Operation Manual, Troubleshooting

17
TROUBLESHOOTING
Printing does not take place after
reception.
Does an error message appear regarding adding paper, replenishing toner, or
a misfeed? (This means that printing is not possible.)
→ Restore printing capability as instructed by the display message. Printing will
begin.
Is forwarding (Inbound Routing function) selected in the Web page for a
received fax?
→ If you need to print a received fax, ask your administrator.
When the Inbound Routing function is enabled in the Web pages, received faxes
are automatically forwarded to a specified address. If "Print at Error" is selected
when Inbound Routing is enabled, received faxes will only be printed when an
error occurs.
Is the paper other than the size that can be printed by fax reception loaded?
→ If the paper other than the following size is loaded in the machine, printing does
not take place even if a fax is received.
• Country or region of AB type: A5R, B5, B5R, 8-1/2"x11", 8-1/2"x11"R, A4,
A4R, 8-1/2"x13", 8-1/2"x13-2/5", 8-1/2"x13-1/2", B4, and A3
• Country or region of Inch type: 5-1/2"x8-1/2", 8-1/2"x11", 8-1/2"x11"R, A4,
A4R, 8-1/2"x13", 8-1/2"x13-2/5", 8-1/2"x14", and 11"x17"
A received fax prints out blank.
Was the wrong side of the original scanned in the transmitting machine?
→ Check with the operator of the transmitting machine.
The received image is faint.
Is the original faint?
→ Ask the other party to re-send the fax using a suitable exposure setting.
The received image is distorted.
Were line conditions poor due to thunder or another reason?
→ Ask the other party to send the fax again.
Telephone
A dial tone is not heard through
the speaker.
Is the volume set to "low"?
→ Set the speaker volume to "middle" or "high".
The machine does not ring.
Has the ringer volume been turned off?
→ Set the ringer volume to "low", "middle", or "high".
Dialling is not possible.
Is the telephone line properly connected?
→ Check the connections.
Problem Cause and solution