follow the steps below to verify that the USB
port is available.
1
Click the [start] button, click [Control
Panel], and then click [Performance
and Maintenance].
In Windows 98/Me/2000, click the [Start]
button, select [Settings], and then click
[Control Panel].
2
Click [System], click the [Hardware] tab,
and click the [Device Manager] button.
"Universal Serial Bus controllers" will
appear in the list of devices.
3
Click the ( ) icon beside "Universal
Serial Bus controllers".
Two items should appear: your controller
chipset type and Root Hub. If these items
appear, you can use the USB port. If the
"Universal Serial Bus controllers" shows a
yellow exclamation point or does not
appear, you must check your computer
manual for USB troubleshooting or contact
your computer manufacturer.
4
Once you have verified that the USB
port is enabled, install the software.
In Windows 2000, double-click the
[System] icon, click the [Hardware]
tab, and click the [Device Manager]
button.
If "Other devices" does not appear,
close the "Device Manager" window.
Note
Note
• In Windows 98/Me, double-click the
[System] icon and click the [Device
Manager] tab.
• In Windows 2000, double-click the
[System] icon, click the [Hardware]
tab, and click the [Device Manager]
button.
• If the [System] icon does not appear
in Windows Me, click [view all
Control Panel options].
Note
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