Operation Manual, Troubleshooting

18
TROUBLESHOOTING
INDICATORS AND DISPLAY MESSAGES
If one of the following messages appears in the display, take prompt action as instructed by the message.
< >: Tray number
< >: Size of paper that should be loaded
And if one of the following error codes appears in the display at communication error when sending the scanned image,
take corresponding solution as mentioned below.
Message Action
Maintenance It is time for regular maintenance. Contact your authorised service representative.
Maintenance required. Call for service. Maintenance required soon. Contact your authorised service representative.
Call for service. – Turn off the power and then turn it back on. If this does not clear the message, write
down the 2-digit main code and 2-digit sub-code (" - "), turn off the power, and
promptly contact your authorised service representative.
Toner Low.
(Do not replace cartridge until requested.)
The toner cartridge must be replaced soon.
Check the toner cartridge. Check to see if the toner cartridge has been installed properly.
Change the toner cartridge. Replace the toner cartridge as explained in. For detailed information, see User's
Manual.
Replace waste toner box. Replace the waste toner box. For detailed information, see User's Manual.
Remove paper from the output tray. The number of sheets in the output tray has reached the limit. Remove the paper. After
removing the paper, press the [COLOUR START] key or [B/W START] key if you are
copying, or the OK key if you are printing.
Load < > paper into tray < >. The paper size specified for the tray is different from the actual size.
Check the USB memory. Check the following:
• Check if the USB flash memory is not set to write-protect.
• Check that the file names in the USB flash memory do not exceed 256 characters
per file.
• Check that the USB flash memory has no problem.
Memory is full. Job is cancelled. Check that the USB flash memory has enough free space to accept the data size to be
scanned.
Error
Code
Solution
CE-00
Turn off the power and then turn it back on. Consult with your network administrator to make sure that no problems
exist on the network or in the server. If the error is not cleared after turning the power off and on, turn off the power
and contact your dealer.
CE-02
CE-04
The scanned image was not sent because a connection to the server could not be established. Make sure that the
SMTP server settings*
1
or Scan to FTP destination settings in the Web page are correct.*
2
CE-03
The scanned image was not sent because the server was busy or there was too much traffic on line. Wait briefly
and then try again.
CE-05
The scanned image was not sent because the directory of the destination FTP server was not correct. Make sure
that the correct FTP server information is configured in the Web page.*
2
CE-06
Scan data cannot be sent as E-mail address that is stored in the Destination List is not adequate.
Check if the stored destination information is correct.*
2
CE-09
The size of the scanned image file exceeds the limit set in "Maximum Size of E-mail attachments" in the Web page.
Reduce the number of original pages scanned into the file, or change the limit set in "Maximum Size of E-mail
attachments". Or it may exceed the limit of the file size at the mail server. Reduce the volume of the original,
otherwise change the resolution or the colour mode to make the scanned file size smaller.*
3