Service manual

ENWW Chapter 4 Printer maintenance 77
Managing the print cartridge
This section provides information about HP print cartridges, how to store them, how to identify
genuine ones, and their life expectancy. It also provides information about non-HP print
cartridges.
HP print cartridges
When you use a genuine new HP print cartridge, part number Q2610A (6,000-page cartridge),
you can obtain several types of information, such as the following:
● amount of toner remaining
● estimated number of pages remaining
● number of pages printed
● other supplies information
Non-HP print cartridges
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or
remanufactured. Because they are not HP products, HP cannot influence their design or control
their quality. Service or repair that is required as a result of using a non-HP print cartridge is not
covered under the printer warranty.
If you use a non-HP print cartridge, the printer is unable to report the levels of the supplies for the
printer, calculation of the number of pages remaining, and cartridge-usage information. The
printer does report a non-HP print cartridge with a message on the control-panel display (Non-HP
cartridge detected).
Print-cartridge authentication
The printer informs you that a print cartridge is not a genuine HP print cartridge when you insert
it into the printer.
If the control-panel message states that this is not a genuine HP print cartridge and you believe
you purchased an HP print cartridge, call the HP fraud hotline. Hewlett-Packard will help
determine if the product is genuine and take steps to resolve the problem.
In the United States, call toll-free: (1) [phone].
Outside the United States, you can call collect. Dial the operator and ask to place a collect call to
this telephone number: (1) [phone]. If you do not speak English, a representative at the
HP fraud hotline who speaks your language will assist you. Or, if someone who speaks your
language is not available, a language-line interpreter will connect approximately one minute after
the beginning of the call. The language-line interpreter is a service that translates between you
and the representative for the HP fraud hotline.