Service manual

ENWW Chapter 7 Troubleshooting 215
Toner scatter outline The print media does not meet printer specifications
or is stored incorrectly.
● Print a few more pages to see if the problem
corrects itself.
● Turn over the stack of media in the tray. Also try
rotating the media 180 degrees.
● If the print media does not meet HP
specifications, replace the paper.
Maintenance due.
● Print a few more pages to see if the problem
corrects itself.
● Print a demo page to verify problem persists.
● Perform maintenance actions as required.
Ghosting (light) This type of defect might occur when using
preprinted forms, a large quantity of narrow media,
or a fuser mode that is set too high for your media.
● Print a few more pages and see if the problem
corrects itself.
● Make sure that print media type and quality
meet HP specifications.
● If the defect occurs later in a print job, turn the
printer off for ten minutes, and then turn the
printer on to restart the print job.
● Check your fuser mode.
Ghosting (dark) This type of defect might occur when using
preprinted forms, a large quantity of narrow media,
or a fuser mode that is set too high for your media.
● Print a few more pages and see if the problem
corrects itself.
● Make sure that print media type and quality
meet HP specifications.
● If the defect occurs later in a print job, turn the
printer off for ten minutes, and then turn the
printer on to restart the print job.
● Check your fuser mode.
Table 24. Image defects (continued)
Problem Cause Solution