Operation Manual, Troubleshooting

19
General Problems
THE CONNECTED USB DEVICE CANNOT BE USED
Check Solution
Is the USB device compatible with the
machine?
Ask your dealer if the device is compatible with the machine.
USB devices that are not compatible with the machine cannot be used.
Is the connected USB device
recognized correctly?
When a USB device is connected to the machine and correctly recognized, an
icon ( ) will appear at the top of the touch panel. If it is not recognized, connect
it once again.
Is the USB memory formatted as
FAT32 or NTFS?
Check the file format of the USB memory device.
If the USB memory is formatted as other than FAT32 or NTFS, use a computer to
change the format to either FAT32 or NTFS.
Are you using a USB memory device
with a capacity of more than 32 GB?
Use a 32 GB or less USB memory device.
STAPLING DOES NOT TAKE PLACE
Check Solution
Does a message appear instructing
you to check the staple unit?
Remove jammed staples.
Maintenance (page 6)
Does a message appear instructing
you to add staples?
Replace the staple cartridge.
Do not forget to replace the staple case.
Maintenance (page 6)
Are there more sheets than can be
stapled at once?
For the maximum number of sheets that can be stapled, see "SPECIFICATIONS"
in Start Guide.
Is a paper size that cannot be stapled
included in the print job?
For paper sizes that can be stapled, see "SPECIFICATIONS" in Start Guide.
Is the paper type setting of the tray
selected in the printer driver set to a
paper type that cannot be stapled?
You must check the paper types that are set on the machine, and select a paper
tray that is set to paper* that can be used for staple printing.
Click the [Tray Status] button in [Paper Source] tab of the printer properties
window and check the paper type setting of each tray.
*Stapling is not possible on labels, glossy paper, transparency film, or envelopes.
In addition, if "Disable Staple" is selected in the user type, stapling will not be
possible.
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