Operation Manual, Troubleshooting

56
Document Filing Problems
A JOB CANNOT BE STORED IN A CUSTOM
FOLDER
Check Solution
Do the custom folders created with
the machine appear in "Folder
Information"?
(When printing)
Click the [Get Folder Name] button in the document filing save screen of the
printer driver to call up the custom folders that have been created on the
machine.
Does the custom folder have a PIN
Code?
Enter the PIN Code configured in the machine in the document filing save screen.
A STORED FILE HAS DISAPPEARED
Check Solution
Did you enable the [Delete] checkbox
to print a stored file?
If you print the file by enabling the [Delete] checkbox, the file is automatically
deleted after being printed.
The file property can be set to [Protect] to prevent the file from being easily
deleted.
Has automatic deletion of document
filing files been enabled?
If files that you need have been deleted, consult the administrator of the machine.
When [Automatic Deletion of File Settings] is enabled in the setting mode, the
files in the specified folders are periodically deleted. (Even when the file property
is [Confidential] or [Protect], the file may be deleted.)
"Settings (administrator)" → [System Settings] → [Document Filing Settings]
→ [Automatic Deletion of File Settings]
A FILE CANNOT BE DELETED
Check Solution
Is the property of the file set to
[Protect]?
A file cannot be deleted when its property is set to [Protect].
Change the file property from [Protect] to [Sharing] and then delete the file.
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